Who we are:

For 75 years, NATO’s mission has been to preserve peace and security in the Alliance for nearly one billion citizens. The NATO Communications and Information Agency (NCIA) and its predecessors have worked tirelessly in providing the means that enable the connectedness and togetherness that keep our Alliance strong. We are the NCI Agency, a team of 3000 civilian and military staff in 29 locations throughout Europe, North America and Asia.

Our technology and cyber experts allow NATO to conduct critical operations, protect NATO’s airspace, make data-driven decisions, defend against cyber-attacks, secure NATO networks and maintain superiority in space. This is all possible because of our greatest force, our people. In order to keep this edge we aim to hire, train and retain the very best staff.

Our staff members represent both the diversity and unity of our Alliance. When you join the NCIA, you will be part of an organization where you can contribute authentically to the mission and purpose of NATO and help us keep our technological edge.

About the job:

Based in Brussels, Belgium you will join the Agency as we embark on a journey to transform our IT services to support NATO’s Digital Endeavour. You will join CSU Brussels, which is the leading provider of Communications and Information System (CIS) products and services to locally based NATO entities such as the NATO Headquarters and International and Military Staff. CSU Brussels enables end-to-end CIS services and manages critical technological capabilities during peacetime, crisis and war.

We are looking for a driven and enthusiastic Senior System Engineer who will take on the following roles and responsibilities:

• Creates, installs, operates, maintains and supports server software images, both for Operating Systems and assigned applications;
• Analyses and resolves assigned level 2 incident and problem tickets;
• Supports IT Service Continuity Management (ITSCM), Business Continuity and Disaster Recovery Plans;
• Operates assigned CIS systems and resolves alerts and error conditions;
• Documents the configuration of assigned CIS equipment and related operating procedures;
• Monitors and reports on the capacity of the assigned CIS systems.

For a full list of duties, please review the job description on the NCIA career site.

Please note that the internal job title for this role is Principal Technician (Digital Infrastructure).

About you:

The valuable knowledge and experience that you bring to this role are:

• Higher vocational training in a relevant discipline with 3 years post-related experience, or a secondary educational qualification with 5 years post-related experience;
• Excellent troubleshooting skills;
• Current in-depth knowledge and practical work experience of Microsoft Windows operating systems (latest versions) in a large scale LAN-based client-server environment using Active Directory Services;
• Experience with the support and implementation of Oracle Linux (or RedHat) servers, possibly clustered, in a High Availability configuration;
• Current knowledge and recent practical experience of VMware virtual infrastructure;
• Current knowledge and recent practical experience in using mainstream Mobile Device Managers (MDM);
• Practical experience of scripting with Windows PowerShell;
• ITIL Foundation certification;
• Fluency in English, both written and spoken.

What we offer:

• Genuinely meaningful work as part of the most successful alliance in history;
• 3 year contract with competitive tax-free salary and household and children’s allowances;
• Privileges for expatriate staff including expatriation and education allowances (where appropriate) and additional home leave;
• Excellent private health insurance scheme;
• Generous annual leave of 30 days plus official holidays;
• NATO Pension Scheme;
• Development programs such as professional training, wellbeing, and more

To learn more about the NCIA and our work, please visit our website.

The NCIA prides itself on being an equal opportunity employer. We are committed to fostering an inclusive environment of mutual respect and value uniqueness and differences in gender, gender identity, race, ethnic or cultural origin, age, religion, sexual orientation and physical or neurocognitive ability.

Additional details on the conditions of application can be found via the NCIA career site.