Manager (Student Operations & Fees)

Unit : 
The Open University in Scotland
Salary : 
£37,099 – 44,263
Please quote reference : 
21477
Full time (37 hours/week), based in Edinburgh. Regular attendance in the office is required
Closing Date : 
15 March, 2024 – 17:00

Unit: The Open University in Scotland

Salary:  37,099 – 44,263

Location: Edinburgh

Please quote reference: 21477

Terms: Permanent, Full Time post

Closing Date: 15/03/24 – 17:00

Based in Edinburgh (regular attendance in office is required. Hybrid working options can be considered.)

Change your career, change lives

The Open University is the UK’s largest university, a world leader in flexible part-time education combining a mission to widen access to higher education with research excellence, transforming lives through education.

The Role

We are currently seeking to appoint a suitably qualified and experienced operations manager.  This is an exciting and fast-paced role which involves managing the delivery of student-facing operations where you will be responsible for the day-to-day management of a team of Team Managers and student facing staff.  Working closely with other managers you will have responsibility for ensuring that students and prospective students are provided with high quality, timely, accurate and appropriate information about registration, study and fees.

Skills and experience

You will have demonstrable experience of managing in a complex and rapidly changing environment; have highly developed organisational skills; be a proficient IT user; have a customer-focused approach, which is concerned with both meeting targets and service quality; and have excellent communication and presentation skills.  Previous experience in a Higher Education setting would be an advantage. 

More information can be provided via the Job Description .

If you would like to discuss the application or recruitment process before making an application, please contact Scotland Recruitment on 0131 226 3851 or [email protected] quoting the reference VRF 21477.

What you get in return

We have a strong commitment to providing training and development in and beyond your current role. This includes thorough induction into the organisation and regular reviews of your training and development needs.

We also offer a great range of benefits that support our employees and their families for the long term. Staff Benefits include an attractive pension proposition and 33 days holiday per annum pro rata, plus Bank Holidays and Christmas closure days.

To apply for this role please submit the following;

Unless otherwise stated in the advert, all applications are completed online via the OU Job’s page and following the instructions below and clicking the “APPLY NOW” link. Applications submitted via 3rd party websites will not be considered.

Access details for disabled applicants are available from Scotland Recruitment, telephone: 0131 226 3851, quoting the vacancy reference above.

To apply for this role please submit the following;

• CV
• Personal statement, up to 1,000 words, you should set out in your statement why you’re interested in this role and provide examples of where your skills and experience meet the required competencies for this role as detailed in the job and person specification.

The above documents will need to be submitted as one attachment during the application process, please include the personal statement followed by the CV in this document.

To ensure your file is uploaded to our system correctly, please make sure your document is saved with the following file name as appropriate to the vacancy you are applying for: reference, surname, first initial.

You will need to have your documents ready ahead of submitting the electronic application.

APPLY NOW

You will receive updates regarding your application from [email protected] . Please ensure this email address is added to your list of trusted senders. Please also keep an eye on your junk folder to ensure you do not miss any important updates regarding this role.

You can view your application communications on the Candidate portal .

Please note: If you have not heard from us within 2 weeks of the application closing date, please assume that on this occasion you have not been selected for interview, however we thank you for your interest in The Open University and encourage you to apply for future positions. 

Find out more about us and our mission by watching this short video (you will be taken to YouTube by clicking this link).

Closing date: 15/03/2024

The Open University is committed to equality, diversity and inclusion which is reflected in our mission to be open to people, places, methods and ideas. We aim to foster a diverse and inclusive environment so that all in our OU community can reach their potential.  We recognise that different people bring different perspectives, ideas, knowledge, and culture, and that this difference brings great strength.  We strive to recruit, retain and develop the careers of a diverse pool of students and staff, and particularly encourage applications from all underrepresented groups. We also aspire to make The Open University a supportive workplace for all through our policies, services and staff networks.

Job related information : 

• Terms and Conditions – Academic Related Staff  (PDF)

• Terms and Conditions – Academic Related Staff  (Word document)

Posting Date : 
23 February, 2024 – 09:00