NATIONAL INFORMATION OFFICER

Org. Setting and Reporting

This position is located in the United Nations Office in Windhoek (UNIC Windhoek), within the Information Centres Service (ICS) of the Campaigns and Country Operations Division (CCOD) of the Department of Global Communications (DGC). The UNIC Windhoek is part of the global network of United Nations Information Centres (UNICs), which are the principal sources of information about the United Nations system in Namibia. Overall, UNICs are responsible for promoting public understanding and support for the aims and activities of the United Nations by disseminating UN information materials to a local audience in local languages; engaging local and regional partners; and bringing the United Nations closer to the people it serves. The UNIC Windhoek provides the communications support to the Resident Coordinator’s Office (RCO) in Namibia (as an integrated UNIC) since the operationalization of the United Nations development system reform on 1 January 2019. The incumbent reports directly to the Resident Coordinator and/or the Head of RCO in Namibia and is under the general supervision of the UNIC Director in Pretoria.

Responsibilities

Within delegated authority the incumbent is responsible for the following duties: • Promotes the global communications priorities of the United Nations to local audiences in the country — building support and understanding for the work of the Organization. • In line with the Global Communications Strategy of the United Nations and the UN and UN Country Team (UNCT) branding strategy, support the UNCT Communications Group (UNCG) with the development and implementation of country-wide strategic communications plans, campaigns and activities targeted to local audiences, in consultation with the RCO, and/or UN partners as well as with DGC UNHQ and DCO. • Takes a leading role on communications issues within the UNCT by serving as the Secretariat for the UNCCG at the country level in consultation with RCO, DGC UNHQ and, when necessary, DCO. • Provides substantive support to the Resident Coordinator and UN Country Team (UNCT) in designing, implementing and monitoring the UN joint communications strategy, aligned to the Global UN Communications Strategy and based on the UN Sustainable Development Cooperation Framework (UNSDCF), a key instrument for planning and implementing UN development activities in the country, in support of the implementation of the 2030 Agenda for Sustainable Development. • Provides substantive support to the RC and UNCT, UN Programme Management Team (PMT), Results-Based Management Group (RBM) and Cooperation Framework Results Groups on potential issues, concerns and risks related to communications and advocacy, and suggests corrective actions. • As part of a multi-departmental integrated team leading data management and results reporting under the leadership of the RCO, and in collaboration with the UNCG, the PMT, RBM, and Cooperation Framework Results Groups, drafts the annual communications plan to publicize and communicate results with a focus on the UN’s development impact, and support the preparation of the UN Annual Results Report. • Drives and coordinates the development, and local/regional/global dissemination and promotion of country specific, including UNCT, multimedia communications products as well as digital and social media products and activities in multiple languages. • In close coordination with RCO, maintains the integrated UNCT website and social media accounts in English, in line with UN Secretariat governance mechanisms, including those related to information security and using up-to-date social media platforms and web practices. • Identifies, adapts, and institutes use of communications tools with innovative approaches and keeps pace with emerging technology to garner largest outreach and effectiveness of UN communications. • In support of the RC, drafts, at a high-quality level, in English and local languages, including various print and digital communications products, as well as engages in public speaking with media, partners and local interlocutors, and ensures their dissemination and promotion locally, regionally and globally. • Monitors and analyzes current events, public opinion and press coverage, identifying issues and trends, advising DGC UNHQ, the RC and the UNCT on appropriate action/responses. • In collaboration with the UNCG, conducts innovative media outreach, including development of media strategies and action plans, initiating proactive media outreach efforts; maintains close contacts with national, regional, and international media outlets in Namibia (including editors and journalists), disseminates information materials to the media, drafts or places op-eds and arranges interviews, organizes press conferences and briefings, monitors press coverage of UN issues; consults with press on approach/ story angle and other information requests, undertakes appropriate follow-up action and analyzes and reports on the impact of coverage. • Initiates and sustains proactive professional relationships with key constituencies and partners at the national and regional level and undertakes joint strategic activities with them; plans and facilitates dialogues with partners to improve public engagement and participatory approaches to increase understanding about the UN’s work in Namibia. • Conducts educational outreach activities, including the engagement with Model United Nations conferences and organizing public-speaking opportunities at local educational institutions with support from and/or the participation of the UN Resident Coordinator and/or the UN Country Team. • Assumes responsibilities for the day-to-day running of UNIC Windhoek; assumes overall responsibility for the administration of the UNIC by overseeing the planning and management of the UNIC’s overall activities and its operational requirements, including its budget and equipment; monitors the output of the UNIC and reports to DGC UNHQ and RC/O on a monthly, quarterly, annual and ad hoc basis. • Performs other functions and special duties as required by the Director of CCOD, the Chief of ICS/CCOD, and/or the UN Resident Coordinator, including providing crisis communications support; representing the UN at conferences; participating in seminars; coordinating and drafting op-eds, speeches and interviews including for the Resident Coordinator.

