Macintosh Administrator

WRI’s Operations department strives to make all global offices fully capable and low risk, enhancing their operational capabilities, establishing sustainable growth through a bond of mutual respect, collaboration and sharing knowledge across the sisterhood of WRI offices. This is done by targeting upon standards of performance, measuring the efficiency and effectiveness for the sisterhood of offices. 

You will report to Help Desk Analyst, Operations.

As Mac administrator/help desk support analyst, will primarily focus on enterprise level planning/configuration and support for Apple computers in the organization. Other duties will include tier 1 general office and windows support

How your day will unfold: 

• Ensure a consistent user experience across all macOS devices
• Leverage Jamf or similar MacBook MDM tool
• Planning and Implementation of macOS upgrades and rollout
• Maintain client hardware standards, including client configuration, and test new technology to improve our computing environment
• Work as the escalation point between different support teams for issues related to macOS
• Manage and administer client system infrastructure for macOS endpoints
• Develop configuration policies, test and document findings, update and effectively communicate procedures
• Keep up with the Apple and Jamf communities and use the information to improve the Apple/Mac device management across the enterprise
• Escalate priority support issues to senior staff and/ or corporate technology groups
• Collect and forward all relevant information prior to escalation to allow senior staff to operate efficiently.
• Maintain a positive working relationship with business lines and other departments
• Prioritize and schedule work as necessary to maintain department service level agreements
• Maintain and monitor department mailbox
• Update and maintain cases in a timely fashion
• Basic networking skills and troubleshooting

 Qualifications and Requirements we seek:

• Education: You have a Bachelor’s degree in IT, Computer Science, engineering or relevant field
• Experience: You have 4-7 years of relevant, full-time work experience in the Mac OS application support experience
• Experience supporting users in a remote/help desk environment
• Experience with endpoint/workstation experience – Mac OS required.
• Experience with support MS o365 suite desktop/web apps

Languages:

• Full fluency in English required and second language preferred

Source: https://jobs.jobvite.com/wri/job/oLktufwM