Network Technician

HOW TO APPLY

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INITIAL REVIEW DATE (IRD)

Application materials submitted by 11:59 pm on the IRD will be routed to the hiring unit for consideration. Materials submitted after the IRD will ONLY be forwarded at the request of the hiring unit. To ensure your application is routed for consideration, submit your materials before 11:59 p.m. on the IRD.  Talent Acquisition cannot accept application materials outside of the jobs portal, and is unable to update submitted applications on an applicant’s behalf, or forward communications to the hiring units. For more information about the IRD and the applicant review process, view this link .

The IRD for this job is: 2 weeks

ABOUT UC SANTA CRUZ

UC Santa Cruz is a public university like no other in California, combining the experience of a small, liberal arts college with the depth and rigor of a major research university. It’s known as an unconventional place where innovation and experimentation is part of the campus’s DNA. That playful, bold spirit still thrives today, all on a campus renowned as among the most beautiful in the world.

DEPARTMENT OVERVIEW

Information Technology Services (ITS) is the campus’s centralized resource to support and amplify research, instruction, learning, and digital experiences at UC Santa Cruz. We are a group of over 200 diverse, enthusiastic people who produce extraordinary results.

Our guiding principles are integrity, client focus, teamwork, knowledge, and fulfillment. We are looking for people who are deeply curious, hard-working, resourceful, kind, and committed to inclusion.  ITS strives to continually improve service quality, experience, and value for our students, faculty and staff.  We are deeply committed to nurturing and strengthening an organization that values equity, work-life balance, and supportive culture. Prioritizing career paths is important to us and we devote resources to skill and professional development for our staff.

We hope you are inspired by what we do and are excited to contribute to our mission. We are looking for candidates who do great work from different backgrounds and practices, and who will support our aspirations to shape an increasingly diverse, equitable, and inclusive organization. We encourage you to apply even if you do not believe you meet every qualification for the position but possess transferable skills and experiences.

University of California offers competitive benefits including Medical, Dental & Vision Care Insurance Plans, University of California (UC) retirement, Paid Family Leave, and Paid Holidays plus accrued vacation and sick leave.  Visit the UC benefits page for more information at UC Compensation and Benefits.

JOB SUMMARY

The Network Technician installs distribution networks for campus voice, and data, performing moves, adds, and changes to the existing infrastructure and equipment. They are responsible for the installation, activation, and testing of telecommunications infrastructure and equipment for campus capital projects and building remodels. The incumbent will assist with testing and repair of existing services as required.

The position is expected to model the key values of ITS mission including demonstration of integrity in the conduct of daily work; accountability for the safekeeping of resources in the employee’s care and custody; reliability and teamwork; commitment to quality customer service in interactions with clients, co-workers, and others; and interacting with clients, co-workers, and others in the workplace in a respectful, tactful and effective manner.

APPOINTMENT INFORMATION

Budgeted Salary: $33.45 – $39.36/hour.  Salary commensurate with skills, qualifications and experience.
Under California law, the University of California, Santa Cruz is required to post a reasonable estimate of the compensation for this role. The salary shown above is the budgeted amount the University reasonably expects to pay and the salary extended should not exceed this posted amount.

Benefits Level Eligibility: Full benefits

Schedule Information:

• Full-time, Fixed
• Percentage of Time: 100%, 40 Hours per Week
• Days of the Week: Sunday through Thursday weekly with Friday and Saturday off
• Shift Includes: Day, Weekend

Employee Classification: Career appointment 

Job End Date: 1 year from hire date, with possibility of extension

Work Location: UC Santa Cruz Main Campus

Union Representation: TX Union

Job Code Classification: 008302 (ELECTR TCHN SR)

Travel: Never or Rarely

JOB DUTIES

65% – Technical Support for Voice and Data Services

• With minimal supervision, plans and implements UCSC voice and network moves, adds, changes, and expanded service requests for voice, data, and wireless networks.
• Installs, terminates, tests, troubleshoots, repairs, and documents copper and fiber optic cabling systems, and ensures that industry and campus standards are met. This includes but is not limited to analog phones, VoIP phones, fax, Ethernet, 4-wire circuits, alarms, CAT5/6/6A, and Single mode fiber optics.
• Performs cross-connects on all Distribution Frames (ADF/MDF/IDF); repairs or replaces defective wiring and connections; rearranges wire or terminates permanent connections as necessary to implement service order requests.
• Completes service orders/trouble tickets by the assigned due date and documents services performed in the ticketing/timekeeping system including logging actual labor hours per guidelines on capital and renovation projects.
• Drives and maintains University service vehicles to all on-campus locations and off-site locations, including but not limited to: Coastal Sciences Campus, Scotts Valley Center, and Silicon Valley Institute.
• Performs fire stopping in all conduits, stub outs, and telecommunications pathways to maintain safe environments.
• Maintains hand tools and specialized equipment, including test equipment and computers.
• Escalates any unusual or problem areas to the lead technician or supervisor for assistance and/or resolution.

