Members Relationship Officer

The European Cyber Security Organisation (ECSO) offers a challenging and exciting full-time position with real development opportunities to help carry out its activities.

About ECSO

The European Cyber Security Organisation (ECSO) is a not-for-profit organisation established in 2016. ECSO unites over 300 European cybersecurity stakeholders, including large companies, SMEs and startups, research centres, universities, end-users, operators, associations, national and regional administrations. ECSO works with its Members and Partners to develop a competitive European cybersecurity ecosystem that provides trusted cybersecurity solutions and advances Europe’s cybersecurity posture and technological independence. ECSO also leads the European project ECCO, intended to support activities needed to develop, promote, coordinate and organise the European-level Cybersecurity Competence Community. More information: https://ecs-org.eu

The Members Relationship Officer is responsible for building and maintaining strong relationships with ECSO’s Members and link with new members, ensuring their satisfaction and engagement with the association’s activities. The ideal candidate will have a proven track record of success in building and managing relationships.

Essential duties and responsibilities:

• Improve and implement a comprehensive members’ relationship strategy to enhance Members’ engagement and satisfaction.
• Identify and prioritise Members’ needs and expectations to ensure that ECSO’s activities and services meet their requirements.
• Establish and maintain strong relationships with representatives of the Members organisations.
• Provide proactive and responsive support to Members, addressing their inquiries, concerns, and requests.
• Oversee the execution of Members’ onboarding and exit processes.
• Maintain tools used for Members relationship management (including data bases).
• Coordinate internal processes related to the Members’ management.
• Track and analyse Members’ engagement metrics to identify areas for improvement and optimise Members’ relationships.
• Drive the expansion of ECSO’s membership base (searching for new members), diligently following the agreed-upon strategic direction.
• Support execution of the events, communication and marketing campaigns oriented at the Members.
• Help to achieve the financial goals of the organisation.

Requirements:

• Experience in membership development, stakeholders’ relationship management, or a related field.
• Excellent communication, interpersonal, and presentation skills.
• Strong organisational and time management skills.
• Proactiveness.
• Proficiency in Microsoft Office Suite and quick adaptation to the CRM suite.
• Understanding of the cybersecurity ecosystem is a big plus.
• Ability to work independently and as part of a team.
• Fluent in English (a second European language is a plus).

What we offer

ECSO offers a challenging and interesting full-time position with real development opportunities.

• Full-time position.
• 12 months CDD renewable.
• Gross salary in line with similar positions in Brussels, also depending on your experience and background.
• Extra-legal benefits: meal allowance, monthly lumpsum coverage of certain costs, hospitalisation/health insurance.
• A unique opportunity to collaborate and interact with an international community of cybersecurity experts, contribute to international cybersecurity projects as well as observe first-hand evolving trends in the European cybersecurity industry.

Please send your CV and Cover Letter to: emilie.jonckheere@ecs-org.eu; luigi.rebuffi@ecs-org.eu and joanna.swiatkowska@ecs-org.eu.

Deadline to submit your application: 31st January 2024 at noon.

Starting Date: Preferably March 2024 or earlier.

Location: Brussels.

Only shortlisted candidates will be contacted.

In accordance with the GDPR, ECSO ensures that your data will be processed exclusively for the purposes of completing this recruitment process. By applying, you consent to the processing and storage of your data. Your data will be made available to the Secretary-General as well as the administrative personnel responsible for the recruitment process. You can withdraw your application and the right to process the data that you have provided to us at any time by sending an e-mail to secretariat@ecs-org.eu

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