Mediation Officer

Do you want to build a career that is truly worthwhile? Working at the World Bank Group provides a unique opportunity for you to help our clients solve their greatest development challenges. The World Bank Group is one of the largest sources of funding and knowledge for developing countries; a unique global partnership of five institutions dedicated to ending extreme poverty, increasing shared prosperity, and promoting sustainable development. With 189 member countries and more than 120 offices worldwide, we work with public and private sector partners, investing in groundbreaking projects and using data, research, and technology to develop solutions to the most urgent global challenges. 

ETHICS AND INTERNAL JUSTICE SERVICES VPU

The World Bank’s Ethics and Internal Justice Services Vice Presidency (EIJ VPU) is a newly created Vice Presidency within the World Bank Group (WBG) that brings together, under a single umbrella, the WBG’s approach to values, ethics and the resolution of workplace conflict.  The EIJ VPU’s vision is to foster a values-based workplace culture and help staff uphold the WBG’s ethical standards.  EIJ provides an integrated, empathetic, and efficient approach to resolving workplace conflict, allowing staff to focus with urgency on the WBG’s mission.  EIJ’s work covers each of the five WBG institutions.  

The Vice Presidency has recently been organized as follows:

Ethics Advice and Early Interventions Department, which consists of:

• Advisory, Training & Values (ATV) – responsible for the Core Values and the Code of Ethics and associated rules; manages all training and outreach on behalf of the VPU; provides advice and guidance on the Code, with specific focus on conflicts of interest; and manages the Bank’s Declarations of Interest program;
• Anti-Harassment and Anti-Discrimination (AHAD) comprising the Anti-Harassment Coordinator’s Office, and the Race Equity Office.
• The Anti-Harassment Coordinator (AHC) – addresses reports of harassment, and sexual harassment, exploitation and abuse; provides guidance to management on preventing and addressing such behaviors; and
• The Race Equity Office (REO) – acts as the focal point for the WBG for addressing reports of workplace racism and racial discrimination, at both the individual and systemic levels.

Mediation and Formal Reviews Department, which consists of: 

• Mediation Services (MEF) – offers a confidential conflict resolution process for staff to resolve workplace issues with the assistance of a neutral third-party.  MEF also provides team building and team facilitation services;
• Peer Review Services (PRS) – provides an independent review by a panel of peers of managerial decisions, actions or inactions (not related to performance management) affecting a staff member;
• Performance Management Review (PMR) – provides an independent appellate review of performance management-related decisions; and
• Investigations (INV) – conducts independent fact-finding investigations of allegations of staff misconduct.
• Ombuds Services, which offers staff a confidential off the record, impartial and informal venue to discuss any workplace issues, and alerts management to systemic trends.
• The EIJ Front Office which consists of:
• Core Services – provides cohesive administrative support across the VPU; and
• EIJ Navigator – a centralized intake service to assist staff with their concerns by pairing them with the appropriate channel within the EIJ VPU to resolve their concerns efficiently and expediently.
• Respectful Workplace Advisors (RWAs) – comprising staff selected by their peers, RWAs act as a confidential sounding board for staff and a source of information about EIJ services.

Mediation Officer

• The Mediation and Formal Reviews Department is seeking to recruit a Mediation Officer to work with the Mediation Unit (MEF). The Mediation Officer will report to the Manager, MEF.

DUTIES AND RESPONSIBILITIES

The main responsibility of the Mediation Officer is the prompt and efficient administration of mediation services. This includes, among other duties:

• Mediating and managing cases from intake to closure.
• Designing and delivering training (conflict resolution, negotiation skills, communication).
• Facilitating group interventions and conducting team building activities.
• Preparing blogs, case summaries, and contributing to internal reports.
• Conducting outreach activities to raise awareness about MEF services.
• Providing analytical insight, conducting research, and providing professional support to the Manager.
• Identifying patterns and analyzing issues in the region, and contributing to WBG/ EIJ initiatives and activities.
• In the absence of, and when appointed by the Manager, representing the office and providing direction and guidance.
• Assisting with the management of the Mediation Roster.

Selection Criteria

• It is envisaged that the Mediation Officer would preferably have a Masters’ degree or equivalent or higher in law, conflict resolution, organizational development, social science, or other related fields.
• Minimum five years’ experience in mediating workplace disputes (preferably in international organizations) including but not limited to interpersonal conflict, employment contract and ethical/respectful behaviors.
• Certificate of professional training as a mediator (40 hours minimum).
• Proven experience facilitating group interventions and or moderating team activities.
• Proven training skills and experience in developing and delivering training.
• Excellent oral and written communication skills in English.
• Proven problem-solving skills and emotional acumen.
• Strong theoretical base in dispute resolution, combined with a broad grasp of relevant theory and best practices.
• Ability to translate theory of dispute resolution concepts into practical application in context of WBG work.
• Ability to participate productively in multi-disciplinary and multi-cultural teams.
• Ability to maintain confidentiality, to inspire trust and to demonstrate high personal integrity.
• Excellent and proven interpersonal skills.
• Proven ability to promote and contribute to a collaborative team environment, build trust among colleagues, work effectively across disciplines and organizational boundaries including with senior officials, and effectively handle conflict.
• Additional certification (Behavioral Assessments, Conflict Management, Coaching, Organizational Consulting) desired.
• Willingness to travel as and where necessary.

Source: https://worldbankgroup.csod.com/ats/careersite/JobDetails.aspx?id=29108&site=1