Long-Term Agreement for Engagement of Individual Consultants as Telemarketing Fundraising Agent, Sofia, Bulgaria, 2 years

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential. 

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone. 

And we never give up. 

For every child, results. 

UNICEF is funded entirely by the voluntary contributions of individuals, businesses, foundations, and governments thus UNICEF needs regular funding to operate and deliver results for children. In 2024, as a key component of UNICEF Bulgaria PSFR (Private Sector Fundraising) Strategy 2023-2027, there is a strategic focus on enhancing communication and engagement with individual donors while optimizing revenue from regular monthly pledge donations. In view of this need, UNICEF Bulgaria intends to strengthen the Stewardship program with a focus on increasing donors’ retention, loyalty and lifetime value.

How can you make a difference?

The assignment’s objective is to contribute to the successful implementation of the individual giving and nurturing strategy and to strengthen individual donors’ engagement and retention through telemarketing activities and follow-up email communication. (for more details, please refer to the ToRs below).

To qualify as an advocate for every child you will have… 

• Secondary education;
• Previous professional work experience as telemarketing agent and customer service would be an asset;
• Excellent communication skills;
• Initiative, passion and commitment to UNICEF’s mission and values;
• Strong organizational skills;
• Attention to detail and problem-solving skills;
• Drive for results;
• Proficiency in MS Office (MS Excel in particular);
• Fluency in Bulgarian language is a fundamental requirement.

For every Child, you demonstrate… 

UNICEF’s values of Care, Respect, Integrity, Trust, Accountability, and Sustainability (CRITAS). 

To view our competency framework, please visit  here. 

UNICEF is here to serve the world’s most disadvantaged children and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, age, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, or any other personal characteristic.

UNICEF offers reasonable accommodation for consultants/individual contractors with disabilities. This may include, for example, accessible software, travel assistance for missions or personal attendants. We encourage you to disclose your disability during your application in case you need reasonable accommodation during the selection process and afterwards in your assignment. 

UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF also adheres to strict child safeguarding principles. All selected candidates will be expected to adhere to these standards and principles and will therefore undergo rigorous reference and background checks. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check. 

Remarks:  

Only shortlisted candidates will be contacted and advance to the next stage of the selection process. 

Individuals engaged under a consultancy or individual contract will not be considered “staff members” under the Staff Regulations and Rules of the United Nations and UNICEF’s policies and procedures, and will not be entitled to benefits provided therein (such as leave entitlements and medical insurance coverage). Their conditions of service will be governed by their contract and the General Conditions of Contracts for the Services of Consultants and Individual Contractors. Consultants and individual contractors are responsible for determining their tax liabilities and for the payment of any taxes and/or duties, in accordance with local or other applicable laws. 

The selected candidate is solely responsible to ensure that the visa (applicable) and health insurance required to perform the duties of the contract are valid for the entire period of the contract. Selected candidates are subject to confirmation of fully-vaccinated status against SARS-CoV-2 (Covid-19) with a World Health Organization (WHO)-endorsed vaccine, which must be met prior to taking up the assignment. It does not apply to consultants who will work remotely and are not expected to work on or visit UNICEF premises, programme delivery locations or directly interact with communities UNICEF works with, nor to travel to perform functions for UNICEF for the duration of their consultancy contracts. 

 TOR for LTA – Individual Telemarketing.pdf

Please use this template for the financial proposal:  LTA Financial Proposal Template.doc