Manager I Donor Engagement Team

Catholic Relief Services is dedicated to providing the highest level of service to our donors, as we believe good experience drives deeper commitment to the organization. Commitment encourages retention. And by retaining more donors, CRS is able to secure a more consistent and reliable source of private funding to support its mission. The Donor Engagement Team is responsible for this key function.

Job Summary:

The Donor Engagement Manager oversees, creates, and implements strategies for donor engagement outreach.  This position is responsible for developing and designing donor touchpoint and monitoring trends to ensure that CRS establishes relationships with donors and strengthens long term support. 

Roles and Key Responsibilities:

• Oversee method, message and design for each donor touchpoint, while being mindful to time and budgetary constraints, including, but not limited to, email, telephone, text and mail.
• Manages the Donor Engagement Team, ensuring strategy is followed, key performance indicators (KPIs) are met, and best practices are followed.
• Collaborates with Donor Services on the donor engagement aspect of the feedback program where donors are offered offline and online opportunities to respond to surveys.
• Maintain regular communication with Donor Services Manager to monitor trends and provide support.
• Provides input when new surveys are created and supports collaboration between vendors and database administrators.
• Conducts ongoing outreach to annual giving donors through phone, email and mail, with the goal of strengthening the donors’ engagement with and affinity for the organization.
• Builds relationships with donors to strengthen long term support. Creates a two-way dialogue with donors by working with Donor Services on feedback and providing personalized and relevant content.
• Explores cross-sell and cross-promotional opportunities for annual giving donors within Individual Giving, especially for Sustainer Donors and Sustainer Prospects
• Conducts continuous evaluation of the donor engagement program, recommending changes to enhance program processes, design and impact.
• Maintains accurate records of donor outreach and solicitation plans through regular upkeep of donor database (ClearView) and ensure that the team is using the database efficiently and correctly. Helps to establish, then tracks and reviews reporting on program goals and key performance indicators.

Qualifications:

Basic Qualifications:

• Bachelor’s degree in marketing, communications or a related field
• Minimum of 5 years of relevant industry experience and a minimum of 3 years of experience in a supervisory role.
• Understanding of fundraising concepts and demonstrated ability to raise money

Preferred Qualifications:

Knowledge, Skills, and Abilities:

• Strong ability to understand the importance of connecting with donors and making them feel appreciated and essential to the mission of CRS.
• Ability and comfortable in a “forward facing” role with heavy personal interaction both inside CRS and with the general public.
• Strong team management and leadership skills.
• Stay abreast of professional trends and issues affecting this set of responsibilities, demonstrating continuous learning in the field.
• Strong decision-making and negotiating skills. Must be comfortable speaking to donors.
• Knowledge of the structures and social teachings of the Catholic Church
• Substantive understanding and appreciation for the structures and culture of the U.S. Catholic Church.
• Excellent communication skills (both verbal and written, with ability to present information clearly).
• Conceptual thinker with an ability to work under deadline pressure.
• Enjoy working on multiple tasks. Be self-motivated and directed.
• Outstanding collaborative skills and effective team player in complex environments.
• Ability to collaborate with other departments within CRS and Charitable Giving.
• Willingness to learn the depth and breadth of CRS’ programs
• Ability to represent CRS
• Knowledge of Microsoft Office Systems

Required Languages

• English. (Bilingual Spanish not required but is a plus.)

Source: https://eipn.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/3001891