Membership Services Specialist – Minnesota

Application Deadline: February 29, or sooner if filled.

Anticipated Start Date:  March 11, 2023

Location:   Hybrid – Twin Cities, MN (combination of office and remote)

Overview:  The Membership Services Specialist position will provide a critical support role for the organization’s membership, customer service and chapter relations efforts. It will focus primarily on inbound and outbound service to various stakeholders, along with supporting a variety of administrative and operational functions of the membership services team. It will focus on strengthening relationships, supporting programs and providing excellent customer support to our more than 400,000 members, supporters and partners.

Primary Responsibilities:

• Serve as the primary point of contact for all inbound customer service from members, supporters, partners, chapter volunteers and field team members.
• Listen, comprehend, document, investigate, problem solve, verify, resolve, and respond to calls, emails, letters, and inquiries related to a variety of customer support related issues.
• Coordinate subscription management services for our auto pay membership program and annual giving programs, including plan administration and internal reporting.
• Provide processing support related corporate partner programs and events, as well as assist with outbound report generation and internal coordination with various team members, as appropriate.
• Work cross-functionally with Pheasants Forever and Quail Forever’s team members to successfully administer and support membership, annual giving and major gift fundraising strategies.
• Develop and maintain strong relationships with volunteers, supporters, members, partners, and team members to facilitate a positive experience and exemplary customer service.
• Support the processing and administration of membership and annual giving campaigns, as needed, through our MS Dynamics 365 solution.
• Assist Membership Services Leadership with various tasks and projects to help ensure data integrity and system accuracy.
• Other membership and donor service duties and projects as assigned.

Requested Knowledge, Skills and Abilities:

• Associate or Bachelor’s degree or 5+ years of related professional experience.
• 1-3 years of prior experience in a customer or client service position.
• 1-3 years of experience working in Microsoft Dynamics 365, Salesforce, or another Customer Relationship Management (CRM) system preferred.
• Excellent verbal and written communication skills.
• Ability to work independently as well as in a dynamic team environment.
• Strong organizational skills and attention to detail.
• Ability to provide exemplary customer service to members, supporters, partners and team members within the organization.
• Promotes equitable, positive, and respectful work environment among team members and external stakeholders.
• Ability to make decisions, multi-task, prioritize, and problem solve with resolution skills, close attention to detail as well has a high level of accuracy.
• Creative vision and strategic thinking skills.
• Proficiency with the Microsoft Office suite.
• Industry knowledge and experience is preferred but not required.

Salary:  Commensurate with qualifications and experience + benefits including 401k match and Student Loan Allowance option. Starting salary range:  $42,000-$46,000.