Medical Assistant

Posted: 30-Dec-23

Location: San Francisco, California

Type: Full-time

Salary: Open

Categories:

Staff/Administrative

Internal Number: 75866BR

Duties & Essential Job Functions
Clinical:

• Maintain exam rooms following Medical Center Standards.
• Perform routine clinical tasks, documenting vital signs, chief complaints, and other required information in patient charts.
• Document interpreter use and facilitate their participation in medical appointments.
• Assist Nurses and Providers, educating patients as directed.
• Participate in new staff orientation, educating them on Neurology tests, procedures, and medications.
• Act as a chaperone during examinations when necessary.
• Monitor patient flow within the clinic.
• Obtain specimens, conduct Point of Care Testing, and perform Quality Assurance/Quality Control.
• Facilitate referrals to other providers as prescribed.
• Secure authorizations from insurers for medications and procedures.
• Ensure adherence to infection control, safety, administrative, and clinical procedures.
• Utilize Electronic Health Record (APEX) for documentation within the Hospital Assistant scope of practice.

Communication:

• Maintain professionalism in all telephone communications adhering to Medical Center Telephone Standards.
• Uphold House Standards, creating a professional and helpful environment.
• Notify providers of patient delays, advocating for punctuality to maintain clinic schedules.
• Share information with health team members and address concerns professionally.
• Offer suggestions for operational improvements.
• Utilize conflict management skills to assist patients with issues and complaints.

Operations Maintenance:

• Maintain clean, well-stocked exam rooms, hubs, and labs, overseeing supplies and equipment.
• Review Lab logs, printing results for providers when requested.
• Obtain insurance authorizations and schedule complex procedures for patients.
• Coordinate meal/rest periods and maintain supply standards.
• Adhere to infection control procedures and Ambulatory Services policies for equipment sterilization.

Registration and Clerical Services:

• Collect and update accurate patient information, verify insurance, and collect co-pays.
• Prioritize timely patient registration and scheduling, adhering to practice flow and productivity standards.
• Maintain confidentiality of medical records, following HIPAA and UCSF policies.
• Triage calls, route messages, handle appointment scheduling, and assist in filing/scanning.

The hourly compensation range for this role is $31.90 – $39.82. An offer will take into consideration the experience of the final candidate, position requirements, AND the current salary level of individuals working at UCSF in a similar role.

For roles covered by a bargaining unit agreement, there will be specific rules about where a new hire would be placed on the range.
To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html