DEADLINE FOR APPLICATIONS

10 October 202423:59GMT Greenwich Mean Time (Accr

WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.

ABOUT WFP

The World Food Programme is the world’s largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of climate change.

At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP’s values (Integrity, Collaboration, Commitment, Humanity, and Inclusioand working with partners to save and change the lives of those WFP serves.

To learn more about WFP, visit our website: https://www.wfp.org and follow us on social media to keep up with our latest news: YouTube, LinkedIn, Instagram, Facebook, Twitter.

WHY JOIN WFP?

• WFP is a 2020 Nobel Peace Prize Laureate.
• WFP offers a highly inclusive, diverse, and multicultural working environment.
• WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities.
• A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.
• We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcemen.

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JOB TITLE: Logistics Associate (Customer Service for HuGS6

JOB CONTRACT/GRADE: GS6 FixedTerm Staff

JOB LOCATION: Accra, Ghana

REPORTING TO: UNHRD Accra Head of OperationsNOC

TECHNICALLY REPORTING TO: UNHRD Head of Customer Service (NetworCST

Organisational Context

Global hunger has reached alarming levels in recent years, and WFP, the Nobel Peace Prize winner in 2020, remains dedicated and committed to addressing this global food crisis. The United Nations Humanitarian Response Depot (UNHRis a network of strategically located hubs established to support humanitarian organizations and the broader international community in responding to emergencies and crises. UNHRD provides essential services such as storage, easy access to critical supplies, and technical assistance. As a team member of the UNHRD hub based in Accra, you will ensure that all service requests, including logistics operations, are coordinated in line with the customer requests and ensure excellent customer service.

Key Responsibilities:

Coordinate requests throughout the supply chain process and ensure timely delivery of commodities and supplies to authorized partners and destinations. Maintain effective communication with relevant stakeholders to ensure smooth and efficient operations. Proactively identify, resolve, and/or provide recommendations on specialized queries/requests with a clientfocused mindset. Provide specialized support to logistics operations and activities, ensuring the effective predisposition and delivery of emergency items to meet the customer’s requirements. Contribute to the effective delivery of humanitarian assistance and logistics support in the UNHRD Accra Hub. Support with predictive analyses to anticipate requests of the different partners based on the evolving humanitarian needs. Ensure UNHRD has sufficient predisposed emergency kits/items to meet anticipated customers’ request. Monitor inventory management processes and track trends to ensure accurate stock records. Coordinate the maintenance of records and databases. Work closely with the other hub team members to ensure customers’ request and expected timelines can be met. Collaborate with warehouse staff to optimize effective operational planning, storage and handling processes. Ensure coordination and alignment with the Hub teams, manage key accounts, and maintain customer satisfaction, ensuring accurate and timely information sharing. Excellent in analytical skills, can identify and define problems, extract crucial information from data & provide comprehensive recommendations and/or develop workable solutions to problems in complex situations. Identify evolving client needs, recommending changes for process improvement in customer service. Continuously seek opportunities and actively contribute to efforts to enhance customer service procedures and tools through increased digitalization.

Qualifications and Experience:

• Completion of secondary school education. Additional training in logistics, supply chain management, or related field is desirable.
• At least 6 years of experience in logistics, supply chain management, warehouse management. Experience in an international organization is an asset.
• Proficiency in logistics software, SAP, Microsoft Excel, Word and Powerpoint
• Strong organizational skills, and excellent customer service skills.
• Fluency in English and local language is required. Knowledge of another UN language is an advantage.
• Accurate, attentive to detail and thorough in managing logistics and customer service information to deliver as one of common goals.
• Stays focused and calm when under pressure and continue to deliver quality work.
• Focused on meeting the needs of clients and providing highquality services. Uses initiative and sound judgment to address and resolve issues.
• Collaborates effectively and respectfully with colleagues of the same and different units from diverse background/nationality/ages and belief to achieve organizational goals.

LANGUAGE: Fluency and good command of the English language is essential.

HOW TO APPLY:

Applicants should submit their applications and CV stating 3 references online to: wwwwfp.org/careers/job.openings and follow the steps.

Qualified Female Candidates are encouraged to apply

People living with disability are also encouraged to apply

Only shortlisted candidates meeting the criteria will be contacted.

Note:

• WFP will not request payment at any stage of the recruitment process including at the offer stage. Any requests for payment should be refused and reported to local law enforcement authorities for appropriate action.
• WFP has a zerotolerance approach to conduct such as fraud, sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination.
• All selected candidates will be expected to adhere to WFP’s standards of conduct and will therefore undergo rigorous background verification internally or through third parties. Selected candidates will also be required to provide additional information as part of the verification exercise. Misrepresentation of information provided during the recruitment process may lead to disqualification or termination of employment.

WFP LEADERSHIP FRAMEWORK

 

WFP Leadership Framework guides to the common standards of behavior that guide HOW we work together to accomplish our mission.

Click here to access WFP Leadership Framework

 

REASONABLE ACCOMMODATION

 

WFP is dedicated to fostering diversity, equity, and inclusion. Our recruitment process is inclusively crafted to welcome candidates of all backgrounds, celebrating diversity and ensuring a respectful environment for all. We aim for an accessible and fair recruitment journey. Should you need any reasonable accommodations or have accessibility concerns, please reach out to us confidentially at global.inclusion@wfp.org. Our DEI team is here to ensure your full participation in our recruitment process.

NO FEE DISCLAIMER

 

The United Nations does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web.

 

REMINDERS BEFORE YOU SUBMIT YOUR APPLICATION

• We strongly recommend that your profile is accurate, complete, and includes your employment records, academic qualifications, language skills and UN Grade (if applicabl.
• Once your profile is completed, please apply, and submit your application.
• Please make sure you upload your professional CV in the English language
• Kindly note the only documents you will need to submit at this time are your CV and Cover Letter
• Additional documents such as passport, recommendation letters, academic certificates, etc. may potentially be requested at a future time
• Please contact us at global.hrerecruitment@wfp.org in case you face any challenges with submitting your application
• Only shortlisted candidates will be notified

All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACAB, International Civil Service Commission (ICS, FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIand other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.