Marketing and CX Manager – Spinal Cord Injuries Australia (SCIA) – Sydney / Melbourne

• Lead the implementation of the marketing strategy, while taking the lead on data-driven reporting and recommendations for all marketing initiatives directly impacting a range of services that support people with spinal cord injuries, people living with a disability, and also their carers.
• Flexible hybrid working options, with office locations in Sydney and Melbourne
• Competitive salary with NFP salary packaging

Impact of the organisation

Spinal Cord Injuries Australia (SCIA) is a for purpose organisation working for people with spinal cord injury (SCI). They are passionate about continually improving their service offerings and driving innovation to provide maximum opportunity for people living with a disability and their carers and family members. Their purpose is to create a world where people with spinal & neuro conditions thrive.

Impact you will have in this role

The Marketing and CX Manager will be responsible for overseeing and implementing the marketing strategy and will take the lead on data-driven reporting and recommendations for all campaigns across multiple digital marketing channels. You will also lead a passionate team on a collaborative journey to drive for results.

As the organisation continues to expand its service offerings, you will be supported to bring new growth initiatives to the table that have a direct impact on client service outcomes and financial goals.

Responsible for leading multiple marketing projects that include website redevelopment and the creation of a member experience journey, with a vision to directly impact the lives of people living with a disability across Australia.

Responsibilities:

• Oversee and execute on the delivery of the marketing strategy across digital channels while managing timelines, reporting and overseeing budgets
• Lead and inspire the marketing team through a time of service expansion and growth
• Develop a strategic membership journey, from the first point of engagement through to a continuous engagement journey that is tailored and segmented to member demographics
• Communicate and report on campaign outcomes, while overseeing the allocated budget
• Innovate, and come up with new ideas across multiple marketing channels to reach outlined targets
• Work closely with agencies to develop creative concepts and communication to meet strategic objectives relevant to each target audience and service offering
• Develop and implement clear and timely processes, while project managing, tracking, and reporting on campaign analytics
• Collaborate with all internal and external stakeholders to meet strategic goals, with a passion to contribute to the collective vision and mission of the organisation

Skills and Experience

• Demonstrated success leading the strategic development, preparation and implementation of successful digital marketing campaigns and initiatives
• Excellent digital marketing and reporting skills, with a strong ability to make data-driven decisions and report on key metrics
• The ability to make data-driven decisions that significantly influence financial performance, client service outcomes and social impact outcomes
• Strategic partnerships experience, with the ability to recognise opportunities that have a positive impact on financial and client-centred goals
• A collaborative, inspiring and influential leadership style that takes diverse stakeholders on a journey to achieve outcomes
• Successful track record in managing multiple projects simultaneously, coupled with solutions focused decision-making abilities
• Excellent verbal and written communication skills with an eye for detail
• Proficiency using Dynamics 365 , Adobe Creative Suite, WordPress, or any similar platforms
• Relevant tertiary qualifications in marketing, communication, a related discipline, or commensurate experience is desired

Applications

Apply by uploading your resume and a short cover letter detailing your interest in the role. If you have a link to your portfolio please add that alongside your resume.

Direct all enquiries to Chloe Barton [email protected] or Nadia Pachon [email protected] using the subject line: Marketing and CX Manager – Spinal Cord Injuries Australia (SCIA) – Sydney / Melbourne enquiry via EthicalJobs.