Museum Shop Manager

Job Category
M&P – AAPS

Job Profile
AAPS Salaried – Business Operations, Level B

Job Title
Museum Shop Manager

Department
Business Operations and Outreach tendersglobal.net Museum of Anthropology

Compensation Range
$6,068.92 – $8,724.25 CAD Monthly

The Compensation Range is the span between the minimum and maximum base salary for a position. The midpoint of the range is approximately halfway between the minimum and the maximum and represents an employee that possesses full job knowledge, qualifications and experience for the position. In the normal course, employees will be hired, transferred or promoted between the minimum and midpoint of the salary range for a job.

Posting End Date
March 13, 2024

Note: Applications will be accepted until 11:59 PM on the day prior to the Posting End Date above.

Job End Date

At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career. 

Job Description Summary
The Shop Manager is responsible for overseeing shop operations both physical and online, in a way that is consistent with MOA’s strategic plan and the philosophy of the Museum and its constituencies, including First Nations and other cultural communities, collectors, Museum and gallery professionals, university members and the public.  It requires specialized knowledge of the arts of peoples of the Northwest Coast and other cultural backgrounds as well as Fair Trade and Ethically Acquired practices and a sound understanding of retail and business practices.
Organizational Status
This position reports to the Assistant Director, Administration, and hires and supervises staff and students. The position works closely with the Manager, Administration and other shop staff in the development of business plans, and formation of policies and future decisions that relate to the development of the Museum Shop.
Work Performed

Is responsible for ensuring that the Museum Shop continues to be a vibrant and financially successful part of the Museum.

• Develops 3 to 5 year business plans for the shop, consistent with the goals of the Museum’s overall strategic plans.

• Develops annual budgets for the shop to ensure that goals are achieved with respect to business growth and profits.

• Develops and maintains an effective and unique product mix and range of merchandise, both for the Museum’s physical shop and its online store, that meet MOA’s mandate for merchandise authenticity, fair trade and ethically acquired standards.

• Oversees Shop display and merchandizing both for the physical shop and for its online store, including determining what is selected and featured.

• Ensures appropriate accountability procedures with respect to purchases, inventory, and sales.

• Develops and maintains contact with First Nations and other artists, and negotiates with artists to purchase artworks that meet the standards of the Museum Shop.

• Supervises, schedules and organizes the work of shop staff.

• Works with Manager, Administration and Public Service Manager to hire, train and supervise a pool of student assistants working at admissions, shop, rentals and events.

• Provides consultation to and deals directly with customers with special requests and handles the more complex inquiries from the public.

• Develops and implements special shop initiatives as required.

• Works with MOA Communications staff to develop and implement marketing plans for the Shop, including an effective online presence for the Shop.

• Monitors the results of operations to ensure that goals are achieved with respect to business growth and profits.

• Represents the Museum Shop to outside agencies, Museum Store Association, etc. at conferences, meetings, and trade shows.

• Performs other related duties as required

Consequence of Error/Judgement
Error in judgement or information given would result in loss of credibility and service to the public and the artists and communities represented through the Shop, as well as loss in sales and revenue.
Supervision Received

The position reports to the Assistant Director, Administration.  
Supervision Given
The position hires, trains, schedules and evaluates 2 full time Shop staff and 10 – 20 Student Assistants.
Minimum Qualifications

• Undergraduate degree in a relevant discipline. Minimum of two years of related experience, or the equivalent combination of education and experience

• Willingness to respect diverse perspectives, including perspectives in conflict with one’s own

• Demonstrates a commitment to enhancing one’s own awareness, knowledge, and skills related to equity, diversity, and inclusion

Preferred Qualifications

Professional qualifications and/or experience in commercial or business management, as well as a BA or equivalent in Anthropology, Art History, or Fine Arts would be preferred.

Experience
 

The position requires specialized knowledge in the arts of the Northwest Coast and other cultures, plus a minimum of four years experience working in a museum or art gallery shop or other related environment that has close working relationships with First Nations artists; experience in retail operations and sales, and the appropriate care, handling, and packing of art objects.
Skills
College diploma in marketing or retail management, visual arts courses preferred. Five years of related supervisory retail management experience with a proven track record for leading and managing a sales team to achieve targets. Candidate must possess experience with retail and merchandising practices including buying, pricing, inventory management, online shipping & receiving procedures, social media and engagement, sales promotion and retail accounting. Excellent leadership, supervisory, organizational and communication skills are essential. Ability to use computers with specific knowledge of Microsoft Word and Excel, Point of Sales system, and online shopping platforms such as Shopify.  Ability to communicate effectively and graciously both verbally and in writing is essential. Ability to deal effectively with a diversity of people. Ability to provide quality service to customers in a courteous, patient manner. Ability to effectively generate business opportunities.