Medical Assistant

Medical Assistant

Clinic Team

Damien Center Values
Dignity-Collaboration-Accountability-Equity-Quality-Innovation

Founded in 1987, Damien Center is Indiana’s oldest and largest AIDS service organization (ASO) and serves more than 8000 individuals living with or at risk for HIV through a comprehensive, innovative approach to care and prevention. Our purpose is to be a trusted partner in providing services, education and advocacy for all people living with or at risk for HIV and any person seeking a safe and welcoming home for care. Our services include care coordination, clinical and pharmacy services, mental health, housing, and nutrition.

Position Summary:

The Medical Assistant is responsible for the overall tracking, management and timely care provisions for a variety of patients including those living with HIV, at-risk for HIV, living with Hepatitis C, those using substances, and members of the LGBTQ+ community. The CMA will work within Damien Cares which provides HIV care with a focus on primary care of those living with and at-risk for HIV. The position works closely with on-site medical providers to ensure patients are seen on a routine and scheduled basis dictated by their disease process and individual needs. This position may rotate between our eastside Cafe location at 38th and Post Road and our main location at 26 N. Arsenal Avenue.

Duties and Responsibilities:

This job description describes the general nature and level of work performed by employees assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities, and skills.

• Maintain a comprehensive log of all patients that includes appointment schedule and diagnostic testing schedule and maintain all digital client records and assist in transitioning hard copy records to digital format
• Assess patients as directed by Physician or Nurse Practitioner
• Prepare patients for provider visit, ensuring all required diagnostic testing is complete and results are available to provider upon visit (vitals, review medications, ensure lab results are available, review history…)
• Provide relevant patient education during clinic visits or as otherwise ordered
• Maintain statistical data as directed by Physician or Nurse Practitioner and develop all corresponding reports as requested
• Provide leadership in implementation and evaluation of infectious disease guidelines, professional standards and policies that impact patient care
• Participate in quality assurance and compliance activities
• Record patient information such as vital signs, weight and changes in medical history prior to each appointment
• Clean and prepare examination rooms prior to patient appointments
• Work in the front office taking care of tasks such as answering phone calls and greeting patients as they enter the facility
• Maintaining the medical inventory and placing orders for new materials as needed
• Ensure clinic is open, exam rooms are stocked and ready for patients in accordance with infectious disease protocol and OSHA guidelines.
• Ensure clinic area maintains infection control standards as designated by OSHA
• Maintain temperature logs for fridge
• Maintain log for emergency drug kit
• Maintain inventory ledger of injectable medications
• Write all lab orders
• Room all lab patients
• Ensure supplies are ready for providers, Ex: PrEP bags, PAP kits
• Prepare specimens for transport to laboratory
• Rx Refills (faxed and electronic)
• Ensure patients are aware of their lab results.
• STI reporting to IDOH
• Schedule and Treat all positive STI’s utilizing STD treatment guidelines provided by CDC.
• Close clinical area at the end of the day
• Other duties assigned by the providers
• Obtain Rx history as necessary
• Answer questions relating to/completing prior authorization of procedures, medications, and/or referrals.
• Contact patients and relate any necessary adjustments to medications
• Work with MCM/CCC to ensure patients have nutrition available
• Ensure billing coincides with inventory control of all vaccinations and injectable medications
• HEDIS chart audits
• All clinical procedures/vaccine administrations/suture removal/nebulizer tx/ear irrigation/dressing changes…
• Contact all patients that do not show up for labs or office visit including rescheduling, and notifying MCM/CC of NCNS patients unable to contact
• Complete any orders regarding referrals to specialist
• Complete any incoming fax requests
• Complete any incoming requests from patients
• Triage patient phone calls
• Collect all specimens (as needed venipuncture procedure)
• Maintain patient records according to HIPAA standards.
• Explain common medical procedures to patients including any required patient education
• Assist in basic examinations
• Complete billing as required for any visit relating to STI/injection/immunization
• Filling Out Insurance Forms
• Completing letters as necessary
• Perform venipuncture as necessary
• Continuity of care between departments
• Attend all meetings as directed
• Complete tasks as assigned by clinic director/clinic manager

Education and/or Experience
• Medical Assistant certification required within 9 months of employment. (financial assistance is available)
• Preferred experience with an EHR or EMR
• Possess a minimum experience of 1 year full-time experience within the last two years as a Medical Assistant in an Outpatient setting (preferred)
• Excellent assessment and communication skills
• Ability to function in a high stress environment while maintaining accuracy
• Computer proficiency
• Other than English language proficiency preferred

Work experience may substitute for education requirements on a case-by-case basis.

Knowledge, Skills, and Abilities:
Possess superior organizational and administrative skills. Excellent interpersonal and communication abilities. Excellent computer skills in a Microsoft Windows environment. Ability to work independently and achieve high standards of productivity, achieving deadlines and with superior product results. Strong calendaring, organizational, and document management skills required. Proactive approach to solving problems and communicating to leadership. Knowledge of office management systems, procedures, and office equipment required. Excellent time management skills and ability to prioritize work.

Qualifications
To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. The requirements listed are representative of the basic knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The individual in this role must display the highest level of integrity and confidentiality. The individual should have effective communication skills, attention to detail and organization, and flexibility and adaptability. The individual will also maintain knowledge of trends in their area of responsibility.

Physical Demands
The physical demands described here are general representations of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to sit, reach with hands and arms, talk, and hear. The employee frequently is required to use hands to touch and handle objects. The employee frequently stands or walks.
• The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Office setting, with sustained use of a computer.
• The noise level in the work environment is minimal to moderate.
• Maintains personal/professional competency and works to create an environment of courtesy, respect, enthusiasm, and a positive attitude in all interactions both internal and external to the organization.

• FLSA Status: Non-Exempt, Full-Time, Hourly
• Benefits: Complete Benefits Package Available
• Leader: Lead Nurse

Salary Range: $21.79-$23.97 based on experience

*An experienced Medical Assistant can expect a competitive hourly rate based on years of MA experience, duties, education and the market rate.

• Benefits:
• 150 hours of PTO in the first year followed by 195 hours per year moving forward.

• 12 paid holidays
• Medical coverage options include a PPO plan or a HDHP.
• Dental & Vision plans
• Health Saving Account or Flexible Spending Account
• Dependent Care Flexible Spending Account
• Employee Assistance Program
• 403b Retirement Account with 5% matching and 100% vesting after 90 days
• Life Insurance @ 2 times the annual salary
• Voluntary Life Insurance Plan including spouse and child coverage options
• Short- & Long-Term Disability Plans
• Premium Subscription to the CALM APP which assists with anxiety, stress & other mental health challenges
• Professional Development Opportunities
• Tuition Assistance
• Annual performance review that includes an annual performance-based salary increase

Protecting our team members, clients, volunteers, and community partners is an integral part of how we ensure our continued work with the clients we serve. As a condition of employment, Damien Center requires team members to be vaccinated against influenza and receive a tuberculosis skin test (or chest x-ray) annually, and to be vaccinated against COVID-19 (including all boosters), barring an approved religious or medical exemption.

Damien Center is an Equal Opportunity Employer

Damien Center provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, family status, ethnicity, national origin, age, disability, marital status, amnesty, status as a covered veteran, other legally protected status, or genetic (including family medical history) information.

Damien Center complies with applicable federal laws and with all state and local laws governing non-discrimination in employment in every location in which Damien Center has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Please apply at www.damien.org/job-opportunities