Medical Receptionist

Job title:

Medical Receptionist

Company

NHS

Job description

Our reception staff are the first point of contact with our patients and a play a crucial part in the smooth running of the surgery. The team at Magnolia House Surgery have a friendly and helpful approach and are hugely supportive of one another which is crucial in such a rapidly changing healthcare system. The reception role is diverse requiring a warm, efficient, compassionate and flexible approach.Main duties of the jobThe duties are many and varied. They include answering the telephone, working with patients face to face on reception, booking appointments, monitoring patient and clinical correspondence by email, scanning new letters, aiding with deductions and new patient administration and processing prescriptions.About usMagnolia House Surgery has an ever-developing team who all work well together and offer support. We are looking to recruit one or two new members to add to our friendly team.We are a practice of just over 9,200 patients and are rated Good by CQC. We are an expanding practice with strong links to both our federation and PCN. The team at Magnolia House Surgery have a friendly and helpful approach and are hugely supportive of one another which is crucial in such a rapidly changing healthcare system.Date posted11 March 2025Pay schemeOtherSalary£12.21 an hourContractPermanentWorking patternFull-time, Part-timeReference numberA4408-25-00012Job locationsMagnolia House15 Station RoadSunningdaleBerkshireSL5 0QJJob descriptionJob responsibilitiesDuties may vary under the direction of the HR Manager or Operations Manager depending on the workload and staffing levels. They will include the following:

• Opening and closing the surgery in accordance with provided checklists
• Assisting with patient queries in a polite and courteous manner, both over the phone and in person
• Booking appointments in accordance with practice appointment protocols, making use of a variety of enhanced access appointments
• Ensuring patients who need urgent appointments are seen
• Checking in patients who are unable to use the check-in machine
• Monitoring a shared inbox and actioning emails as necessary
• Actioning tasks set by the clinical and clerical team
• Monitoring online prescription requests and assigning them to the relevant doctors
• Requesting repeat prescriptions for those who are unable to use online services
• Checking the status of referrals using the e-Referral system
• Enabling patient access to online services
• Registration of new and temporary patients including data entry of relevant personal information
• Opening and sorting post as necessary. You will (very occasionally) be required to drop outgoing post at a post box
• Giving out the relevant specimen bottles to patients, as requested by the clinical team
• Receiving urine and blood samples and sending them off to the biochemistry lab
• Ensuring reception and the waiting area are neat and tidy at all times, particularly before leaving for the night/the weekend
• Providing cover duties for other members of the team in case of annual leave or sickness to ensure the smooth running of the surgery
• Attending reception meetings as required
• Supporting the deduction process of patient records
• Scanning all incoming letters for the WFO team
• Out of Area letters to patients

The post-holder will participate in any training program implemented by the practice as part of this employment. This will include the following:

• Mandatory eLearning
• Team-building training exercises
• Participation in an annual individual performance review or appraisal, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning, and performance
• Demonstrating skills and activities to others who are undertaking similar work

Job descriptionJob responsibilitiesDuties may vary under the direction of the HR Manager or Operations Manager depending on the workload and staffing levels. They will include the following:

• Opening and closing the surgery in accordance with provided checklists
• Assisting with patient queries in a polite and courteous manner, both over the phone and in person
• Booking appointments in accordance with practice appointment protocols, making use of a variety of enhanced access appointments
• Ensuring patients who need urgent appointments are seen
• Checking in patients who are unable to use the check-in machine
• Monitoring a shared inbox and actioning emails as necessary
• Actioning tasks set by the clinical and clerical team
• Monitoring online prescription requests and assigning them to the relevant doctors
• Requesting repeat prescriptions for those who are unable to use online services
• Checking the status of referrals using the e-Referral system
• Enabling patient access to online services
• Registration of new and temporary patients including data entry of relevant personal information
• Opening and sorting post as necessary. You will (very occasionally) be required to drop outgoing post at a post box
• Giving out the relevant specimen bottles to patients, as requested by the clinical team
• Receiving urine and blood samples and sending them off to the biochemistry lab
• Ensuring reception and the waiting area are neat and tidy at all times, particularly before leaving for the night/the weekend
• Providing cover duties for other members of the team in case of annual leave or sickness to ensure the smooth running of the surgery
• Attending reception meetings as required
• Supporting the deduction process of patient records
• Scanning all incoming letters for the WFO team
• Out of Area letters to patients

The post-holder will participate in any training program implemented by the practice as part of this employment. This will include the following:

• Mandatory eLearning
• Team-building training exercises
• Participation in an annual individual performance review or appraisal, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning, and performance
• Demonstrating skills and activities to others who are undertaking similar work

Person SpecificationQualificationsEssential

• Customer service experience Excellent communication skills (written and oral) Excellent IT skills/comprehensive computer literacy Clear and polite telephone manner Excellent time management and the ability to work to deadlines Problem-solving skills Interpersonal skills Sensitivity and empathy in distressing situations Ability to work under pressure/in stressful situations

Desirable

• Experience working in reception Experience working in general practice Experience working in a patient-facing role Knowledge of EMISweb Knowledge of Docman Commitment to ongoing professional development

ExperienceEssential

• Good standard of general education GCSE English grade C or above GCSE Maths grade C or above

Desirable

• Flexibility to work outside of core office hours Disclosure Barring Service (DBS) check Occupational health clearance

Person SpecificationQualificationsEssential

• Customer service experience Excellent communication skills (written and oral) Excellent IT skills/comprehensive computer literacy Clear and polite telephone manner Excellent time management and the ability to work to deadlines Problem-solving skills Interpersonal skills Sensitivity and empathy in distressing situations Ability to work under pressure/in stressful situations

Desirable

• Experience working in reception Experience working in general practice Experience working in a patient-facing role Knowledge of EMISweb Knowledge of Docman Commitment to ongoing professional development

ExperienceEssential

• Good standard of general education GCSE English grade C or above GCSE Maths grade C or above

Desirable

• Flexibility to work outside of core office hours Disclosure Barring Service (DBS) check Occupational health clearance

Expected salary

£12.21 per hour

Location

Sunningdale, Berkshire

Job date

Thu, 13 Mar 2025 01:00:32 GMT

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