National Technical Facilities Manager

Job title:

National Technical Facilities Manager

Company

Atlas FM

Job description

About The RoleAre you an experienced Facilities Management professional with a strong background in Hard Services? Do you excel in ensuring safety, compliance, and operational excellence?If so, we have an exciting opportunity for a Technical Facilities Manager to join our team and oversee the delivery of top-tier facilities services across a national customer contract.You’ll work remotely, with travel to sites based across the North of England and visits to our head office in Milton Keynes.As the Technical Facilities Manager, you will be responsible for the operational delivery of Hard Services, ensuring the client’s assets are safe, compliant, and fully operational. Working closely with clients, subcontractors, and internal teams, you’ll deliver reactive and planned maintenance services that meet contractual SLAs and KPIs. This role will be the primary point of escalation for customer service issues, ensuring swift and effective resolutions.Principle Duties and ResponsibilitiesHealth & Safety / Compliance

• Ensure the client estate is safe, compliant, and aligned with statutory requirements through audits and inspections.
• Review subcontractor RAMS and maintain operational documentation, permits, and contractor inductions.
• Ensure adherence to quality standards (ISO 9001, 14001, 45001) and report all incidents per company policy.

Operational Management

• Deliver reactive and planned maintenance services to ensure compliance and operational efficiency without disrupting business.
• Conduct quality audits, support budget management, and collaborate with internal teams for cost-effective service delivery.
• Align maintenance programs with customer requirements and provide technical support as needed.

Commercial & Finance

• Understand and adhere to contract specifications, SLAs, and KPIs.
• Identify opportunities for improvement and assist in producing cost-effective quotations.

Customer Management & Governance

• Act as the primary liaison for property issues and customer feedback, fostering clear communication and service excellence.
• Ensure governance compliance and customer satisfaction while identifying opportunities for business growth.

Management of Resources

• Optimize scheduled services and ensure value for money by evaluating alternative solutions and environmental improvements.

Supplier Management

• Manage supplier performance, focusing on safety, quality, and cost-effectiveness.
• Maintain comprehensive records of service delivery and supplier feedback.

Reporting & Quality Assurance

• Provide service delivery reports and ensure compliance with governance and quality assurance standards.
• Maintain accurate records and documentation in line with contractual and quality requirements.

About YouQualification, Certifications and Training

• GCSE in English and Maths or Equivalent

• Accredited Health and Safety qualification e.g. NEBOSH General Certificate or IOSH Managing Safely

• Technical qualification

Knowledge, Specific Role Skills and Experience

• Able to demonstrate a track record in property management and delivering FM services across an extensive and diverse property portfolio.

• Experienced at managing, influencing and operating within a multi-client/contract environment.

• Experience of working with and managing direct and outsourced service delivery teams.

• Able to demonstrate the ability to successfully manage a team of FM professionals to deliver their business objectives.

• Financially aware with strong commercial focus applied within a large organisation.

• Demonstrates a thorough understanding of the issues surrounding the delivery of all FM services, including statutory requirements and applicable legislation, and the ability to verify and demonstrate performance through measurement, monitoring and auditing.

• Knowledge of current trends and thinking within the FM market and able to demonstrate ability to apply such trends in an operational setting.

• Have a track record and ability to effectively manage a P&L and deliver against business targets.

• Ability to carry out maintenance tasks such as Emergency Light Testing, weekly flushing of little used outlets and monthly tap temperatures

• Microsoft office Literate

• Previous experience in producing quotations for a customer

• Previous experience working with a CAFM system

About The Company Atlas Workplace Services was built to be different to the faceless organisations in facilities management industry that often lack the human touch. Our ambition is to make buildings and facilities better for the people who work in them. Why do we do this? It’s simple. We know that buildings are better places to be when they are looked after by people who care.We achieve this by combining our unique understanding with useful technology and an above-and-beyond attitude from our people on the ground and in our support centres. This provides a more personal approach to facilities management and building maintenance services.We are present right across the UK at more than 1,000 sites and over 11 million square feet of premises. Our services include engineering maintenance, security, cleaning, compliance, reception, energy solutions and more.

Expected salary

£45000 per year

Location

Manchester

Job date

Sun, 26 Jan 2025 05:11:29 GMT

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