PURPOSE OF ASSIGNMENT  

We are seeking an experienced Knowledge Management professional with excellent analytical, communication (written and verbal), synthesis and facilitation skills to support the capture of cases and lessons. In particular, and under the supervision of the Knowledge Management Manager, and in coordination with the KM team and different technical teams, the Consultant will help document key projects and cases that demonstrate the impact of UNICEF’s work with the private sector both in raising income and generating influence to pursue and protect the rights of children around the world. He/She will also organize, facilitate, document and synthesize the results of lessons learned exercises on strategic private sector engagements and initiatives upon the request of management and technical teams. In addition, he/she will support in the synthesis of existing knowledge and resources for conversion into checklists, template, standard processes and procedures, and frequently asked questions.

OBJECTIVE

The role’s objective is to surface information and lessons from experience and craft knowledge products in various formats that management can consider to continuously improve the Division’s ways of working.

MAJOR TASKS TO BE ACCOMPLISHED  

For each project case to be documented:

• UNICEF will provide all details pertaining to the activity and the requirements
• UNICEF will orient the consultant on UNICEF’s branding guidelines
• UNICEF will share the documents and specifications with the consultant as he/she becomes available and will coordinate the timely delivery of work

DELIVERABLES

Full case write-up                                                     

• Finalized text write-up of between 5-10 pages, with images and graphs as relevant, based on interviews and secondary data sources

Synthesized/repackaged case                               

• Finalized synthesis of full case in text format of between 2-3 pages
• Infographic/visual summary of full case prepared using visual tools such as Canva. Output should be print and web-ready.
• Summary of full case in powerpoint format following a standard powerpoint template with 5-10 slides.

Lessons Learned Interviews                                   

• Scheduling of lessons learned interviews and meetings
• Actual facilitation of the interview session with individuals or with teams of up to 8 colleagues
• Preparation of notes from the interviews following a standard format

Lessons Learned Synthesis Report                        

• Synthesis Report consolidating all lessons learned interview results and other sources, with each report ranging from 10-20 pages excluding annexes.

Lessons Learned summary                                     

• Summary of the Lessons Learned Synthesis Report in 2-3 pages of text both in Word format for commenting and in Canva format for the finalized version

Checklists or templates                                           

• 1 to 3 pages in Word format containing a checklist or a standard template for performing a standard work of the Division

Write up of processes and procedures                

• Documentation of an existing or a new process in written format which may range from 3 to 5 pages in Word format

Frequently asked questions                                   

• Write up of questions and corresponding answers in Word format of up to 30 questions

FINANCIAL PROPOSAL TEMPLATE

Financial Bid – Knowledge Capture and Learning on LTA.doc

TRAVEL

Education:

• First-level university degree (Bachelors degree or higher) in knowledge management, business management, international studies, adult education or any other relevant field of discipline.

Experience:

• Minimum of three years of progressive experience in the following fields: knowledge management, communication, research, learning, production of knowledge products, or relevant areas is required.
• Experience in workshop and interview facilitation is required.
• Experience in documenting cases/experiences/lessons learned is required.
• Experience in research and analysis would be an asset.
• Experience in visual repackaging and graphic design would be an asset.
• Working experience within UNICEF or other UN entities, familiarity with the work of UNICEF National Committees and/or private sector fundraising would be an asset.

Language:

Fluency in English is required. Knowledge of another official UN language is an asset.

The application to be submitted through the online portal should contain four separate attachments:

1. A Cover letter explaining the motivation for applying and explaining how the qualifications and skillset of the candidate (to be uploaded online).

2. Curriculum Vitae (CV) (to be uploaded online).

3. Work Samples – This includes three (3) different written work samples: – 1) a case write-up of any project or initiative; 2) a report focused on lessons or analysis of experience, 3) a repackaged version of a report in the form of either a 2-page text summary, a PowerPoint deck or a visual/graphic format. (Samples are to be uploaded in the online application under “writing sample” Tab as links within PDF file).

4. A financial proposal indicating professional fee as per the above template. Please do not forget to specify your name in the file while saving. (to be uploaded online under “Financial Proposal” tab).

Important Note: Please do not indicate financials anywhere else in the online application form, please mark “n/a or 00”, under the fee-related questions in the online application form.

Without all the above documents your application will be considered incomplete and invalid and will not be considered further.