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Weekly Work Hours
40
Compensation Range
Staff Range N08
Salary Minimum
$85,000.00 Annually
FLSA
United States of America (Exempt)
Position Type
Staff
Position Summary
The Managing Director of Conflict Management & Dispute Resolution will be responsible for effectively developing and implementing strategies to manage and resolve conflicts within the organization. The individual will play a crucial role in fostering a positive and collaborative work environment by providing expert guidance on conflict resolution techniques so that employees can thrive personally and professionally.
Required Knowledge, Skills, and Abilities
Proven experience in conflict management, dispute resolution, and providing psychological support in a professional setting
In-depth knowledge of psychological theories, methodologies, and practices related to conflict resolution
Strong understanding of organizational dynamics, workplace culture, and interpersonal relationships
Exceptional communication and interpersonal skills, with the ability to build rapport and trust.
Previous experience designing and delivering training programs on conflict resolution and related topics
Ability to maintain confidentiality, neutrality, and professionalism in all conflict resolution processes
Strong analytical and problem-solving skills, with the ability to assess complex situations and provide effective solutions
Thorough understanding of local, state, and federal labor law, industry practices and social policies relevant to the organization
Demonstrated ability to work collaboratively with diverse stakeholders, including HR, legal, and senior management
Key Responsibilities
Develop and implement conflict management and dispute resolution programs tailored to the organization’s needs
Conduct thorough assessments of conflict situations, considering psychological factors, interpersonal dynamics, and organizational culture
Provide individual and group counseling to employees involved in conflicts, offering support and facilitating resolution
Design and deliver training programs on conflict resolution, communication skills, and emotional intelligence for employees at all levels
Collaborate within HR and with internal stakeholders to address systemic issues contributing to conflicts
Applies knowledge of business, legal, and industry best practices to help involved parties reach a resolution
Works efficiently and promptly such that interruption of business operations, behavioral responses, and mistrust are minimized and mitigated
Stay informed about current trends, research, and best practices in conflict resolution and psychology to enhance program effectiveness
Investigates and interviews appropriate staff and conducts necessary research to verify pertinent facts
Actively listens to all sides of a disagreement; seeks understanding of undisputed facts, identifies areas of mutual agreement, and suggests possible areas for compromise.
Act as a mediator in escalated conflicts, utilizing a neutral and impartial approach to facilitate resolution
Maintain accurate records of conflict resolution processes and outcomes while ensuring confidentiality
Develop and maintain relationships with external experts and resources for additional support when needed
Completes required Dallas College Professional Development training hours per academic year
Performs other duties as assigned
Physical Requirements
Normal physical job functions performed within a standard office environment. Reasonable accommodations may be made to individuals with physical challenges to perform the essential duties and responsibilities
Minimum Qualifications
Master’s Degree and Professional Counselor License (LPC) or Licensed Psychologist Required
Five (5) years of experience in conflict management, dispute resolution and/or mediation within a large employer with more than 3,000 full-time employees
Proficient with Microsoft Office Suite or related software
Must be willing to travel as needed
Official transcript will be required
*** Will be subject to a criminal background check. Some positions may be subject to a fingerprint check. ***
The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Incumbents may be directed to perform job-related tasks other than those specifically presented in this description. Position requires regular and predictable attendance.
Dallas College is part of an equal opportunity system that provides education and employment opportunities without discrimination on the basis of race, color, religion, national origin, sex, disability, age, sexual orientation, gender identity or gender expression. Dallas College complies with the Americans with Disabilities and Veterans Act.
Applications Deadline
March 7, 2024
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