Logistics IT Systems Specialist – Projects, Integrations and Logistics

Job title:

Logistics IT Systems Specialist – Projects, Integrations and Logistics

Company

EVO Group

Job description

Division: EVO Group

Reports To: IT Logistics Manager.

Based: ADC, Lutterworth

Company Overview

The largest multi-channel distributor of business supplies and services in the industry with unparalleled reach and experience in the UK, EVO Group provides sourcing, storage and fulfilment services to over 20,000 resellers, corporate organisations and direct customers through VOW, VOW RETAIL, Banner and Truline.

With an unrivalled logistics platform, the highest number of direct manufacturer relations and the broadest multi-channel sales structure, we continue to lead the business supplies and services industry across the UK and Ireland. Through constant innovation, progressive business services and the most extensive product range, we remain at the forefront of our industry offering an exceptional overall customer experience.

Role Specification

Role Objective:

The Logistics System Support Specialist provides effective IT assistance to support the implementation and on-going function of the groups company’s logistics systems.

The position involves exposure to a broad range of stakeholders within projects including internal colleagues as well as third parties. It requires a flexible approach with strong problem solving and issue handling skills.

Summary of Role Responsibilities:

The responsibilities include but are not limited to:

• Resolving support issues received from the operations teams on all Logistical systems.
• Identifying and escalating reported issues to the relevant teams, Logistics Systems Support Specialists/IT Logistics Manager/Development Specialists/Third Party Providers where necessary.
• Maintain documentation covering the support procedures necessary for the smooth running of the Business Systems.
• Accurately record and maintain issues using the internal helpdesk logging system.
• Identify shortcomings within support or user process which cause issues.
• Adhere to support procedures for Logistical Systems.
• Aid in creating solutions and testing new developments within the groups Logistical systems.

Person Specification

SKILLS/ ABILITIES

The ideal candidate will possess the following:

• Be able to demonstrate success in problem identification and resolution.
• Ability to complete tasks while working unsupervised for period of time (working from home, on remote site)
• Ability to learn new processes and systems quickly and accurately.
• Excellent written, oral, and reading communication skills in order for the post holder to interpret and transcribe a variety of communications and instructions.
• Proficiency in Microsoft Office for Windows (Outlook, Word, and Excel).
• Helpdesk experience preferred.
• Some basic experience of WMS/WCS systems in wholesale sector with MLS and/or Manhattan systems preferred but not essential as training will be given.
• Excellent interpersonal skills and the ability to adjust and interact with all levels of personnel.
• The ability to multitask and be organised.
• The ability to work under pressure.
• Flexible approach to working hours, including an Out of hours on call rota.
• Willing to travelling to other warehouses to support within the UK & Ireland.

DISPOSITION

• To be helpful, professional, and eager to learn new skills and processes.
• Good telephone manner and to empathise with users.

DIVERSITY AND ANTI-DISCRIMINATION STATEMENT

It is our people that make us successful and so we are committed to making evo an inclusive workplace.

We encourage a diverse culture, in which we value you for being you, and the excellent contributions you make to business, no matter your age, gender, disability, marital status, sexual orientation, race, nationality or religion. evo expect their employees to respect one another and treat their colleagues, and others that they come into contact with, as they would wish to be treated themselves.

evo are proud to be a ‘Disability Confident’ accredited employer. We have a strong CSR and ESG ethos which is reflected in our Company values and the work we do.

NOTE: The responsibilities associated with this position are not limited to the above description and may be modified at any time by the Company.

Expected salary

Location

Lutterworth, Leicestershire

Job date

Wed, 21 Feb 2024 04:04:38 GMT

To help us track our recruitment effort, please indicate in your email/cover letter where (tendersglobal.net) you saw this job posting.