15% – Perform Technical Support Functions

• Performs system maintenance including system and station level and port level diagnostics and repair.
• Works with Telecom and Network Analysts to diagnose and resolve system malfunctions or failures.
• Responds to after-hours system outages as needed.
• Installs voice/data equipment and components to facilitate system installations, repairs, upgrades, and maintenance.

10% – Maintenance of Database Records Updates

• Collaborates with Engineering and Construction Management Team, Client Support Services, and Network teams to provide updates to cable documentation including but not limited to cut sheet information, active components, and rack elevations.
• Performs technology room (TR) maintenance per established guidelines.

10% – Associated Responsibilities

• Supports departmental goals of providing positive, innovative, and effective customer service through the performance of job functions.
• Attends and completes department-sponsored training to upgrade knowledge in industry standards, new equipment, new technology, industry practices, and department Standard Operating Procedures.

REQUIRED QUALIFICATIONS

• Bachelor’s degree in related area and / or equivalent experience and / or training.
• Demonstrated knowledge of telecommunications terminology and applications.
• Knowledge of communication requirements for voice, data terminal and wireless equipment.
• Knowledge of analog, digital and fiber optic transmission media.
• Knowledge sufficient to perform electronic systems troubleshooting.
• Knowledge of industry installation, termination, labeling, and standards.
• Experience in placing, splicing and testing cable plant, including copper, and fiber optics.
• Experience in placing, pulling, and terminating inside wire and fiber, in making terminal block connections, telecommunications closets (ADF/BDF/IDF) layout and design, and cable arrangements.
• Demonstrated experience with copper, and fiber optic cable, Local Area Network (LAN) systems, Wireless Network systems, and knowledge of the relative properties and procedures.
• Ability to use copper, fiber, and wireless test equipment and tools for troubleshooting and repair of campus cabling infrastructure and network services.
• Excellent organizational ability to prioritize workload and meet strict deadlines.
• Excellent record-keeping skills to document service performed, complete recharge documents and maintain current floor plans and cable records.
• Excellent interpersonal skills, including diplomacy and flexibility to work effectively with management, faculty, vendors, staff and students.
• Excellent verbal communication skills with the ability to communicate complex technical issues to others.
• Excellent written communication skills with the ability to communicate complex technical issues to others.
• Demonstrated skills in designing, estimating, and implementing OSI Physical layer for voice, data, and wireless networks.
• Experienced in reading, interpreting and explaining technical diagrams, specifications and cable records.

PREFERRED QUALIFICATIONS

• Experienced using drawing software, AutoCAD, Visio, or Paint, to manipulate floor and site plans as well as technical schematics.
• Experience using Fluke Test equipment and Fiber Optic Fusion Splicers.
• Ability to configure basic switch parameters, copy/paste port level configuration, enable/disable ports, and perform basic switch changes via configuration scripts.
• Certifications from BICSI, Cisco, Leviton, Corning, etc.

SPECIAL CONDITIONS OF EMPLOYMENT

• Selected candidate will be required to pass a pre-employment criminal history background check.
• Must possess a valid license to drive in the state of California.
• Ability to work long periods of time at a computer with or without accommodation.
• Ability to perform essential physical job functions.
• Ability to ascend/descend ladders with or without accommodation.
• Ability to sustain exposure to dusty, noisy environments and inclement weather as necessary to carry out assigned duties and responsibilities.
• Ability to safely perform the physical requirements necessary to move light to moderate objects up to 60 lbs., with or without accommodation.
• The selected candidate will be required to work all scheduled hours on-site.
• Ability to work a variable schedule.
• Ability to work occasional evenings and weekends as directed.
• Ability to occasionally work overtime with little or no advance notice.
• Ability to work on-call.
• Ability to respond to emergencies after hours as necessary.
• Selected candidate will be required to complete training within established time frames as directed including UC compliance training.
• The University of California has implemented a Vaccination Policy covering all employees. Employees, including new hires, are required to comply with any applicable policies relating to the University of California vaccine program.
• Per the Child Abuse and Neglect Reporting Act (CANRA), this position has been identified as a Mandated Reporter. The selected candidate will be required to report known or suspected child abuse or neglect as defined by CANRA and will be required to sign a Statement Acknowledging Requirement to Report Child Abuse prior to commencing employment. CANRA Penal Codes, and related definitions, requirements, and responsibilities may be obtained here .

SAFETY STATEMENT

All UCSC employees must understand and follow job safety procedures, attend required health and safety training, proactively promote safety at work, and promptly report actual and potential accidents and injuries.

EEO/AA

The University of California is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. UC Santa Cruz is committed to excellence through diversity and strives to establish a climate that welcomes, celebrates, and promotes respect for the contributions of all students and employees.