Local Technical Support Provider I - Tenders Global
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Local Technical Support Provider I

The University of Memphis

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Posting Information

Posting Number SAECC3687
Advertised Title Local Technical Support Provider I
Campus Location Main Campus (Memphis, TN)
Position Number 012364
Category Staff (Hourly/Monthly)
Department ITS Desktop Application Services
Minimum Position Qualifications Bachelor’s degree in Computer Science, MIS or related discipline field and one year of experience in supporting IT systems and end-users. An equivalent combination of education, training and experience maybe substituted for the degree requirement. Must have valid driver’s license.
Special Conditions The department is especially interested in candidates who are knowledgeable of troubleshooting hardware/software issues and possess a commitment to providing excellent customer service.
Knowledge of Apple hardware/software, Windows operating systems, security policies and best-practices. Travel to remote sites may be required.
Work Schedule Monday – Friday
8:00 a.m. – 4:30 p.m.
Some evening and night hours are required.
Posting Date 01/11/2024
Closing Date 01/25/2024
Open Until Screening Begins
Hiring Range $45,000 per year
Full-Time/Part-Time Full-Time: Benefits Eligible
Working Conditions While performing the duties of this job, the employee is regularly required to sit; use hands to handle, or feel; and talk or hear. The employee frequently is required to walk. The employee is occasionally required to stand; reach with hands and arms; and stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.
Additional Working Conditions
Special Instructions to Applicants All applications must be submitted online at workforum.memphis.edu.
Applicants must complete all applicable sections of the online application to be considered for a position. Please upload a cover letter, resume, and reference list after completing your application, if required by the system. Required work experience is based on full time hours. Part time work experience will be prorated as listed.
Candidates who are called for an interview must notify the Department of Human Resources in writing of any reasonable accommodation needed prior to the date of the interview.
Is this posting for UofM employees only? No
Positions Supervised
Knowledge, Skills, and Abilities Delivers on commitments on a timely basis.
Maintains the confidentiality of information.
Exceptional oral and written communication skills.
Strong commitment to customer service excellence.
Ability to work with groups and individuals with diverse backgrounds.
Additional Position Information
Benefits of Employment (Applies to full-time, non-police employees only)

Job Duties

Duties & Responsibilities Coordinates work with central Information Technology Services Division and other campus LTSPs.
Duties & Responsibilities Examines, diagnoses, and corrects hardware and software problems and document resolutions.
Duties & Responsibilities Installs and configures network enabled hardware and software.
Duties & Responsibilities Investigates and evaluates new hardware and software.
Duties & Responsibilities Support of an Active Directory environment and Office 365 services.
Duties & Responsibilities
Duties & Responsibilities Utilizes university Help desk system; complies with Information Systems standards and procedures.
Duties & Responsibilities Provides direct support to IT consumers; answers questions regarding systems; maintains user accounts. Assists in the administration of servers and IT services
Duties & Responsibilities Performs other related duties as assigned.

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