Managing Director of Conflict Management & Dispute Resolution

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Weekly Work Hours

40

Compensation Range

Staff Range N08

Salary Minimum

$85,000.00 Annually

FLSA

United States of America (Exempt)

Position Type

Staff

Position Summary

The Managing Director of Conflict Management & Dispute Resolution will be responsible for effectively developing and implementing strategies to manage and resolve conflicts within the organization. The individual will play a crucial role in fostering a positive and collaborative work environment by providing expert guidance on conflict resolution techniques so that employees can thrive personally and professionally.

Required Knowledge, Skills, and Abilities

• Proven experience in conflict management, dispute resolution, and providing psychological support in a professional setting

• In-depth knowledge of psychological theories, methodologies, and practices related to conflict resolution

• Strong understanding of organizational dynamics, workplace culture, and interpersonal relationships

• Exceptional communication and interpersonal skills, with the ability to build rapport and trust.

• Previous experience designing and delivering training programs on conflict resolution and related topics

• Ability to maintain confidentiality, neutrality, and professionalism in all conflict resolution processes

• Strong analytical and problem-solving skills, with the ability to assess complex situations and provide effective solutions

• Thorough understanding of local, state, and federal labor law, industry practices and social policies relevant to the organization

• Demonstrated ability to work collaboratively with diverse stakeholders, including HR, legal, and senior management

Key Responsibilities

• Develop and implement conflict management and dispute resolution programs tailored to the organization’s needs

• Conduct thorough assessments of conflict situations, considering psychological factors, interpersonal dynamics, and organizational culture

• Provide individual and group counseling to employees involved in conflicts, offering support and facilitating resolution

• Design and deliver training programs on conflict resolution, communication skills, and emotional intelligence for employees at all levels

• Collaborate within HR and with internal stakeholders to address systemic issues contributing to conflicts

• Applies knowledge of business, legal, and industry best practices to help involved parties reach a resolution

• Works efficiently and promptly such that interruption of business operations, behavioral responses, and mistrust are minimized and mitigated

• Stay informed about current trends, research, and best practices in conflict resolution and psychology to enhance program effectiveness

• Investigates and interviews appropriate staff and conducts necessary research to verify pertinent facts

• Actively listens to all sides of a disagreement; seeks understanding of undisputed facts, identifies areas of mutual agreement, and suggests possible areas for compromise.

• Act as a mediator in escalated conflicts, utilizing a neutral and impartial approach to facilitate resolution

• Maintain accurate records of conflict resolution processes and outcomes while ensuring confidentiality

• Develop and maintain relationships with external experts and resources for additional support when needed

• Completes required Dallas College Professional Development training hours per academic year

• Performs other duties as assigned

Physical Requirements

Normal physical job functions performed within a standard office environment. Reasonable accommodations may be made to individuals with physical challenges to perform the essential duties and responsibilities

Minimum Qualifications

• Master’s Degree and Professional Counselor License (LPC) or Licensed Psychologist Required

• Five (5) years of experience in conflict management, dispute resolution and/or mediation within a large employer with more than 3,000 full-time employees

• Proficient with Microsoft Office Suite or related software

• Must be willing to travel as needed

• Official transcript will be required

*** Will be subject to a criminal background check.  Some positions may be subject to a fingerprint check. ***

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position.  Incumbents may be directed to perform job-related tasks other than those specifically presented in this description. Position requires regular and predictable attendance.

Dallas College is part of an equal opportunity system that provides education and employment opportunities without discrimination on the basis of race, color, religion, national origin, sex, disability, age, sexual orientation, gender identity or gender expression.  Dallas College complies with the Americans with Disabilities and Veterans Act. 

Applications Deadline
March 7, 2024