Job description
POSITION DESCRIPTION
Position Location NT, TAS, NSW or VIC
Employment Status: Full time Ongoing, subject to 6 months’ probation
Classification & Salary:
- MSC Organiser 1.1, $87,006 full time per annum + 15.4% superannuation.
- Darwin Remote Localities Allowance of $7,118.14 per annum is also payable on a fortnightly basis for NT region only.
CONDITIONS OF EMPLOYMENT
- flexible work practices and access to accrued days off
- best practice leave provisions including paid primary carer leave (26 weeks) and supporting partner leave (six weeks); and paid family violence leave (20 days pro rata per annum, non-cumulative)
- employer super contributions on paid or unpaid parental leave for a period equal to a maximum of 52 weeks
- a comprehensive Employee Assistance Program
- a strong commitment to training and development
- health and wellbeing initiatives
- salary sacrificing.
Position reports to: Director of MSC & Team Leader
Positions reporting to this position are: Nil
COMMUNITY AND PUBLIC SECTOR UNION (CPSU) – PSU GROUP
The CPSU (PSU Group) is one of Australia’s most active and innovative trade unions. CPSU members work in the Australian Public Service, the ACT and NT governments, and a number of community and private sector areas.
Our Purpose
CPSU members work together to secure better working lives for all. We work collectively to ensure workers are safe at work, have fair rights, pay and conditions, and a voice at work. We act with integrity and stand in solidarity where workers or workers’ rights are attacked. We know strong union workplaces deliver better public services. As part of the broader labour movement, all that we do supports progressive social change and environmental justice.
Our focus
To do this, we work together to:
1. Build power and be a bigger, stronger union that is led from the workplace
- Engage with non-members, particularly workers who don’t have a relationship with us
- Engage existing members, build commitment and activism
- Support and empower delegates and workplace leaders.
2. Achieve results for members and workers in our industries
- Campaign with delegates and members to address issues affecting our workplaces
- Work with delegates and members to advocate for and address issues affecting our industries
- Work with delegates and members to advocate for and address policy and political issues affecting members’ lives.
As an employer we offer family friendly conditions and leave entitlements, 15.4% superannuation, and access to health and wellbeing initiatives. Our friendly staff are passionate about the work they do and committed to union values, helping others, and making a positive contribution to society.
Working with the CPSU means you will work side by side with other union members to make our workplaces and communities fairer.
OVERVIEW OF POSITION
The primary function of this role is to engage with union members and non-members to further industrial campaigns, achieve outcomes and grow and retain union membership.
MSC Outbound Organisers also provide information, support and advice to members on issues that affect their working lives. The MSC Outbound Organiser operates in a very dynamic, complex and constantly changing environment requiring flexibility and openness to new ideas and approaches.
The MSC Outbound Organiser is an entry-level position with potential career development to a workplace organising role. A comprehensive training program is provided.
About the role
As an MSC Organiser, you will primarily be responsible for:
- Calling members and non-members
- Conducting persuasive conversations about industrial and workplace campaigns, joining the union or retaining membership
- Provide initial advice and direct members to further information or assistance
- Identifying active members in a workplace
- Updating or adjusting member details on internal databases
- Recording outcomes and reporting to other teams within the union
The position will report to the Director of the MSC and the Team Leader and will be focused on meeting key union objectives of:
- helping members achieve fairness at work, job security, and the best possible pay and decent conditions
- being a union that most employees want to join
- promoting our members’ issues in the public and political arena
Is this you?
- A passion for social justice and community campaigning or experience with progressive organisations or social justice causes.
- An ability and confidence to inspire, engage, develop and lead people to take action through positive conversations.
- A high level of interpersonal and communication skills
- An understanding that your work will always focus on growing union membership and membership retention.
- A strong eagerness to work with people from diverse backgrounds to make a difference.
The CPSU will provide support and development to the successful applicant.
SELECTION CRITERIA
REQUIRED SKILLS, KNOWLEDGE & ABILITY
Essential
- A commitment to union values and principles, helping others and making a contribution to society
- Committed to high service standards
- Demonstrated high-level communication skills
- Confident and enjoys speaking with people over the phone
- Capable of dealing with peak periods during industrial campaigns
- Ability to work as part of a team and independently
- Excellent record-keeping and organizational skills
- Demonstrated ability to use commercial software packages, particularly Microsoft Word, Excel, and Outlook
- Experience working with a member relationship database, or similar database
Desirable
- Experience as a union activist or delegate
- Involvement in union, community, student, environment or other campaigns/collective activities
- Previous experience processing payments and membership records over the phone
- Experience in outbound calling ,survey data collection or persuasive conversations
- Answering industrial inquiries and advising delegates and members
- Managing individual industrial cases such as Workers Compensation
How to Apply
You must complete the on-line Employment Application Questionnaire and address the Selection Criteria to be considered for this position. Please click on Apply Now to access the Employment Application Questionnaire.
A position description is attached.
The CPSU is an equal opportunity employer and actively encourages women, Aboriginal and Torres Strait Islanders, and people from culturally and linguistically diverse backgrounds to apply for position. Selection is merit based. Part time employment opportunities may be considered where suitable.