Medical Director

Position Title: Medical Director

Status: Full Time

Reports to: Healthcare Program Manager

Supervises: Doctors, Nurse Practitioner and Archives

Language Requirements: French, English and Haitian Creole

Start Date: March 4, 2024

Mission Statement: To improve the quality of life for the Haitian people, particularly women and children.

Brief Organizational Summary: Hope for Haiti is an innovative and creative international development organization that has been working in Haiti for 35 years. The organization partners with private donors to create community-based sustainable change through grassroots and strategic holistic approach. Hope for Haiti is an action-oriented and fast-paced organization that believes in partnership solutions to poverty alleviation. Our vision for Haiti: joyful children, healthy families, thriving communities, and the resources to make it so. Hope for Haiti has a distinguished and well-established Board of Directors that provides the organization with strong governance, oversight, and strategic direction. Building upon the organization’s proven track record of success, Hope for Haiti stays true to its mission and founding principles while offering a dynamic and supportive work environment. For more information about Hope for Haiti, please visit www.hopeforhaiti.com.

Role Purpose: The Medical Director (MD), who reports to the Healthcare Program Manager, will lead and inspire colleagues across the Healthcare Program with a shared vision that reflects the unique needs of patient care delivery. The MD coordinates teams in various types of healthcare facilities, including not limited to: primary care, pediatrics, gynecology, vaccination and women’s health. The MD primary duties include ensuring efficient operation of the facility, recruiting and managing providers and other staff, collaborating in healthcare personnel recruitment.

Major Responsibilities:

CLINICAL

1. Provide direct patient care, including preventive care, primary diagnosis and treatment
2. Serve as a preceptor to providers in training as needed
3. Maintains strict patient confidentiality
4. Maintains timely documentation in medical records in accordance with established clinic protocols
5. Participates in quality improvement activities
6. Establishing a good collaboration with the Referral program and act as medical expert while processing referral program files
7. Collaborating with the referral program coordinator for better analysis and better management of the referred patients

SUPERVISION

1. Provides supervision of medical staff including selecting, orienting, and training, coaching, mentoring, disciplining, and performing timely performance reviews
2. Responsible for directing all providers in the practice of quality care according to standards and benchmarks set by the organization, MSPP and funding agencies
3. Assists in the achievement of productivity standards and provides leadership within the health care team to achieve those standards
4. Approves all continuing medical education in accordance with established policies and/or contractual obligations
5. Oversees medical chart reviews/chart audits/quality audits
6. Develops and oversees (in conjunction with the Leadership Team) recruitment and retention program for clinical providers. Participates in the recruitment of qualified clinical staff including interviewing and recommendation for hire
7. Monitors and assists with the new-hire orientation process to ensure consistency in training among all clinical providers
8. Reviews re-credentialing of the clinic
9. Handles complaints involving staff under their supervision in coordination with the Leadership team
10. Act as the primary supervising physician for the Nurse Practitioner(s)
11. ISE working schedule is Monday to Friday from 8:00am to 4:00PM. Sometimes the closing hours may go beyond 4:00 pm. The Medical Director must always be on time to ensure a smooth running of the Hope for Haiti clinic.

ADMINISTRATIVE

1. In partnership with the Healthcare Program Manager and the Dental Director, develops and monitors appropriate standards of care, quality improvement indicators, patient care protocols
2. Serves as an active member of the Healthcare Leadership Team, attends administrative meetings as required
3. Represents ISE to other agencies, medical groups, institutions, and the community as necessary
4. Develops affiliations and networks to provide medical care for ISE patients.
5. Oversees the clinical component of the quality improvement program. In partnership with the Leadership Team, develops and implements Quality Improvement Plan and Key Performance indicators
6. Assures compliance with requirements set forth by MSPP and our healthcare grant. Performs due diligence in matters related to clinical practice in full compliance of MSPP, and other regulatory agencies.
7. Provides additional assistance within and outside of the clinical arena, as requested and/or as appropriate, to ensure the ongoing success of the organization

EDUCATION/EXPERIENCES

1. A medical degree from an accredited medical school
2. Valid and active medical license issued by MSPP
3. Medical Directors must have 10 years of experience in clinical medicine and at least five years of experience in hospital administration or in previous healthcare organizations
4. Experience working with the Ministère de la Santé Publique et de la Population (MSPP), preferably Département Sanitaire du Sud (DSS)

Skills

• Superior leadership and organizational skills and a strong ability to prioritize, with exceptional attention to details
• Demonstrated ability to provide leadership to staff and to build the trust and respect of patients, staff, colleagues, external contacts, and other Leadership team members
• Ability to manage the healthcare facility’s budget
• Ability to motivate staff; promote team building; assume leadership role within clinical setting
• Excellent management skills, demonstrated ability to effectively lead in changing environments, exercising initiative, judgment, problem solving and decision making.
• Ability to use computer (Microsoft Word, Microsoft excel), Google Tools, Internet and EMR system
• Strong written and verbal communication skills
• Impeccable presentation skills as a way of enhancing the success of the facility
• Interpersonal and conflict-resolution skills
• Ability to write and speak in French and Haitian Creole, and English (required)
• Excellent communicator who can empathize with patients
• Experience in Public Health
• Passion and enthusiasm for non-profit work
• Ability to work under pressure while maintaining a positive attitude and joyful demeanor
• Ability to work and establish good relationships with co-workers, partners, and non-partners

PERSONAL CHARACTERISTICS THAT ALIGN WITH CORE VALUES

Resiliency

• Ability to respond appropriately and sensitively to cultural differences as they arise among the organization’s service population
• Flexible, adaptable, patient and accepting of the fact that Hope for Haiti and its activities are constantly evolving in line with its resources and goals.
• Ability to adapt to and make level-headed decisions in stressful situations
• High energy and strong physical condition, including but not limited to the ability to hike distances over 5 kilometers and lift at least 30 lbs over the shoulders

Empower

• Ability to conduct and participate in staff meetings and strategic planning professionally and to represent Hope for Haiti’s mission to team members and colleagues
• Accountable
• Excellent organizational skills and ability to prioritize assigned tasks.
• Personal commitment to the mission and vision of Hope for Haiti and a desire to help the most vulnerable population
• Maintains the highest level of confidentiality with sensitive information

Collaboration

• Ability to effectively work with a team
• Ability to resolve interpersonal conflict while preserving a team-oriented outlook

Hope

• A shared belief that there is always a pathway to improvement despite the challenges that lie ahead.
• Positive outlook and ability to work through difficult situations knowing that it’s possible to achieve desired outcomes.

COMPENSATION & BENEFITS

This is a national, full-time position based in Les Cayes, Haiti. This position is NOT accompanied, and the organization provides no relocation, logistics, or housing packages. Compensation is based on Hope for Haiti’s Compensation Scale.