Mentor

• Permanent Full-time Role in Berserker, Rockhampton
• Increase Your Take-Home Pay with Salary Packaging
• Join a Collaborative and Dynamic Team

About Us

Community Solutions Group makes a difference in people’s lives – supporting them to achieve their goals and working with them on their pathway to possibilities. We deliver a broad range of services focused on the employment, education, wellbeing and independence of individuals, families and communities across Queensland, Victoria and New South Wales.

Community Solutions Group are part of Endeavour Foundation, one of Australia’s largest employers of people living with disability where being inclusive and diverse is not just an aspiration, it is who we are! Fostering a diverse and inclusive culture is at the heart of everything we do and getting it right goes hand in hand with living our organisational values and our purpose of making possibilities a reality.

About The Role

We have an exciting opportunity for a Mentor within our Workforce Australia (WFA) team. This position is dedicated to providing ongoing support to customers within the employment services program, ensuring they achieve sustainable employment and positive outcomes. This role involves shaping the future for customers by developing and implementing effective plans to prepare them for employment.

A successful applicant must have a strong understanding of person-centred case management principles, including barrier management, and a clear vision of what it means for customers to be job-ready.

As a Mentor, will create future employment opportunities by identifying areas for development, providing up-skilling, and training, and offering wellbeing and mental health support. Additionally, they will refer customers to appropriate community-based support networks.

Duties Include:

• Establish effective relationships with customers, providing clear career guidance for sustainable employment.
• Motivate and engage customers through various stages of their employment action plan.
• Provide mentoring to achieve sustainable employment outcomes.
• Identify customer goals and obstacles to create work/life action plans.
• Ensure accurate record-keeping in ESS and Job Ready for compliance.
• Ensure service delivery meets contractual and organisational policies.
• Support team financial performance through effective management of expenditures.
• Stay informed on role obligations and update knowledge on changing guidelines.

About You

• Ability to build rapport quickly.
• Thrive in a target-based, fast-paced environment, working autonomously.
• Maintain resilience and a positive attitude in various situations.
• Work collaboratively in a team and independently.
• Committed to quality assurance and continual improvement.
• Excellent oral and written communication skills, adaptable to the audience.
• Good time management skills, managing priorities and meeting deadlines.
• Experience in achieving KPIs and deadlines.

Benefits and Perks

• Package up to $15,900 of your annual salary tax free, and additional $2,650 for meal and entertainment expenses.
• Use your pre-tax income to purchase a new or used car, saving on both the purchase price and running costs.
• Discounts on Corporate Private Health Insurance, select Kia vehicles and discounted kitchen appliances.
• Supportive Induction and Learning Opportunities
• Employee Assistance Program.
• Reward and Recognition Program.

Intrigued? We’d love to hear from you. Please click “Apply Now” to submit your application and join #TeamPossible today!

Community Solutions encourages applications from people of all ages, nationalities, abilities, and cultures. This includes Aboriginal and Torres Strait Islander peoples, CALD (Culturally and Linguistically Diverse), the LGBTQI+ community, and people with disability. We value inclusivity and are committed to adjusting our recruitment process to ensure accessibility and support of an applicant’s needs.