Monitoring Specialist

POSITION SUMMARY:

HIAS seeks a Monitoring Specialist to coordinate monitoring activities in the Reception & Placement (R&P) program, in close collaboration with the Program Manager, Initial Resettlement and the Director, Pre-Arrival & Initial Resettlement. The Monitoring Specialist will also be responsible for assisting with logistics of combined monitoring activities for all resettlement and integration programs.

As stipulated in Cooperative Agreements with the State Department’s Bureau of Population, Refugees & Migration (PRM), HIAS must monitor the activities of its 29 resettlement affiliates across the country to ensure that services are provided in compliance with the requirements of each grant. The R&P program coordinates monitoring activities with other integration programming, such as the Preferred Communities and Matching Grant programs.

ESSENTIAL FUNCTIONS:

• Leads planning of yearly monitoring schedule with Resettlement & Integration staff.
• Coordinates affiliate monitoring site visit logistics with assigned program monitors, including visit preparation, case selection, file upload, affiliate communication, documentation of trends, report writing and follow-up on findings.
• Performs monitoring activities for on-site or remote monitoring, including home visits and file review, stakeholder interviews and program assessments, as needed.
• Coordinates desk monitoring of affiliates as needed, for example in response to monitoring.
• Manages the tracking of findings and corrective actions from PRM and HIAS monitoring visits to ensure relevant and appropriate follow-up to recommendations are addressed in the required timeframe.
• Updates Monitoring Reports and tools as needed; works with Data Analyst to maintain and update monitoring spreadsheets as new guidance is received from PRM.
• Performs other duties as assigned.

QUALIFICATIONS & REQUIREMENTS:

• Undergraduate degree required.
• 3-5 years of relevant work experience.
• Knowledge of U.S. Reception & Placement Program required.
• Previous work experience at a national resettlement agency or resettlement affiliate required.
• Knowledge of Microsoft 365 platform, including SharePoint and MS Teams, preferred; proficiency in Microsoft Excel, PowerPoint and Word is essential.
• Well-organized and detail-oriented, with the ability to recognize key findings in affiliate files a must; ability to work under pressure and meet deadlines.
• Excellent verbal and written communication skills, including producing comprehensive written reports after each monitoring visit.
• Excellent interpersonal skills to maintain key relationships with program staff at HIAS affiliates and other national voluntary agencies.
• Self-starter able to manage and carry out varied functions of multi-faceted program.
• Travel, to include travel to insecure operating environments, may be required.

HIRING PROCESS:

We are committed to a fair and respectful hiring process, and we do our absolute best to respond to every applicant. We prioritize communication and transparency with all candidates, even those who are not moving forward. Here’s a snapshot of our hiring process:

Step 1: Submit your application!

Step 2: Phone screen with a HIAS recruiter.

Step 3: Video interview with the hiring manager.

Step 4: Video interview with a panel of HIAS employees.

Step 5: Online reference check with SkillSurvey.

Step 6: Offer and background check with Shield Screening or HireRight.

Step 7: Start your professional journey with HIAS!

Note: Some of our hiring processes may vary, and not all candidates will advance to each step.

ABOUT US:

Over one hundred years ago, the Jewish community founded HIAS (originally the Hebrew Immigrant Aid Society) in New York City, the immigrant gateway to America. Supporting Jews fleeing persecution and poverty in Eastern Europe, our founders were guided by the traditions, texts and history of the Jewish people—a history of oppression, displacement and diaspora. HIAS has since helped generations of Jews facing violence because of who they were, and HIAS remains committed to helping Jewish refugees anywhere in the world. Today, our clients at HIAS come from diverse faiths, ethnicities and backgrounds, as do our staff. We bring our experience, history and values to our work across five continents, ensuring that refugees today receive the vital services and opportunities they need to thrive.

HIAS is a learning community, committed to diversity and inclusion. We do our work with integrity, accountability, transparency and a commitment to the highest ethical standards. We seek employees from diverse backgrounds and life experiences to join our teams located in the United States and across the globe. People who identify as BIPOC, people with disabilities, people from the LGBTQ+ community and people with lived experiences of forced displacement or immigration are all encouraged to apply. We are committed to building a diverse workforce that reflects our vision, mission and values.

VISION:

HIAS stands for a world in which refugees find welcome, safety and opportunity.

MISSION:

Drawing on our Jewish values and history, HIAS provides vital services to refugees and asylum seekers around the world and advocates for their fundamental rights so they can rebuild their lives.

VALUES:

Welcome • Acogimiento • Hospitalité • Hachnasat Orchim

We Welcome the Stranger

Justice • Justicia • Justice • Tzedek

We Pursue Justice

Empathy • Empatía • Empathie • Chesed

We Approach our Clients with Empathy

Partnership • Compañerismo • Coopération • Chevruta

We Believe in Changing the World through Partnership

Courage • Coraje • Courage • Ometz

We Act with Courage to Build a Better World

Resilience • Resiliencia • Résilience • Ruach

We Adapt and Thrive, Continuously Demonstrating our Resilience

DIVERSITY:

HIAS is committed to a diverse and inclusive workplace. As an equal opportunity employer, all qualified applicants will be considered for employment without regard to race, color, national origin, ethnic background, ancestry, citizenship status, religious creed, age, sex, gender, sexual orientation, physical disability, mental disability, medical condition, genetic information, marital status, registered domestic partner or civil union status, familial status, pregnancy, childbirth, military status, protected veteran status, political orientation or other legally protected status.

SAFEGUARDING:

HIAS is committed to the protection of children, vulnerable adults and any other person from any harm caused directly or indirectly due to their coming into contact with HIAS. We will not tolerate sexual exploitation, abuse or any form of child abuse or neglect by our staff or associated personnel. Any candidate offered a job with HIAS will be expected to sign and adhere to HIAS’ Code of Conduct and Safeguarding policies. All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records. HIAS also participates in the Inter-Agency Misconduct Disclosure Scheme. In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. Likewise, HIAS will share this information when other organizations inquire about current and former HIAS staff as part of their recruitment process. By submitting an application, the job applicant confirms their understanding of these recruitment procedures.