Function title: NMOC Network Operating Specialist (European AIS Database)
Reference: NOC-NM-2024-FCO/870
Location: Brussels
The selected candidate must reside either at this location or within a reasonable proximity that allows for the satisfactory execution of their duties – Information about living in Brussels
Nature of competition: Internal and external competition
Applicable regulations: Staff regulations governing officials of the EUROCONTROL Agency
Reserve list: Applicable – See details in the “Useful information” section
Your team
Within the Network Management Directorate, the Network Manager Operations Centre (NMOC) optimises traffic flows by constantly balancing capacity supply and demand while ensuring the safe and efficient operation of flights going to and over Europe.
Please note, roles within the NMOC are expected to change as necessitated by introduction of the new system, iNM, and thus applicants should be aware of this prospect and be able to demonstrate resilience, and dealing effectively, professionally, and collaboratively with change.
Your role
Within the Airspace Data domain, your role will be to:
Maintain European AIS Database (EAD) and analyse aeronautical data following AIRAC cycle and ICAO standards.
Process NOTAMS to provide aeronautical services and users with latest information available which might impact flight planning.
Provide support to aeronautical users via the service desk and resolve issues and incidents (Level 1 & level 2).
Perform activities in a timely manner and in accordance with operational procedures.
Stay updated in all related operational documentation, international regulations and standards applicable in the different areas.
Contribute to bilateral meetings with external stakeholders to agree on incidents resolution. Participate to meetings, workshops, tests, special events planning, projects, etc. in support of operations.
Contribute to the development of working practises and processes to enhance efficiency.
Deliver training and courses on topics in the field of expertise and act as OJTI as needed.
Carry out any other tasks in line with the main purpose of the job.
Relevant studies or professional training to carry out the advertised tasks.
This job is subject to an internal vocational training which will lead to the awarding of a certification.
This role requires the attainment and retention of a double validations amongst the following operational domains: Flow Management, Flight Planning or Data Operations. Passing this double validation is mandatory to conclude the training phase.
Minimum 2 years of relevant professional experience.
Experience in AIS/AIM operations, in NOTAMs processing or in ATS Reporting Office.
Knowledge of International Aeronautical Publications, Aeronautical Information Services/Management (AIS/AIM) and ICAO standards.
Knowledge and experience with aeronautical data models (e.g. AIXM) would be an advantage.
Knowledge and experience with aeronautical databases systems would be an advantage.
Working knowledge on Service Desk functions would be an advantage.
Experience in the use of MS Office standard application.
Analytical thinking: you analyse information and are able to identify relationships.
Problem-solving: you anticipate and solve business problems.
Communication: you know how to express information and ideas effectively.
Customer focus: you know how to respond effectively to customer inquiries.
Team work: you foster team work.
This job requires working combinations of shift duties (24*7).
Physical aptitude to work in shift.
Awareness of social impact of shift work and adaptability to shift work.
Ability to work in a multinational and multicultural environment.
Professional conduct in line with the corporate behaviours of the Agency, i.e. result-driven, readiness to change, customer focus, integrity and team-player approach.
The working languages of the Agency are English and French. For this particular job, candidates must be proficient users of English at level C1/C2. The selected candidate will be required to become basic users at level A1/A2 of French before the end of the probation period. The levels relate to the European-framework-reference Common European Framework of References for languages (CEFR).
Useful information
Applications will be accepted from nationals of EUROCONTROL Member States only.
This is an appointment for an undetermined period.
Before receiving an official offer, external candidates must provide certified documentation of their completed studies or relevant professional training.
Before being established in the post, candidates must successfully complete internal vocational training to earn certification. Additionally, they are required to serve a probationary period. If the training concludes in less than nine months, the remaining period up to nine months will be served as probation. If the training extends beyond nine months, the candidate’s official establishment in the post will only occur after the full completion of the training.
The successful candidate shall be appointed at the grade set out in this vacancy notice, or if a group of grades has been published for a job level, in principle at the basic grade of the published job level.
Candidates declared suitable who are not selected for the post will be placed on a reserve list for similar roles. The reserve list will be valid for one year from the closing date of applications.
Information on salary and benefits can be found on our Careers site
EUROCONTROL is an equal opportunities employer. We are committed to equality and diversity. In the event of equal merit, preference may be given to the applicant from the under-represented diversity characteristics in order to complement diversity of teams and rebalance the workforce.