Medical Receptionist

Job title:

Medical Receptionist

Company

NHS

Job description

We are looking for a Medical Receptionist to join our busy, friendly reception team.The ideal candidates will ideally have some reception experience and be capable of multi-tasking as you will be assisting patients both on the telephone and face to face. You will be the first point of contact for all patients.You will be motivated, hard-working, enthusiastic, professional at all times, friendly and flexible.Main duties of the jobYou will be expected to receive, assist and direct patients either in person or via phone in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.Ensure that enquiries from patients are efficiently handled.Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephoneAbout usWe are a large friendly teaching GP practice with over 14,000 patients and a team of enthusiastic, multi-disciplinary and friendly staff. We require a Medical Receptionist with initiative, drive, strong interpersonal, admin and IT skillsWorking hours for this role are between 7am -7pm Monday – FridayExperience is preferred, however full training will be provided for applicants with transferable skills.Please fully complete the application with as much information as possibleDetailsDate posted06 August 2025Pay schemeOtherSalaryDepending on experienceContractPermanentWorking patternFull-time, Part-time, Flexible workingReference numberA3079-25-0011Job locationsBramhall & Shaw Heath Medical Group235 Bramhall Lane SouthBramhallStockportCheshireSK7 3EPBramhall & Shaw Heath Medical GroupGilmore StreetStockportCheshireSK3 8DNJob descriptionJob responsibilitiesMain duties of the job

• Meet and greet patients and visitors to the practice.
• Answering incoming telephone calls, ensuring calls are documented (where required) and redirected accordingly.
• Book, amend and cancel patient appointment in line with practice appointments procedures ensuing optimum efficiency of the appointment system.
• Be available to work 4-5 days with varying shift patterns
• Deal with patient queries which may include liaising with other medical professionals.
• Ensure all tasks sent by GPs and admin staff are dealt on timely basis
• Ensure clinical rooms, reception and waiting areas are kept neat and tidy and equipped.
• Keep up to date with mandatory training.
• Always Work safely in accordance with GDPR Legislative requirements and Practice Policy and Procedures.
• Deal with home visit requests ensuring they are entered on computer with the patient records
• Using the practice online booking system -ACCURX. This will include but not limited to, booking in patients as advised by the Duty Doctor, assist in all queries related to the online triage, submitting requests on behalf of patients where necessary & completing triage requests in a timely manner.

Administration

• To assist with all practice based reception admin tasks as directed
• To have a thorough knowledge of all practice procedures.
• To work in accordance with practice policies/protocols and processes
• Any other tasks allocated by managers

Other Tasks

• Clear and stock rooms after surgeries
• Any other tasks allocated by managers
• Monitoring Accurx triage system
• Ensuring all daily tasks are up to date and complete

Job descriptionJob responsibilitiesMain duties of the job

• Meet and greet patients and visitors to the practice.
• Answering incoming telephone calls, ensuring calls are documented (where required) and redirected accordingly.
• Book, amend and cancel patient appointment in line with practice appointments procedures ensuing optimum efficiency of the appointment system.
• Be available to work 4-5 days with varying shift patterns
• Deal with patient queries which may include liaising with other medical professionals.
• Ensure all tasks sent by GPs and admin staff are dealt on timely basis
• Ensure clinical rooms, reception and waiting areas are kept neat and tidy and equipped.
• Keep up to date with mandatory training.
• Always Work safely in accordance with GDPR Legislative requirements and Practice Policy and Procedures.
• Deal with home visit requests ensuring they are entered on computer with the patient records
• Using the practice online booking system -ACCURX. This will include but not limited to, booking in patients as advised by the Duty Doctor, assist in all queries related to the online triage, submitting requests on behalf of patients where necessary & completing triage requests in a timely manner.

Administration

• To assist with all practice based reception admin tasks as directed
• To have a thorough knowledge of all practice procedures.
• To work in accordance with practice policies/protocols and processes
• Any other tasks allocated by managers

Other Tasks

• Clear and stock rooms after surgeries
• Any other tasks allocated by managers
• Monitoring Accurx triage system
• Ensuring all daily tasks are up to date and complete

Person SpecificationExperienceEssential

• Essential
• GCSE grade A to C in English and Maths or equivalent.
• Customer service and front reception experience
• Excellent IT skills
• Confident telephone manner
• Excellent written and verbal communication skills
• Flexibility to work additional hours
• Time management skills

Desirable

• Desirable
• Previous experience working in a GP practice

Person SpecificationExperienceEssential

• Essential
• GCSE grade A to C in English and Maths or equivalent.
• Customer service and front reception experience
• Excellent IT skills
• Confident telephone manner
• Excellent written and verbal communication skills
• Flexibility to work additional hours
• Time management skills

Desirable

• Desirable
• Previous experience working in a GP practice

Expected salary

Location

Stockport, Greater Manchester

Job date

Fri, 08 Aug 2025 00:52:29 GMT

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