Manager, Student Support

• Full-time, continuing position based at our seaside Gold Coast campus
• Remuneration package is up to $143,354 per annum
• Together we are shaping a better future. We are transforming tomorrow

About us

Southern Cross University is a dynamic, ambitious institution focussed on its purpose of changing lives through revolutionary learning and research with real impact. Our game changing Southern Cross Model brings a deeper learning experience, improving individual student outcomes, quality of life and a better way to learn. Our world-ranked research is driving positive impact for our communities, environment and economy.

Working at Southern Cross University combines a rare combination of being surrounded by ambitious students, amazing and dedicated colleagues and an environment of stunning natural beauty. We are leaders in our communities in the Northern Rivers region of New South Wales, Coffs Harbour and the Gold Coast and pride ourselves on helping shape a better tomorrow.

About the opportunity

In this role, you will play a critical role collecting, analysing and reporting on data to drive student retention and success planning strategies, as well as support other student support projects. Your core responsibilities will include:

• Collaborate with the Director, Student Support to develop and implement a comprehensive Student Support and Success Strategy.
• Generate and extract data to analyse and report on student retention strategies and interventions, identifying opportunities and informing decisions to improve student engagement and success. Merge multiple data sources to identify trends and analyse issues from diverse perspectives across multiple student support services.
• Establish systems, processes and standard reports to facilitate the collection and analysis of primary and secondary student data and feedback relating to the student experience from SCU systems and teams.
• Oversee and execute critical student support projects, ensuring alignment with the broader strategy.
• Streamline operational planning and reporting processes within the Student Support directorate.
• Monitor and streamline reporting for SSAF and HEPPP funding and associated activities

About you

You will be highly motivated and detail-oriented with proficiency in data extraction and analysis of complex datasets to present valuable insights to a diverse range of stakeholders. In addition, you will possess: 

• Tertiary qualifications in a relevant discipline such as Data and Analytics, Data Science, Business, Statistics or Project Management with at least 4 years subsequent relevant experience or an equivalent combination of relevant knowledge, training and/or experience.
• Advanced knowledge in data analytics, automated reporting and analytics dashboard development, including proficiency in data extraction, merging, management and analysis of complex datasets to present valuable insights to a diverse range of stakeholders with advanced Excel, Cognos, Tableau, PowerBI, STATA and SPSS will be highly regarded. Experience in SQL, Alteryx, R or Python is desirable.
• Demonstrated experience in project management and strategic planning and reporting.
• Knowledge and experience in survey and evaluation data, both quantitative and qualitative, with advanced knowledge of Qualtrics to design complex surveys.

Salary and benefits

Our staff benefit from flexible work arrangements, including hybrid work models, generous parental and carer’s leave provisions, wellbeing initiatives, employee assistance programs and professional learning opportunities. This position is:

• Full-time, continuing (permanent)
• Located at our Gold Coast campus. Generous relocation support available.
• HEW Level 8. The base salary ranges from $111,116 – $122,525 per annum, plus 17% employer’s contribution to superannuation. The total remuneration package is up to $143,354 per annum.

Find out more about working at SCU by visiting Why Work at SCU.

Application requirements

Applicants must apply online and attach a CV and cover letter responding to the selection criteria within the position description by the closing date. Information to support you prepare your application is available on our website. If you experience difficulties applying online or need reasonable adjustments at any point in the application or interview process, please let us know by contacting [email protected].  

Job applicants must be an Australian or New Zealand citizen, Australian permanent resident or currently hold a visa with ongoing work rights in Australia. Employer visa sponsorship is not available for this position.

Further information

Additional information is available in the position description or by contacting:

Name: Dr Chithira Johnson, Director, Student Support

Email: [email protected] .

Closing Date: 11.30pm AEDT, 30 January 2024

Southern Cross University is committed to ensuring that the University reflects the rich diversity across the region in which the University’s campuses are located.

The University encourages applications from people of all ages, women, Aboriginal & Torres Strait Islander people, people living with disabilities, people from culturally and linguistically diverse backgrounds and people who openly identify as LGBTQI+.

We encourage applications from people with disability and will provide adjustments to the recruitment process upon request.

Together, we are Transforming Tomorrow.

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