The purpose of the MEL officer to support the Programs to implement the CC projects effectively
Generic responsibilities
- Adhere to NRC policies, guidance and procedures.
- Contribute to area level CC concept note development and provide input on needs.
- Provide regular progress reports to AM, PMs and MEL Coordinator/Manager.
- Coordinate process to establish program level MEL systems participate in log frame design during project proposal process to support on indicator formulation.
- Support and contribute to the development of a data management system through documentation, implementation and coordination of standardizes information flow of MEL activities and reporting.
- Support in developing data collection methodology and tools, and in actual data collection, as needed.
- Capacity building and training of program staff on MEL technical and conceptual areas, as needed
- Support in standardizing MEL across projects.
Specific responsibilities
- Support in standardizing MEL across projects.
- Participated in MEL matrix design during project planning phase.
- Support in outcome monitoring, and research planning. As well as drafting outcome monitoring reports.
- Support in developing data collection methodology and tools, and in actual data collection, as needed.
- Ensure that monitoring data are reported on a timely manner to relevant program and managerial staff and entered on GORS monthly.
- Report cluster/sector 4Ws for Shelter, WASH, ICLA, RRM and Education team field team.
- Handle and process beneficiary contacts received through suggestion boxes; accurate entry and categorization of the case in the CFM database.
- Coordinate the operationalization of NRC Sudan complaints, and feedback mechanism (CFM) system and develop/build upon existing Standard Operating Procedures (SOPs) for CFM.
- Hold training and refresher sessions for CFM and program staff to ensure they have the capacity and skills to deal with complaints at the field level.
- Support in designing and strengthening the learning system including the tools and implementing learning activities with communities and other stakeholders.
- Closely coordinate with partners for the reporting and capacity building.
- Any other task relevant to the position as requested by line manager and MEL manager.
Professional competencies
These are skills, knowledge and experience that are important for effective performance.
Generic professional competencies for this position:
- 2 years’ experience with and knowledge of principles and current approaches to monitoring and evaluation in relief and development programs, using both quantitative and qualitative methods
- Previous experience from working in complex and volatile contexts
- Documented results related to the position’s responsibilities
- Knowledge about own leadership skills/profile
- Fluency in English, both written and verbal
- Strong computers skills including MS Office (Word, Excel, Outlook).
- Able to travel to other areas in Sudan.
- Knowledge of digital data collection platforms (KoBo, CommCare, Ona).
Behavioral competencies
These are personal qualities that influence how successful people are in their job. NRC’s Competency Framework states 12 behavioural competencies, and the following are essential for this position:
- Handling insecure environments
- Managing resources to optimize results
- Empowering and building trust
- Managing performance and development
- Planning and delivering results
The Norwegian Refugee Council (NRC) is a global humanitarian organisation helping people forced to flee.
Join us in assisting millions of people in areas where others cannot, tackling some of the world’s most dangerous and difficult crises. Bring your skills and dedication to an organisation recognised for providing high quality aid and for defending the rights of refugees and internally displaced people.
At NRC, we give responsibility to employees at all levels and foster professional growth and innovative teams. You can expect a supportive culture and an open dialogue with management. We are committed to diversity, equity and inclusion.
Together, we save lives and rebuild futures.
Safeguarding is central to NRC’s work. We expect all employees to:
• treat everyone with respect and dignity
• contribute to building a safe environment for all
• never engage in any form of exploitation, harassment and specifically sexual exploitation, abuse and sexual harassment (SEAH)
• always report. NRC has a zero-tolerance approach to inaction against exploitation, abuse and SEAH
Level of Education: Bachelor Degree
Work Hours: 8
Experience in Months: No requirements