Office Facilities Business Analyst

Position Purpose 

• The purpose of the Office Facilities Business Analyst position is to leverage large-scale data analysis to drive strategic decision-making and optimization within UNHCR’s real estate portfolio. This role is central to identifying cost saving opportunities, improving operational efficiency, and enhancing sustainability and physical accessibility performance. The Analyst will support the development of a long-term strategy that aligns office premises with organizational growth and expansion plans, considering opportunities for portfolio diversification. By providing senior management with actionable insights and recommendations, the Analyst will play a key role in defining the direction of UNHCR’s office facilities management.
• In addition, this position will be responsible for recommending improvements to the existing data collection system to ensure that it provides accurate, complete and useful data for ongoing analysis and decision-making. S/he will work with relevant stakeholders to gather additional insights and validate findings.
• The incumbent will work under the direct supervision of Senior Land and Buildings Officer reporting to the Chief of Global Infrastructure Section.

Duties and Responsibilities 

• Data analytics and visualization
• Conduct comprehensive analysis of the data collected on office facilities to identify trends, patterns, and anomalies.
• Identify key cost drivers and areas for potential cost savings across the real estate portfolio.
• Evaluate efficiency gains and opportunities for optimization in office space utilization and management.
• Assess the adaptability of office spaces to accommodate changing work trends and staff needs, such as remote work policies.
• Monitor and analyze occupancy rates and trends over time, developing methods for ongoing tracking.
• Identify occupancy rates and trends over time. Identify ways to monitor this.
• Identify and analyze trends and opportunities in Safety, Security, Accessibility, Sustainability, and Well-being.
• Develop visual presentations and dashboards to effectively communicate data analysis findings to stakeholders.

Actionable insights and recommendations 

• Provide summary reports on cost savings and efficiency opportunities according to the performance framework.
• Provide detailed assessments and actionable recommendations to improve office facilities performance and compliance with essential standards related to sustainability, physical accessibility, space management, etc.
• Collaborate with senior management and stakeholders to develop and refine office facilities management strategies based on analytical insights.
• Develop key performance metrics aligned with strategic objectives, including common premises.

Contributions to systems development 

• Recommend enhancements to the Oracle Unifier system to improve data accuracy, completeness, and utility.
• Contribute to the development of the corporate ERP system (C-ERP) to capture building-level expenses and lease details accurately.
• Ensure continuous improvement in data collection processes and methodologies to support high-quality analysis.
• Develop and implement mechanisms for continuous monitoring and evaluation of office facilities management practices and outcomes.
• Establish a monitoring mechanism that addresses risks associated with lease agreements, building condition, and market volatility to further optimize operational continuity.
• Support the development of an integration between UNIFIER and the UN Info platform to ensure a smooth transfer of information.
• Analyze the feasibility of adding other types of facilities (guest houses and reception facilities) to the GIS portfolio.

Stakeholder Engagement 

• Work closely with relevant stakeholders, including facility managers, and financial analysts, to gather additional insights and validate findings.
• Facilitate discussions and workshops with senior management and other stakeholders to align on key recommendations and implementation strategies.
• Prepare detailed documentation outlining recommendations for changes to the real estate portfolio, including cost-benefit analyses and risk assessments.
• Provide training and support to staff on data collection and analysis tools to ensure effective use of the systems.

Desired Candidate Profile 

Degree requirements: 

• Advanced university degree (Master’s degree or equivalent) in Architecture, Civil Engineering, Real Estate Management or appropriate related field from an accredited university.

Work experience: 

• A minimum of 5 years of relevant professional experience in business analysis, facilities management, real estate management, or a related field.
• Experience working with large-scale data analysis and visualization tools.
• Experience in the development and implementation of facilities management systems.
• Familiarity with UN administrative/financial regulations and practices. Knowledge of ERP systems.

Source: https://unhcr.wd3.myworkdayjobs.com/en-US/External/job/Budapest-GSC-Hungary/Office-Facilities-Business-Analyst_JR2446114