• Full Time, Permanent Role
• Location: Coffs Harbour, NSW
• Salary $90,188 + Super + NFP Salary Packaging Benefits
• Make a meaningful difference to the lives of Australians in need

Life at Mission Australia

When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together we’re building hope and possibility for all.

Find out more about us and our purpose.

Your opportunity

For more than 15 years, Mission Australia Housing has provided safe, affordable homes across five states and territories. With 4,500+ homes and 7,600 residents supported, we bring proven scale, strong governance, and deep community commitment.

In this pivotal and fast-paced position, you will provide high-level administrative support to senior leaders, manage complex tasks with independence, and help shape efficient systems that make a real impact. You will be the go-to person for organising meetings and events, preparing reports and presentations, managing reception and visitor coordination, and ensuring compliance with record-keeping and office asset management. From booking travel and scheduling fleet maintenance to developing streamlined processes and supporting stakeholder relationships, your work will keep our housing operations team performing at its best.

If you thrive in a busy environment, enjoy building strong relationships, and want to contribute to an organisation dedicated to creating positive change, this is your opportunity to shine.

Your key responsibilities will be to:

• Provide high-level administrative support to senior leaders and the State Leader, including preparing reports, presentations, and documentation.
• Develop and implement administrative processes and standards to improve efficiency and support organisational requirements.
• Manage reception and front office activities, including visitor coordination and handling enquiries and complaints with confidentiality and sensitivity.
• Organise meetings, events, and forums, including invitations, room bookings, catering, agendas, and minutes.
• Coordinate travel arrangements and fleet maintenance, ensuring smooth logistical operations.
• Maintain compliance with record-keeping and office asset management, including archiving and inventory control.
• Build and maintain strong relationships with internal and external stakeholders to support service delivery and organisational success.

Requirements for success

• Current driver’s licence, Police Check and WWC Check.
• Relevant qualifications in Administration, Business, or a similar discipline or experience acceptable to Mission Australia.
• Proven experience providing high-level administrative and secretarial support.
• Strong organisational and prioritisation skills, with the ability to work autonomously and manage complex tasks.
• Excellent communication and relationship-building skills, both internally and externally.
• High level of computer literacy, including proficiency in Microsoft Office (Word, Excel, PowerPoint) and ability to learn organisational systems.
• Ability to maintain confidentiality and demonstrate sensitivity toward disadvantaged clients.
• Capacity to work effectively in a busy, complex environment and as part of a collaborative team.

Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.

Your benefits

To ensure our employees feel valued, empowered, and celebrated, we provide a range of employee benefits including:

• Rewarding work – every day you know you’re making a real difference
• Not-for-profit salary packaging, reducing your tax (details via AccessPay)
• Free external, confidential counselling and access to chaplaincy support
• Volunteering opportunities
• Opportunity to purchase additional annual leave
• Extra leave including: Mission Australia Thank You Day & Work Anniversary Day off

Our culture

Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.

We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve.

We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia.

If you live with disability and require support to submit your application, please email [email protected] or visit our Careers page for additional contact details.

We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us at [email protected]

Find out more about a career with Mission Australia.

How to apply

Click ‘Apply’ and send your application today!

As a committed Circle Back Initiative employer, we will respond to your application.

Applications are shortlisted as they are received. Please apply as soon as possible to be considered. Thank you