Membership Director

Summary:

NHPR is seeking a Membership Director to provide thoughtful and
strategic leadership to our membership fundraising program, which
includes direct mail, on-air and digital fundraising, and the
sustainer program. The Director’s goals will be focused on
achieving significant membership growth by leveraging traditional
direct and digital marketing techniques. The Membership Director
provides detailed data analysis for effective decision making and
employs best practice tools and techniques to convert the audience
to donors and drive member engagement and retention. We are looking
for a creative and collaborative leader with a strong commitment to
public media, reporting to the Vice President of Development. This
is a full-time, hybrid flexible role (onsite 2-3 days per week,
with a daily onsite requirement during our fund drives which occur
on alternating months throughout the year in our Concord, NH
offices).

Key Responsibilities:

• Achieve revenue and member growth targets by maximizing
  effectiveness and efficiency of on-air fund drives, digital
  fundraising campaigns, direct mail, telemarketing, and new
  programs
• Work with the Vice President of Development and staff to
  develop annual membership strategies and budgets, a major driver of
  our annual revenue goals
• Analyze and evaluate program performance and benchmark trends
  to achieve strategic fundraising objectives
• Lead the implementation of the annual membership operating plan
  and achieve annual goals in revenue, member acquisition and
  retention, sustainer growth and conversion
• Work closely with the Fundraising Systems Manager to ensure
  that NHPR carries out membership program initiatives and provides
  excellent customer service
• Enhance existing programs and mine database for membership
  growth opportunities
• Collaborate with the Audience team, including digital and
  programming, as well as Finance, Podcast, and Newsroom staff to
  cultivate growth of individual giving from both traditional and new
  audiences
• Work collaboratively with Audience Team to ensure effective
  culturally inclusive messaging on multiple communication platforms,
  including on-air, print, and digital media
• Develop, monitor, and report on annual revenue and expense
  budget
• Manage consultant and vendor contracts to meet service and
  performance objectives
• Supervise Senior Membership Associate and Digital Membership
  Associate
• Ensure the highest ethical and administrative standards are
  applied to fundraising and fiscal management
• Other duties as assigned

Preferred Experience: 

We are looking for someone with…

• Bachelor’s degree or equivalent work experience
• Five to eight years of progressive membership fundraising
  experience within a complex, multi-channel fundraising
  organization
• Ability to work effectively independently and collaboratively
  within a diverse team 
• At least two years of supervisory experience managing a diverse
  team
• Proven history of strategic data analysis and achieving revenue
  targets 
• Demonstrated success with digital fundraising strategies
• Outstanding verbal and written communication skills
• Budget or fiscal management experience
• Exceptional administrative and organizational skills
• Strong work ethic and ability to meet deadlines
• Strong Excel skills and proficiency with donor databases and
  software; experience using Raiser’s Edge and Luminate Online
  preferred

…but we know there are great candidates who may not have all
these qualities or who have important skills we may not have
outlined above. If this is you, do not hesitate to apply and tell
us about yourself.

Compensation & Benefits:

This is a full-time exempt position and the salary range for
this role is $80-93K annually.

NHPR offers a generous benefits package that includes health and
dental insurance; company-paid short- and long-term disability;
flexible spending accounts; 403(b) savings plan with a company
match and a free on-site fitness center. Employees are entitled to
three weeks of vacation time, twelve paid holidays, two personal
days, and paid sick and parental leave.

Things to Know About Us:

NHPR is the state’s foremost news organization, focused on
producing accountability journalism and engaging deeply with the
diverse communities and people of the Granite State. For 40 years,
NHPR has produced incisive local news on the radio and
emerging audio platforms, complementing the national and
global reporting of our partners at NPR. We make nationally
prominent podcasts – including Bear Brook, Outside/In, Civics
101 and Document – and have a fast-growing footprint
in digital and social media. We have over 23,000 member households,
over 60% of which are sustaining members.

 NHPR is the winner of multiple National Edward R. Murrow
Awards for overall excellence from 2015, 2017, and 2018, in
addition to News Documentary and Investigative Reporting awards in
2023. In our leaders – and across the organization – we seek people
who are approachable, collaborative, empathetic, optimistic, and
solution-minded. Together, we are building a culture based on
earned trust, transparency, equity, and inclusion. We hold
ourselves accountable to our goals and our values. We have
publicly stated our commitment to enhance the diversity of our
staff and our journalism. NHPR is intent on being public radio for
all of New Hampshire, by expanding our audience, advancing our
mission and vision, and deepening our engagement with diverse
people and communities across the state and beyond our borders.
Learn more about
NHPR.

To Apply:

Please apply on the job opportunities page of our website,
NHPR.org, or through this link:  https://nhpr.applicantpro.com/jobs

• Include a Resume and Cover Letter

NHPR is proud to be an Equal Employment Opportunity employer
committed to a diverse and dynamic workplace. We do not
discriminate based upon race, religion, color, national origin,
gender (including pregnancy, childbirth, or related medical
conditions), sexual orientation, gender identity, gender
expression, age, status as a protected veteran, status as an
individual with a disability, or other applicable legally protected
characteristics.

NHPR encourages people from historically underrepresented
backgrounds to apply, including Black, Indigenous, People of Color
(BIPOC); those who are first in their family to attend college;
adults without a traditional college degree; LGBTQIA+ community
members, people from low-income backgrounds and those with
intersectional abilities and identities.