Job description
- Part-time Fixed Term 15.7 hours PPCC Medical receptionist, Richmond
- $32.01 per hour, Not for Profit plus salary packaging benefits
- Career development opportunities, flexibility and wellbeing support
About Access Health and Community
With a 150-year history and caring at our centre, our mission at Access Health and Community (AccessHC) is to build healthier lives together. We have a dedicated and experienced team of over 400 employees and 200 volunteers operating across 18 locations. Our people are the centre of everything we do and contribute to improving the wellbeing of the community every day.
The Opportunity
We are seeking a customer service champion with exceptional customer service and interpersonal skills to offer a friendly and welcoming service to our customers who attend the Richmond PPCC. This role involves the flexibility to work the morning and afternoon /evening shifts on Monday 9.45- 16.00, Wednesday 17.45- Midnight and Thursday 9.45- 15.45.
Candidates must possess excellent organisational skills, great attention to detail and the ability to provide efficient administrative support to the team and provide customers with information about the services and activities offered by AccessHC.Our workplace culture is vibrant, and we offer opportunities for career progression, work life balance and flexible working.
The Richmond Priority Primary Care Centre (PPCC) aims to assist community members of all ages suffering from urgent, non-life-threatening injuries or illness to obtain fast, priority care. These services are expected to provide comprehensive care to patients and to avoid long wait times in public Emergency Departments. This service will be available to support St Vincent’s Public Hospital Emergency.
What you will be doing
Key Responsibilities
- Assist customers to connect with our services directly or by referring them to the appropriate team
- Provide administrative support to the team and maintain strict confidentiality
- Arrange and co-ordinate interpreting/translating services when required
- Book and rescheduling appointments for customers attending our premises in person
- Collect and processing payments and claims for services delivered
What you will bring
The skills and experience you will bring to this role as the successful candidate you will have:
- A passion to deliver an exceptional customer service engagement with all customers
- Engaging warm personality with the ability to quickly build rapport
- Emotional intelligence
- Organised with strong attention to detail Strong problem solving and negotiation skills
- Demonstrated ability to work independently and in a team environment
- Experience in using Microsoft Office Suite essential, and other relevant software applications desirable i.e., TRAKCare, Pracsoft, HICAPS, Medical Director Clinical or Titanium
- Customer Service training from hospitality and telecoms desirable
Access Health and Community Culture and Benefits
At AccessHC, we offer more than just a fulfilling career; we provide an environment where you can thrive in a culture of collaboration and support. Our team members share commitment and passion to make a positive impact and this ethos creates a range of benefits for our people from opportunities for personal and professional growth to a sense of purpose and belonging. Our culture promotes an environment of success and fulfilment.
Join us and experience a career where you truly make a difference.
The position encompasses an extensive range of benefits that are on offer:
- Supportive and valued based culture and engaged workforce
- Culture of trust and empowerment for people to grow and thrive
- Commitment to a work-life balance with flexible working conditions
- Focus on staff wellbeing and health- Employee Assistance Program (EAP)
- Commitment to ongoing professional development and career growth
- Paid parental leave and opportunity to purchase additional leave
- Annual leave Loading
- Generous salary packaging opportunities (up to $15,990 per annum + meals/entertainment expenses)
Read more about our culture and benefits: https://accesshc.org.au/culture-and-benefits
Apply Now
Submit your application including your resume and cover letter addressing the selection criteria.
Refer to the position description attached for the key selection criteria information.
Please email: Customer Service Manager, Corinna Lefevre. Email: [email protected] using the subject line: Medical Receptionist enquiry via EthicalJobs.
We will be reviewing applications as they are submitted and may appoint the role before the end of date of the advertisement.
Access Health and Community is a Child Safe Organisation that values inclusivity and diversity. We encourage applications form people with disabilities, those with mental health and/or AOD recovery experience, and those with diverse genders and sexualities.
At AccessHC, our vision for reconciliation is an Australia where Aboriginal and Torres Strait Islander peoples experience equitable health and social outcomes. Our Reflect Reconciliation Action Plan (RAP) will contribute to achieving reconciliation. We will seek an understanding of and acknowledging histories and injustices, support the active expression of culture, build strong, trusting relationships, and apply culturally appropriate practices within our work. We will work in partnership with Aboriginal and Torres Strait Islander peoples to create a welcoming and safe place for everyone at our services.
Access Health and Community acknowledges the Wurundjeri Woi-wurrung people, who are the Traditional Owners of the land on which we work. We pay our respects to Wurundjeri Elders past, present, and future, and extend that respect to other Aboriginal and Torres Strait Islander people. We acknowledge that sovereignty was never ceded.