NCG Senior Officer

Job title:

NCG Senior Officer

Company

DHL

Job description

What makes DHL great?Our People! We know each employee’s individual contributions make us the #1 Express Delivery and Logistics Company in the world.Distinguished as No. 1 World’s Best Workplace™ by Great Place to Work and Fortune Magazine.Start YOUR career with DHL today…Hours: Fri-Mon, 1900-0600 (40 hours per week)Location: DHL Aviation at East Midlands AirportGrade: MDepartment: NCGDHL is the most international company in the world with a global network in over 220 countries and territories across the globe, and a workforce exceeding 500,000 employees serving 2.8 million customers worldwide. We pride ourselves on our inclusive and diverse workforce, as demonstrated through our initiatives such as DHL4All.As DHL continues to grow, we’ve an excellent variety of employee benefits available! These include:

• Competitive salary, including unsociable hours shift allowance
• Annual bonus up to 5% (depending on company performance)
• Free onsite parking
• My DHL Rewards (discount, saving, cash back at over 3000 retailers)
• Pension Scheme with up to 6% company contribution
• DHL Share Purchase Plan (after 3 months)
• Private Medical Scheme (after 12 months)
• Access to Occupational Health
• Enhanced Maternity pay (after 12 months)
• Cycle to Work scheme
• CIS Induction – a week’s all expenses paid induction to our Company Values!
• Healthy Minds – Employee Assistance Programme

Key responsibilities:Network Operations Control are responsible for the Load Control function. With a high level of focus on safety, on-time departure, maximum capacity utilisation, fuel optimisation and extra load device (ELD) loading, to ensure the efficient operation of the EU and Intercontinental air network.Team:

• Delegate tasks to team members.

• Facilitate Performance Dialog board in collaboration with the supervisor and independently in their absence.

• Oversee ULD build up against allocation.

• Monitor load control process (Focus: reload/ramp communication, cut-off compliance, fuel optimisation) and provide details to supervisor for feedback to load controller.

• Review flight performance with load controller to recognise successes and highlight opportunities for improvement.

• Ensure voids are filled with ELDs and report on performance.

• NRU acknowledgement and implementation.

• Ensure team works in compliance to Aerologic processes (where applicable).

• Proactively communicate any challenges with supervisor/manager on shift.

Continuous Improvement:

• Contribute to process standardisation, documentation, roll-out and review.

Reporting:

• Provide key performance metrics to the supervisor for performance dialog facilitation.

Support Team:

• Ensure NMIV timestamps and delay codes are captured accurately and on time and ensure this information is published professionally.

• Coordinate with Service Quality to ensure that NSI checkpoints are captured accurately and on time.

• Oversee the crew liaison function to ensure NOC are offering a professional service to crews and jump seat passengers. Oversee the successful fuelling operation on shift. Oversee the AHS + F11 and Offload process.

• Contribute to process standardisation, documentation, roll-out and review.

• Provide key performance metrics to the supervisor for performance dialog facilitation.

• Facilitate Performance Dialog board in collaboration with the supervisor and independently in their absence.
• Ensure planes are planned to be loaded while adhering to all safety guidelines

You’ll bring to this role:

• Attention to detail
• Able to react quickly to constant changing priorities
• Computer confident the ability to use MS Applications – Office, Word, Excel, Visio, Powerpoint
• An efficient and clear communicator
• English and Maths qualifications
• Beneficial- Mass & Balance Trained, Aerlogic Trained (preferred – expectation to complete if role successfully attained), Advanced ULD Trained. Strong AHS/BRUHUB4 knowledge.
• Excellent attention to detail
• Any experience in Network Operations Control. Previous experience in the sort/ramp operation also highly beneficial.
• A safety first attitude.

Applications:To apply for the position, please submit your CV detailing your full and complete 5 year history including employment, education and any gaps of unemployment longer than 28 days. Please note, if you are an internal applicant you are required to let your manager/supervisor know that you are applying for a new position.Closing date: 6th AugustOur recruitment process at DHL AviationFrom a candidate who has identified an exciting opportunity to join us and make a real difference, to becoming an established team member connecting people and improving lives, we want to ensure your journey is as smooth and enjoyable as possible. We ask competency-based interview questions to keep our recruitment processes fair and consistent, so please be ready to share your experiences and achievements with us! We also understand recruitment is a two-way process, so we’d ask that you share any feedback and ask questions along the way to ensure we are the right fit for you.Next steps:Once you have applied for a role, an email confirmation will be sent to you to let you know we have received your application. A member of our HR Recruitment team will then be in touch with the outcome of your application, which may include a short pre-screening conversation. If you have any queries regarding the recruitment process or for more information on our roles, please contact us viaPlease note:Due to the nature of our business we are regulated by the CAA (Civil Aviation Authority), therefore it is compulsory for all applicants to provide a full 5 year employment history. In addition to this, we are required to carry out a Criminal Record check.

Expected salary

Location

Derby

Job date

Thu, 25 Jul 2024 01:52:02 GMT

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