Manager – Brighter Futures

About ATSICHS Brisbane

ATSICHS Brisbane is a not-for-profit community owned health and human services organisation delivering on the unique health and wellbeing needs of Aboriginal and Torres Strait Islander people in greater Brisbane and Logan. We pride ourselves on providing health and human services, our way – supporting our people and community in our commitment to create a flourishing future and lasting legacy for them and their families.

ATSICHS Brisbane is a member of the Institute for Urban Indigenous Health (IUIH).

See more at our website - www.atsichsbrisbane.org.au.

About the role

The Brighter Futures Program (knows in sector as Extended Post Care Service) supports all young people existing the child protection care system at the age of 18 across the Brisbane region. The Brighter Futures program provides one-to-one intensive case managed support through an assertive outreach model. The program aims to build the independent living of young people who often have little support with complex backgrounds.

Duties

• Lead the weekly, fortnightly, monthly, and quarterly analysis of client and program impact trends, including individual staff performance. Ensure data accuracy by completing spot-audits in the case management system, cross referencing case notes, assessments, and case plans against data.
• Lead the active implementation and driving of client impact improvements with individual staff and team. Deliver targeted in-field coaching to improve individual staff performance. Provide team clarity on core focus and how to achieve impact.
• Complete a weekly, monthly, and quarterly update of the ‘Staff Workflow Data’ outlining each client in the program and their progress against each phase of work in the model of care/staff practice workflow process.
• Lead the direct support and role clarity guidance to improve individual staff adherence to the consistent delivery of the model of care. Provide structured coaching, efficiency planning, and motivation of staff.
• Ensure supervision is largely focused on client impact and quality in the model of care interventions.
• Provide ad-hoc debriefing and guidance to staff, ensuring a proactive response in supporting front-line staff and client crisis episodes.
• Ensure all eligible clients (Indigenous) complete a 715 Health Assessment at their local ATSICHS medical clinic, or preferred provider, prior to case closure. Ensure no case closure is approved until completed.
• Lead the management and direct delivery of the new Community Services orientation approach for all new staff across the branch, working closely with Managers/Team Leaders for each program.

Culture

Join an organisation that makes a real difference in the community. Be part of our supportive and collaborative team, dedicated to fostering both your personal and professional growth.

Benefits

• Permanent position.
• Starting annual salary of $113,000 (depending on qualifications and experience).
• 11.5% Super + Not for Profit Salary Packaging (Increases your take home pay).
• Career development.

COVID – 19 Requirements

• Immunisation history showing you have received two doses of a Covid 19 vaccine is encouraged.

Required

• Bachelor’s degree qualification in Social Work/ Human Services/ Psychology/ Sociology/ Criminology/ Counselling or relevant field and minimum three (3) years’ experience in a front-line case management practitioner position in similar field e.g. Child Protection, Family Support, Youth Support, Youth Justice, Housing, Domestic Violence etc.

OR

• Diploma qualification in Community Services/ Child and Family Studies/ Youth Intervention/ Social Work/ Human Services/ Psychology/ Sociology/ Criminology/ Counselling or relevant field and minimum five (5) years’ experience in a front-line case management practitioner position in similar field e.g. Child Protection, Family Support, Youth Support, Youth Justice, Housing, Domestic Violence etc.

AND

• Minimum 12-months demonstrated experience in managing a team in a Team Leader, Team Coordinator, Manager or similar role and/or in an acting role.

Behaviour and Personal Trait

• Attention to Detail: Is detail oriented and aims to get things done right the first time.
• Extremely Organised: A strong propensity to be organised, follow-through on tasks and efficient.
• Consistent and Perseveres: Does not give up. Persists and retries different approaches. No matter the environment around, can stay calm and works consistently towards a goal as a team.
• Client Centred: Genuinely focusses on client impact and success, and thrives in a data driven environment to demonstrate improvements.
• Confronts, Not Avoids: Does not avoid the hard things in life but prefers to address them and work through challenges first up, not delaying. Can comfortably have tough conversations with others and follows through on subsequent actions.
• Teacher and Learner: A strong sense in seeing the potential, strengths, and needs of others, no matter their background, qualifications, or experience. A personal desire to foster the long-term learning of others – and themselves. Sees themselves not solely as ‘subject matter expert’, but also enthusiastic learner from all people, including front-line staff.
• Calm with Conflict: A natural inclination to not shy away from conflict, rather bring disagreement into the open, and effectively diffuse the situation through open discussion and understanding differing perspectives to find a common ideal outcome.
• Positive and Praises: Inspire confidence in others’ ability to grow professionally. View mistakes as opportunities to learn and improve, not blame or critique.
• Professional and Boundaries: Has personal integrity and aims to lead a team, not be close friends. Can maintain strong boundaries with staff and treats all staff equally.
• Collaborator: Seeks input and ideas from others, including front-line staff. Enjoys working with different personalities to pursue common goals.
• Heart and Spirit: Have a passion for what we do at ATSICHS and the impact we make – and can improve on making for our community. Accordingly, you give it everything you have, all the time.

Additional Requirements

• Strong knowledge of youth services and coordinated supports available across the Brisbane region.
• Strong knowledge of the child protection Out of Home Care (OOHC) system.
• Strong knowledge of social service practice interventions and theoretical practice frameworks.
• Requirement to travel across the Logan and/or Brisbane region, as per program and young person location.
• Current drivers’ licence.
• Flexibility to work outside 8:30am-5pm business hours in meeting individual client needs and provide responsive care.
• Working with Children’s Card (Blue Card) or be eligible to apply.
• Valid police check.

How to apply

If this sounds like you, please submit your application by clicking ‘Apply Now’. Applications will be assessed with interviews being conducted as they are received so do not delay in applying.

Only successful applicants will be contacted.