National Operations Officer (S / NFI)

CTG overview

CTG staff and support humanitarian projects in fragile and conflict-affected countries around the world, providing a rapid and cost-effective service for development and humanitarian missions. With past performance in 17 countries – from the Middle East, Africa, Europe, and Asia, we have placed more than 20,000 staff all over the world since operations began in 2006.

CTG recruits, deploys and manages the right people with the right skills to implement humanitarian and development projects, from cleaners to obstetricians, and mechanics to infection specialists, we’re skilled in emergency response to crises such as the Ebola outbreak in West Africa. Key to successful project delivery is the ability to mobilise at speed; CTG can source and deploy anyone, anywhere, in less than 2 weeks and have done so in 48 hours on a number of occasions.

Through our efficient and agile HR, logistical and operational services, CTG saves multilateral organisations time and money. We handle all our clients’ HR related issues, so they are free to focus on their core services.

Visit www.ctg.org to find out more

Overview of position

• Our client is one of the major humanitarians & development actors in Somalia. Their Shelter & Non Food Items (S / NFI) unit currently implements projects focused on in kind distributions, Shelter & Cash Based Interventions (S / CBI). The program also maintains the common supply pipeline for cluster partners.
• Under the overall supervision of the Shelter / Non Food Item (S / NFI) Program Manager & the direct supervision of Project Officer S / NFI, the National Operations Officer (S / NFI) will be responsible for close coordination with implementing partner & timely delivery of shelter & NFIs activities in close coordination with the field teams & in close collaboration with other units including CCCM, WASH, procurement, logistics, finance & security.

Role objectives

Under the direct supervision of the Project Officer:

• Lead the coordination & implementation of our clients in kind distribution & shelter activities including review prepare assessment reports, manage the procurement, transportation & release of stock items, monitor distribution activities as needed.
• Serve as contact person / link between the supervisor & the project teams regarding project implementation / monitoring issues & information; on behalf of supervisor, keep others informed by conveying updated decisions, latest reports & other relevant information, bring sensitive & urgent matters to the attention of the supervisor.
• In collaboration with the S / NFI Project Officer, plan, mainstream, implement, monitor & evaluate project activities in accordance with the work plans & courses of action established in the project documents.
• In coordination with the S / NFI Project Officer, plan, implement & monitor activities & coordinate with the felid team, the transfers of relief goods; monitor stock utilization in hubs, in kind distribution site selection, setup distribution activates & coordinate S / NFI / relief item replenishments as needed.
• Process the requests of S / NFI implementing partners including preparation of the contracts / agreements, verification of the request, assessment & review the distribution reports in coordination with the S / NFI Project Officer.
• Document activity report & maintain supportive documents for the projects (contractual documents, assessment, waybills, distribution records, payment requests etc.) in line with our clients internal regulation.
• Regularly monitor the stocks & coordinate with the logistic, warehouse & security unit for the improvement of our clients warehouse condition & management to mitigate risks of supply loss.
• Keep abreast of operational delays & deviations in relation to work plans & in collaboration with the S / NFI Project Officer, problem solve to insure timely delivery of project activities within the agreed required timeframe & project timeline.
• In coordination with the S / NFI Project Officer & in close collaboration with the logistics & procurement unit, initiate the procurement process for project deliverables & facilitate timely supply of commodities / services for field operations.
• Monitor the day to day implementation of shelter activities & in kind distribution, including the undertaking of regular field visits & travel to field locations to check compliance with the project documents & our clients rules, regulations, policies & guidelines.
• Draft progress & other required reports. Identify & document significant project events, decisions, problems or deviations & ensure that project data & information is archived & shared appropriately.
• In collaboration with the S / NFI cluster, design & implement capacity building activities on assessment, distribution, monitoring & reporting for various implementing agencies for smooth implementation of the program.
• Perform such other duties as may be assigned.

Project reporting

• This role works under the overall supervision of the Shelter / Non Food Item (S / NFI) Program Manager & the direct supervision of Project Officer S / NFI.

Key competencies

• Master’s degree preferably in logistics, business administration, international relations, social sciences, conflict management or a related field from an accredited academic institution or a bachelor’s degree in the same field from an accredited academic institution with two years of relevant professional experience.
• Experience in humanitarian response in emergency & conflict environments.
• Previous working experience within the context of Somalia is essential.
• Experience in planning & execution of in kind distribution & shelter activities within Somalia is an advantage.
• Knowledge of cluster system.
• Knowledge of financial & procurement rules & regulations.
• Ability to work with limited supervision.
• Delivers on set objectives in hardship situations.
• Fluency in English & Somali both written & spoken is required.
• Working knowledge of Arabic is an added advantage.
• Respects & promotes individual & cultural differences. Encourages diversity & inclusion.
• Maintains high ethical standards & acts in a manner consistent with organizational principles / rules & standards of conduct.
• Demonstrates ability to work in a composed, competent, committed manner & exercises careful judgment in meeting day to day challenges.
• Demonstrates willingness to take a stand on issues of importance.
• Shows compassion for others, makes people feel safe, respected & fairly treated.
• Develops & promotes effective collaboration within & across units to achieve shared goals & optimize results.
• Produces and delivers quality results in a service oriented & timely manner. Is action oriented & committed to achieving agreed outcomes.
• Continuously seeks to learn, share knowledge & innovate.
• Takes ownership for achieving the organization’s priorities & assumes responsibility for own actions & delegated work.
• Encourages & contributes to clear & open communication. Explains complex matters in an informative, inspiring & motivational way.
• Provides a clear sense of direction, leads by example & demonstrates the ability to carry out the organization’s vision. Assists others to realize & develop their leadership & professional potential.
• Creates an enabling environment where staff can contribute their best & develop their potential.
• Promotes shared values & creates an atmosphere of trust & honesty.
• Works strategically to realize the organization’s goals & communicates a clear strategic direction.
• Leads with humility & shows openness to acknowledging own shortcomings.

Team management

• This role has no team management responsibility.

Further information

• Qualified female candidates are encouraged to apply for this role.
• The highest educational certificate of the selected candidate will be sent for verification.