NDIS Mental Health Recovery Coach

Overview

Avenues Australia specialises in navigation and administration services to consumers of human services. We primarily support people accessing NDIS disability and mental health services to chart a path forward as defined by the individual. We act as our client’s primary service provider, helping them activate and connect to the right services so they can achieve their identified goals. We provide sustainable and quality services that meet the needs of people with all disability types and complex needs. By helping Participants navigate government and community systems, we and increase their social, economic and cultural participation, we support them to reach their full potential and live as independently as possible.

We provide NDIS navigation and administrative services These include:

• Support Coordination
• Psychosocial Recovery Coaching
• Plan Management

By playing a navigation role, we are supporting our clients with having their voice heard in matters that affect them, understand the supports available to them, and have informed decision-making to enable choice and control. For more information about our services visit our website on www.avenuesaustralia.com

Psychosocial Recovery Coach

A Recovery Coach assists Participants with Psychosocial disability to build capacity and resilience through strong and respectful relationships to live a full and contributing life. This support is designed to be able to maintain engagement through periods of increased support needs due to the episodic nature of the mental illness. Recovery coaches work collaboratively with participants, families, carers and other services to identify, plan, design and coordinate NDIS supports.

NDIS participants will be assisted to take more control of their lives and to better manage complex challenges of day to day living.

• Through strong and respectful relationships and skilled coaching, people will be supported to build capacity, including strengths and resilience.
• Recovery coaches will work collaboratively with participants, their families, carers and supports to design, plan, implement and adjust a recovery plan.
• They will collaborate with the broader service system and will assist with the coordination of mental health-specific NDIS and other supports.

Responsibilities

The Psychosocial Recovery Coach is responsible for supporting the development of the Psychosocial Recovery Coach practice within Avenues Australia.

Workplace:

• Contribute to a healthy and safe workplace and understand the responsibilities and accountabilities to yourself and others in accordance with WH&S legislation and internal policies and promote a working environment that is congruent with those guidelines.
• Abide by Avenues Australia policies and guidelines to support industry compliance.
• Ensure all organisational and administrative reporting and accountabilities are completed accurately and in a timely manner.

Recovery Coaching:

• Support clients and carers to understand their NDIS plan, goals and objectives.
• Support clients to develop, implement, monitor and adjust a personal recovery plan.
• Build a recovery-enabling relationship based on hope.
• Coordinate the supports in an individuals’ NDIS plan by:
  • researching, coordinating and managing complex and intersecting supports to suit individual needs across multiple providers while ensuring client choice and control; and
  • working with mainstream service providers including negotiating services and prices to ensure maximum value for money is achieved and service obligations are met.
• Coaching to build on strengths, knowledge, skills, resilience, and decision-making with the aim of greater choice, control and independence in managing their personal choices.
• Arrange any assessments needed to determine the nature and type of funding required.
• Decide the budget for each support type and advise any relevant plan manager of the breakdown of funds.
• Liaise with plan managers and/or NDIS to establish the appropriate claim categories and attribute funds accordingly.
• Assist clients to prepare for plan reviews by helping them assess whether they achieved their goals and got value for money for their plan identify solutions to problems experienced in implementing the plan, and to consider new goals.
• Assist clients to communicate with the NDIA when required to support their plan requirements.

• Resolve any crisis by linking participants with mental health, health and other services particularly when they are unwell.

Operational:

• Ensure the completion of NDIS Participant Service Agreements and other appropriate documentation within the initial assessment as required.
• Maintain good quality documentation of clients.
• Monitor and report client outcomes to the NDIA through progress reports.
• Actively participate in the development, implementation, monitoring, regular review and reporting of client programs with providers including determining risk and preparing assessments, review client records and understand individual needs, review client goals and measure individual progress and document outcomes.
• Promote Avenues Australia as an NDIS provider to participants and other stakeholders.

Underpinning Knowledge:

• Knowledge of mental health diagnoses and symptoms, treatments, medications, interventions, regional mental health and allied health providers.
• Sound understanding of the causes of stigma and barriers faced by those with mental ill-health.
• Understands the episodic nature of mental illness and collaborates with relevant services to plan and maintain engagement through periods of increased support needs.
• Working knowledge of the service support providers including mainstream, community-based, and specialist.
• Sound knowledge and understanding of dual diagnoses, including alcohol and other drugs, ABI, physical and intellectual disability.

Finance and Performance:

• Ensure that the Support Coordination component in client’s NDIS plans is implemented in line with NDIA frameworks.
• Ensuring that NDIS Plans are tracked and reviewed 3 months before to the end of the Plan.
• Continually monitor billable hours associated with service delivery.

Professional Development:

• Participate in fortnightly supervision with the Line Manager.
• Undertake annual performance appraisals with the Line Manager and develop and implement your own professional development plans.
• Actively take part in training and skill-building opportunities.

Other Duties:

• Conduct other duties as directed.

Your Key Competencies

Candidates must demonstrate the following competencies:

Industry: General industry knowledge on the NDIS, disability and mental health sectors.

Technical: General knowledge of best practice mental health recovery practices.

Interpersonal: Excellent person-centred communication skills.

Values: Share our values which are guided and driven by the Avenues Disability Inclusion Framework. Because achieving inclusion and participation for our clients is the central objective of our services, we are guided by our Disability Inclusion Framework which underpins our Strategy, policies, service design and culture.

Qualifications

• A minimum of Diploma in Mental Health or Community Services or equivalent training; and two years of experience in mental health-related work.
• Current Western Australian Driver’s License and ability to undertake travel within the Perth Metro as required.
• Mental Health First Aid credential.
• Upon employment offer, a NDIS Screening Workers Check would need to be completed.

The close date may be extended. To view the full job description and to apply, visit our website career page by clicking the “Apply Now” button.

If you have further questions regarding the role, please email [email protected] using the subject line: NDIS Mental Health Recovery Coach enquiry via EthicalJobs or call Kaylah Whitehead on 1300 208 594.

A position description is attached.