Network Equipment Support

CTG overview:
CTG staff and support humanitarian projects in fragile and conflict-affected countries around the world, providing a rapid and cost-effective service for development and humanitarian missions. With past performance in 17 countries – from the Middle East, Africa, Europe, and Asia, we have placed more than 20,000 staff all over the world since operations began in 2006.
CTG recruits, deploys and manages the right people with the right skills to implement humanitarian and development projects, from cleaners to obstetricians, and mechanics to infection specialists, we’re skilled in emergency response to crises such as the Ebola outbreak in West Africa. Key to successful project delivery is the ability to mobilise at speed; CTG can source and deploy anyone, anywhere, in less than 2 weeks and have done so in 48 hours on a number of occasions.
Through our efficient and agile HR, logistical and operational services, CTG saves multilateral organisations time and money. We handle all our clients’ HR related issues, so they are free to focus on their core services.
Visit www.ctg.org to find out more

Overview of position:
The Network Equipment Support will be working under the direct supervision of the Network Management Unit Supervisor in the Republic of South Sudan.
The contracted personnel will be required to maintain & ensure maximum uptime of the United Nations Mission’s LAN, WAN & wireless network.

Role objectives:
The contracted personnel would be required to test, install & maintain CISCO network equipment in the mission’s area of operations.
The contractor must be able to implement & maintain a complete mission wide / metropolitan area network in various regions / offices & administration of these networks once installed.
Knowledgeable of protocols – Wi-Fi protocols 802.11a,b,g,n,ac, HDLC, Frame Relay, RIP, EIGRP, OSPF, TCP / IP, VoIP.
Thorough knowledge of CISCO IOS, Stratacom OS, WAN, WMN’s & routing concepts is essential.
The contractor must be able to design & troubleshoot IP addressing schemes, subnetting & route summarization.
The ICT systems includes but are not limited to the following equipment namely CISCO routers, networking switches, that are in the core of the existing LAN / WAN; satellite modems, multiplexer, microwave modems, HP servers, SAN storage, backup equipment, workstations, laptops, tablets & smartphones; multifunction printers, scanners; CISCO wireless access points, wireless bridge & mesh wireless network.
The technician’s work experience should include knowledge of intra & internetworking concepts as it applies to data communications.
S / he must have professional experience with CISCO networking equipment which requires applicable CISCO & other IT industry certifications.
Maintain technical documentation on system configurations & update as & when necessary.
Provide product specific training whenever required.
Be on call & provide 24 x 7 support to troubleshoot issues or problems when required especially during crisis & emergency situations.
Perform any other ICT duties & tasks as assigned by the supervisor.

Project reporting:
This role will report to the Network Management Unit Supervisor.

Key competencies required for this role:
Excellent client orientation skills with attention to technical details.
Strong communication & organizational skills.
Detail oriented planning & high degree of accuracy & safety.
Works collaboratively with & supports colleagues / clients to achieve common goals.

Education & other requirements for this role:

Standard:
Degree or diploma in computer science, information technology, computer engineering, electrical or electronic engineering or other related field.
Must have at least 3 years of working experience relating to the required technical knowledge written above.
CCNA certification is desirable.
Computer literate with proficiency in MS Office Suite specially Visio, network monitoring tools & others.
Must have a national driver’s license & able to drive a light motor vehicle with manual transmission.
Must be fluent in English, both written & oral.

Advanced:
Degree or diploma in computer science, information technology, computer engineering, electrical or electronic engineering or other related field.
Must have at least 5 years of working experience relating to the required technical knowledge written above.
CCNA is required.
CCDA, ITIL & Comptia Security+ certifications are desirable.
Knowledge on CISCO Identity Service Engine (ISE) & Bring Your Own Device (BYOD) implementation.
Computer literate with proficiency in MS Office Suite specially Visio, network monitoring tools & others.
Experience in South Sudan is desirable.
Must have a national driver’s license & able to drive a light motor vehicle with manual transmission.
Must be fluent in English, both written & oral.

Expert:
Degree or diploma in computer science, information technology, computer engineering, electrical or electronic engineering or other related field.
Must have at least 8 years of working experience relating to the required technical knowledge written above.
CCNA & CCNP are required.
ITIL Foundation, Comptia Security+, CheckPoint Certified System Administrator (GAIA-R81-20) certifications are desirable.
Knowledge on CISCO Identity Service Engine (ISE) & Bring Your Own Device (BYOD) implementation.
Computer literate with proficiency in MS Office Suite specially Visio, network monitoring tools & others.
Experience in South Sudan is desirable.
Must have a national driver’s license & able to drive a light motor vehicle with manual transmission.
Must be fluent in English, both written & oral.

Team management:
This role has no team management responsibility.

Further information:
Qualified female caniddates are encouraged to apply for this role.