NHS
Job title:
Medical Receptionist
Company
NHS
Job description
Working in a busy Practice puts a Medical Receptionist in a special position of trust and responsibility. You must provide a friendly, efficient and professional front-line service to patients, visitors and the primary health care team both in person and by telephone. As the main contact for the Practice, the professional image and impression you project and the environment you maintain is essential to providing a positive experience with the Surgery.A Medical Receptionist must have an excellent telephone manner, customer care, be organised and able to work under pressure during busy and difficult times. It is important to be able to help patients access appropriate services and to manage various patient needs – no two days are the same. Once fully trained, there may be some lone working during less busy times.The Practice utilises a variety of computer packages in the day-to-day running of the Practice and, whilst full training is provided, all members of staff are required to use these to support efficient systems and communication.Main duties of the jobRecieve, assist and direct patients in accessing the appropriate service or healthcare professional within Practice protocols.Ensure all communications are dealt with effectively and efficiently to include online consultations, telephone calls, text messages, letters, prescription requests etc.Effectively utilise the Practice computer system including EMIS, Electronic Prescribing Service and emails.Deal with all general enquiries, explain procedures and make new and follow-up appointments in a polite and helpful manner.Using Practice guidance and excellent communication skills ensure that patients access members of the clinical team within appropriate time frames. Ensure that the necessary information is received and recorded to provide safe patient care.Action prescription requests according to the Practice protocol.Advise patients on private services available at the Practice and the relevant charges. Collect private fees, issue receipts and record as required.Tidy and maintain the reception, waiting room, public areas and consulting rooms to provide a professional image and environment.Open and close up premises at the start and end of the day.Provide information to patients on the Practice Complaints procedure.Undertake any other additional administrative duties appropriate.About usThe Lodge Surgery is located between 3 sites based in St Albans and Redbourn. It is a busy practice with approximately 20,000 patients. We are very friendly and efficient practice with patient care as the main focus.Date posted25 September 2024Pay schemeOtherSalary£11.50 an hourContractPermanentWorking patternFull-time, Part-timeReference numberA2516-24-0007Job locationsNormandy RoadSt. AlbansAL3 5NP1 Hawkes DriveRedbournSt. AlbansHertfordshireAL3 7BLHighfield Surgery61 Russet DriveSt. AlbansHertfordshireAL4 0AYJob descriptionJob responsibilitiesReceive, assist and direct patients in accessing the appropriate service or healthcare professional within Practice protocols.Ensure all communications are dealt with effectively and efficiently to include telephone calls, text messages, letters, prescription requests, faxes and any other means of communication.Effectively utilise the Practice computer system including EMIS, Electronic Prescribing Service, electronic mail and intranet to support patient care and communication.Deal with all general enquiries, explain procedures and make new and follow-up appointments in a polite and helpful manner.Using Practice guidance and excellent communication skills ensure that patients access members of the clinical team within appropriate time frames organising appointments, telephone messages, home visits and any other means of communication. Ensure that the necessary information is received and recorded to provide safe patient care.When necessary, contact patients via telephone, letters, text messages or other appropriate means.Provide guidance on Practice services to new patients and those seeking temporary medical cover, and ensure procedures for looking after people from overseas are followed.Action prescription requests according to the Practice protocol.Advise patients on private services available at the Practice and the relevant charges. Collect private fees, issue receipts and record as required.Respond to patient notes, ensuring correspondence, reports and results are dealt with appropriately.Tidy and maintain the reception, waiting room, public areas and consulting rooms to provide a professional image and environment.Open up premises at the start of the day when first to arrive, de-activate alarm, immediately check access to computer and make all necessary preparations to receive patients such as unlocking rooms, turning on waiting room equipment and computers, opening blinds, etc.When last to leave at the end of the day, ensure that the building is totally secured, internal doors are locked, lights are off and the alarm activated.On rare occasions, clean spillages working within Practice health and safety guidance.Provide information to patients on the Practice Complaints Procedure when necessary and, if party to a complaint, assist in the investigation process carried out by the Practice Manager.Provide training for other members of staff, medical students and any other visitors as appropriate to the post.Undertake any other additional administrative duties appropriate to the post as requested by the Partners, the Practice Manager or the Deputy Practice Manager. Job descriptionJob responsibilitiesReceive, assist and direct patients in accessing the appropriate service or healthcare professional within Practice protocols.Ensure all communications are dealt with effectively and efficiently to include telephone calls, text messages, letters, prescription requests, faxes and any other means of communication.Effectively utilise the Practice computer system including EMIS, Electronic Prescribing Service, electronic mail and intranet to support patient care and communication.Deal with all general enquiries, explain procedures and make new and follow-up appointments in a polite and helpful manner.Using Practice guidance and excellent communication skills ensure that patients access members of the clinical team within appropriate time frames organising appointments, telephone messages, home visits and any other means of communication. Ensure that the necessary information is received and recorded to provide safe patient care.When necessary, contact patients via telephone, letters, text messages or other appropriate means.Provide guidance on Practice services to new patients and those seeking temporary medical cover, and ensure procedures for looking after people from overseas are followed.Action prescription requests according to the Practice protocol.Advise patients on private services available at the Practice and the relevant charges. Collect private fees, issue receipts and record as required.Respond to patient notes, ensuring correspondence, reports and results are dealt with appropriately.Tidy and maintain the reception, waiting room, public areas and consulting rooms to provide a professional image and environment.Open up premises at the start of the day when first to arrive, de-activate alarm, immediately check access to computer and make all necessary preparations to receive patients such as unlocking rooms, turning on waiting room equipment and computers, opening blinds, etc.When last to leave at the end of the day, ensure that the building is totally secured, internal doors are locked, lights are off and the alarm activated.On rare occasions, clean spillages working within Practice health and safety guidance.Provide information to patients on the Practice Complaints Procedure when necessary and, if party to a complaint, assist in the investigation process carried out by the Practice Manager.Provide training for other members of staff, medical students and any other visitors as appropriate to the post.Undertake any other additional administrative duties appropriate to the post as requested by the Partners, the Practice Manager or the Deputy Practice Manager.Person SpecificationQualificationsEssential
- Good secondary education
- Dealing with the public.
- Uses computer, either personally or professionally.
- Excellent communication skills
- Good handwriting
- Good English language
- Good telephone manner
- Computer literate – email, internet and Microsoft Word
Desirable
- Medical Receptionist training
- Customer Care training
Person SpecificationQualificationsEssential
- Good secondary education
- Dealing with the public.
- Uses computer, either personally or professionally.
- Excellent communication skills
- Good handwriting
- Good English language
- Good telephone manner
- Computer literate – email, internet and Microsoft Word
Desirable
- Medical Receptionist training
- Customer Care training
Expected salary
£11.5 per hour
Location
St Albans
Job date
Fri, 27 Sep 2024 06:44:05 GMT
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