What are we looking for? You are hands-on and ready to lead your versatile team, handling tasks across marketing technology, marketing automation, CRM, and brand & content. With a strong customer-focused mindset, you’ll manage the process with different marketing teams in all relevant countries and provided status reports to a broader audience. You will collaborate closely with other managers, and escalate recurring issues to find appropriate & sustainable solutions.
Tasks & responsibilities:
Provide shared service support via a service desk and deliver training (on tools, technology & processes) to local markets worldwide;
Assess and prioritize tickets quickly and accurately, distinguishing between major and minor issues, and triage into L1, L2, and L3 categories;
Coordinate and implement requests going from website content, including the creation of landing pages, pop-up banners, navigation, and floating bars, light email campaigns to enhance user engagement, oversee permission and access management, and other similar tasks (L1 support);
Coordinate with respective technology and content teams to resolve more in-depth (technical) issues and requests (such as new features);
Support the setup and maintenance of our Knowledge Base and FAQ to empower markets with self-service resources;
Increase efficiency by launching structural improvements like templates and low-code solutions;
Maintain a hands-on approach and deep understanding of the systems;
Lead and manage a team of coordinators, providing guidance and support;
Ensure structured work planning and clear reporting;
Build strong relationships with various stakeholders in marketing to understand their needs and further optimize the use of marketing technology through service support and training.
Profile:
A motivated professional with a strong affinity for digital marketing and technology;
A service-oriented mindset at your core;
A graduate with a bachelor’s, preferably with significant working experience in digital marketing or IT management;
Hands-on experience with website (Drupal), PIM (InRiver), project management (JIRA/Confluence) and Google Analytics;
Experience with assets (Bynder/SharePoint/Showpad) and Salesforce Sales Cloud & Salesforce Marketing Cloud are an absolute bonus;
Strong organizational & analytical skills;
A proactive work ethic, growth mindset, and a desire to work for a results-oriented company and ability to work across multiple teams;
First people management experience is desirable;
Strong written and verbal communication skills in English.