Competencies

PROFESSIONALISM: Demonstrated knowledge of communications techniques, including audience-focused strategic communications and crisis communications; proven ability to implement effective media campaigns and to develop traditional and digital media products and activities targeting the media; ability to identify communications opportunities and problems and to articulate these to clients. Ability to advise on communications challenges, assess communications environments, develop communications strategies, and manage implementation of communications campaigns in Namibia with various promotional techniques. Ability to make decisions with an eye to the impact on others and on the Organization and to apply rules, regulations, policies and guidelines in work situations. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work. COMMUNICATION: Speaks and writes clearly and effectively; listens to others, correctly interprets messages from others and responds appropriately; asks questions to clarify, and exhibits interest in having two-way communication; tailors language, tone, style and format to match audience; demonstrates openness in sharing information and keeping people informed. PLANNING AND ORGANIZING: Develops clear goals that are consistent with agreed strategies; identifies priority activities and assignments; adjusts priorities as required; allocates appropriate amount of time and resources for completing work; foresees risks and allows for contingencies when planning; monitors and adjusts plans and actions as necessary; uses time efficiently.

Education

An advanced university degree (Master’s or Doctorate degree, or equivalent) in communications, journalism, public information or a related field is required. A first-level degree (Bachelor’s degree or equivalent) in the specified fields of studies with two additional years of relevant work experience may be accepted in lieu of the advanced university degree.

Job – Specific Qualification

Not available.

Work Experience

A minimum of five years of progressively responsible experience, including experience in managing contacts and networking with the media, non-governmental organizations, government officials, international and national organizations, business groups, civil society, etc. in Namibia is required. Experience in developing and implementing communications strategies is required. Experience in crisis communications or reputational risk management is required. Experience in speaking to diverse audiences (e.g. general public, Government officials, special interest groups) is desirable. Experience in working across multimedia platforms with traditional and digital media is desirable.

Languages

English and French are the working languages of the United Nations Secretariat. For this post, fluency in English is required. Knowledge of other UN official languages is desirable.

Assessment

Evaluation of qualified candidates may include an assessment exercise which may be followed by competency-based interview.

Special Notice

National Professional Officers (NPO) or National Officers (NO) are nationals of the country in which they are serving, and their functions must have a national context, i.e. functions that require national experience or knowledge of the national language, culture, institutions, and systems. This is an NPO/NO position located in Namibia (Windhoek). Only candidates with Namibian nationality are eligible to apply to this position. The United Nations Secretariat is committed to achieving 50/50 gender balance in its staff. Female candidates are strongly encouraged to apply for this position.

United Nations Considerations

According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term “sexual harassment” means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator’s working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment. Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment. Reasonable accommodation may be provided to applicants with disabilities upon request, to support their participation in the recruitment process. By accepting a letter of appointment, staff members are subject to the authority of the Secretary-General, who may assign them to any of the activities or offices of the United Nations in accordance with staff regulation 1.2 (c). Further, staff members in the Professional and higher category up to and including the D-2 level and the Field Service category are normally required to move periodically to discharge functions in different duty stations under conditions established in ST/AI/2023/3 on Mobility, as may be amended or revised. This condition of service applies to all position specific job openings and does not apply to temporary positions. Applicants are urged to carefully follow all instructions available in the online recruitment platform, inspira, and to refer to the Applicant Guide by clicking on “Manuals” in the “Help” tile of the inspira account-holder homepage. The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application. Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.

No Fee

THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.