Manager, Systems Integrations

Applications will be reviewed on a rolling basis. Please submit both a resume and cover letter to be considered.

Summary Description

The Ford Foundation’s Information Technology department seeks a Manager, Systems Integrations to join their team. The Manager collaborates closely with the Senior Manager, Integrations and Reporting to supervise all the integrations between applications in the Foundation’s IT environment.

With both conceptual and practical knowledge, the Manager can introduce fresh perspectives to solutions and drive impactful improvement in integrations. This role primarily involves collaborating with users and other teams on defining and implementing integration for user cases. The incumbent will be tasked with analyzing and contributing to guide decision-making in user scenarios and business flows. During this process, they are responsible for translating business use cases for orchestration between SaaS systems into technical specifications, anticipating technical challenges, defining deliverables and timelines, and guiding developers in configuring or developing integrations based on specifications.

The Manager is accountable for monitoring daily operations and ensuring data quality resulting from integrations. This role also collaborates with the Quality Assurance (QA) team to ensure the quality of integrations. With expert understanding of business data and processes, they will create consolidated program milestones, interdependencies, development and delivery plans and coordinate efforts of internal process owners and subject matter experts.

Responsibilities, include but not limited to:

• Lead development and maintenance of both standard and custom integrations that facilitate data exchange across different systems in the foundation
• Possess strong knowledge in integrations, particularly with Workday, and capability to comprehend and translate integration business requirements, transform them into technical specifications and develop designs in alignment with the specifications
• Propose and present solutions to stakeholders to secure consensus and to guarantee the seamless progress of the project
• Work with business owners and related vendors to jointly set the priority for requirement and tasks to ensure the completion of project in a timely manner
• Manages a team of consultant technical resources in the design, development, release, and maintenance of integrations and optimize existing ones in line with process architecture
• Coordinate with different application teams, vendors and clients to explain complex scenarios, recommend solutions, and ensure the data in data warehouse serves all business needs
• Investigate data issues and manage engineers to resolve the them, ensuring data integrity and consistency across all sources
• Explore and research new integration technologies and methodologies to enhance integrations
• Collaborate with the Operations Team in the development of SOP and the improvement of the knowledge base, aiming to achieve a “first call resolution” for integration issues reported to the Help Desk
• Liaise with key stakeholders across the Foundation to prioritize and resolve integration issues
• For escalated integration issues, ensure the steps taken for resolution is documented in ticket tracking system
• Develop and update technical documentation of data flow between systems & data warehouse related changes

Qualifications

• Bachelor’s degree in information systems or a related discipline, or equivalent and equivalent experience
• A minimum of 5 years of relevant work experience, including experience in data integration and experience with access and usage of relational databases
• Expertise in analyzing business requirements
• Broad knowledge of data management principles
• Proven track record of leveraging technology solutions to deliver on projects

Soft Skills

• Excellent analytical and problem-solving skills, including an aptitude for complex and detailed work
• Critical thinking and excellent listening skills
• Outstanding attention to detail and commitment to quality
• Superior interpersonal and customer service skills; ability to work effectively with all levels of staff
• Exceptional verbal/written communication and presentation skills
• Ability to work as part of a team and to juggle multiple priorities in a busy, time-sensitive environment
• Ability to work independently with minimal guidance
• Ability to quickly develop prototypes

Technical Skills

• Expert with integration platform, such as Boomi, MuleSoft, and other similar platforms
• Experience connecting cloud systems
• Expert in working with various APIs
• Experience with iterative development methodologies (Prototyping, Agile)
• Expert in SQL Server, C#, Python, T-SQL, Ruby and JSON, Workday Studio

Physical Requirements
This position is primarily a sedentary role. However, the person in this position may need to occasionally move about inside the office to liaise with internal staff, access files, office machinery and a copy machine/printer.

The Ford Foundation is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its programs, and operations. As part of this commitment, the Foundation will ensure that persons with disabilities are provided reasonable accommodations. If a reasonable accommodation is needed to participate in the job application process, please contact, [email protected].

Salary: The Ford Foundation is committed to practicing salary transparency. The minimum salary for this position is $109,000 and the maximum is $127,000. It is not typical for an individual to be hired at or near the top of this range. The final offer is determined by a candidate’s relevant experience and our commitment to internal equity. We review global compensation on a regular basis to ensure market competitiveness and equity. The hiring range for this position has been carefully crafted in alignment with the market.

Location: This position is based in the foundation’s New York office. We operate in a hybrid model and require staff to be in the office three days per week.

Alignment to Culture and Values

• Commitment to the Foundation’s mission and core values of equity, openness, collaboration, trust, accountability and urgency
• Personal qualities of humility, capacity for self-reflection, and a sense of humor
• Discretion and ability to handle confidential issues
• Action-orientated and entrepreneurial self-starter who can work well independently and in teams

Benefits

• Hybrid Workplace and Flexible Work Arrangement policies
• Medical and dental benefits for employee and immediate family on first day of work
• Retirement savings account with matching company contributions of up to 13%
• Three weeks’ paid vacation in first year of work; four weeks in subsequent years
• Tuition Reimbursement
• Office closed the week between Christmas and New Year’s Day
• Professional development initiatives for growth
• Generous parental leave (maternal and paternal) during new child’s first year (born into family or adopted)

Equal employment opportunity and having a diverse staff are fundamental principles at The Ford Foundation, where employment and promotional opportunities are based upon individual capabilities and qualifications without regard to race, color, religion, gender, pregnancy, sexual orientation/affectional preference, age, national origin, marital status, citizenship, disability, veteran status or any other protected characteristic as established under law. The Ford Foundation does not discriminate against formerly incarcerated individuals.