Office Coordinator – Greensborough

Are you looking for a rewarding career where you will walk alongside people with disability and be part of creating a more inclusive, accessible, and connected community?

We’re seeking a professional Office Coordinator with relevant experience to join the NDIS Services Team within BSL’s Disability Services Division.

• Working for BSL is a rewarding work experience that enables you to be at your best, while empowering and working alongside people with a disability
• Join a team who are passionate about their work and are valued for the important work they do
• Permanent full time position, working 38-40 hours per week, available in Greensborough, 
• Total remuneration package between $81, 323.76 – $87,201.56 per annum, including superannuation.
• Improve your take-home pay by using salary packaging options – up to $18,500 can be packaged every year (details via AccessPay)
• 4 weeks of annual leave (plus 17.5% leave loading on top)
• Flexible working options with Rostered Days Off (RDO) available
• Support through our Employee Assistance Program
• Discounted health insurance and free flu shots each year
• A work environment that respects and actively supports diversity through provisions such as 10 paid days Aboriginal and Torres Strait Islander Cultural Leave 

This opportunity will be a permanent full-time position, working 38 – 40 hours per week based at our BSL NDIS office in Greensborough.

ABOUT THE BROTHERHOOD OF ST LAURENCE

At BSL, our approach to working with people with disability emphasises empowerment, choice, community connection and individual strengths. We recognise the importance of family, friends, carers and community in providing opportunities for meaningful contribution and inclusion for people with disability.

The Brotherhood of St Laurence (BSL) has a clear vision – an Australia free of poverty. For over 90 years, we have worked with policy makers and the community for systemic change that will prevent and alleviate poverty in Australia. We are made up of 1500+ employees and 1000+ volunteers to make a difference in our communities.

BSL is a partner organisation to the National Disability Insurance Agency (NDIA). BSL delivers the NDIS across metropolitan Melbourne and the Mornington Peninsula, support to people with a disability to access and navigate the NDIS.

THE ROLE

The Office Coordinator (OC) is responsible for providing professional and efficient administration support and customer services. This is done by ensuring quality and reliable systems and procedures are developed to support team members based at the office. This position will act as the first point of contact for callers and visitors to the office, providing a positive, professional, and welcoming environment.

The Office Coordinator will work closely with Senior Managers to ensure the office operates effectively through efficiently coordinating administration, business operations, and the day-to-day maintenance of a safe, efficient, and well-functioning work environment.

To do this you will:

• Support the delivery of high-quality NDIS services in accordance with BSL’s contractual agreements. 
• Be the first point of contact for the site in relation to building maintenance and facilities, ICT, room bookings, event management, OHS, emergency procedures and managing shared spaces and equipment. 
• Be the front of house point of contact for participants, formal and informal supports, as well as non-NDIS participants. This can also be via phone, webchat, email, or mail in addition to face-to-face interactions. 
• Identify and resolve any initial issues such as accessing and confirming supporting documentations. Verify participant information and ensure accuracy of content.  
• Ensure all participant interactions are customer centred, including in relation to their preferred appointment day, time, and location. 
• Outline the role of EC / LAC and where required, prepare the participant for their meeting through information provision.  

WHAT WE ARE LOOKING FOR

Whether you are continuing your career in the disability sector or seeking a new challenge, we welcome all applicants who have a positive and contemporary approach to disability, regardless of professional background.

We seek applicants who have: 

• Proven experience in an intake or data entry role. 
• Demonstrated experience in community development. 
• Demonstrated ability and commitment to helping people attain their goals. 
• Proven experience working in a team environment requires staff to pivot from one task to another flexibly and within short notice. 
• Demonstrated experience in providing professional and friendly customer service to the community in customer facing environments.   
• Highly developed time management and organisational skills including the ability to multi-task, prioritise workload and meet deadlines.   
•  Demonstrated knowledge and competency in Microsoft Officer Programs including Word, Excel, Teams, and Outlook, with the ability to effectively use a range of office, admin, and customer support technologies.  
• Relevant qualifications and/or experience in the disability sector, or awareness of the impact of existing or acquired disability upon individuals, families/carers, and the community.
• Proven ability to effectively use and suggest improvements for the use of technology in the workplace. 
• Highly developed administrative and professional writing skills.  
• Highly developed interpersonal and communication skills with the demonstrated ability to liaise and build collaborative relationships across all levels, both internally and externally, and with people from diverse backgrounds.   

CULTURE

BSL employees enjoy a range of flexible work options and other attractive benefits. Recognising that there is no ‘one size fits all’ pattern of work–life balance, the organisation endeavours to provide options to suit the needs of all staff.

APPLY NOW

If you have any questions about the role, please contact Jacquie Beard, Senior Manager – Local Area Coordination on 0429 901 817 or email [email protected] for a confidential discussion.

Alternatively, contact is Seb Papadimitriou, Senior Manager – Early Childhood on 0438 483 580 or email [email protected] for a confidential discussion, using the subject line: Office Coordinator – Greensborough enquiry via EthicalJobs.

Please review the Position Description to address the Key Selection Criteria within your application.

Key Selection Criteria must be answered for applications to be considered.

Please upload the Key Selection Criteria as a separate document.

Any applications that do not complete the Key Selection Criteria will not be shortlisted.

Early submissions are encouraged with interviews likely to occur before the closing date. 

We are an EEO and understand the importance of diversity and inclusion. We recognise that everyone has the right to an equitable, safe and productive environment and to be treated with dignity and respect.  We welcome applications from all people regardless of age, gender, ethnicity, cultural background, disability or sexual orientation. Aboriginal and Torres Strait Islander people are encouraged to apply.

Successful applicants will be subject to pre-employment checks including criminal history and working with children. Recruitment decisions are based on the key inherent needs and requirements of each role, and candidates are selected based on their unique strengths and characteristics.  Applicants must have proof of working rights in Australia.