Job description
- Ongoing – Full Time – 35 hours per week
- Clerk Grade 5/6 (between $93,295 – $102,941 plus super and annual leave loading)
- Location – Tamworth
About us
Legal Aid NSW helps people with their legal problems. We can help people with most areas criminal law, family law and every day civil law legal issues. We give legal advice, help at court and do family dispute resolution. We can do this over the telephone or at one of our 28 offices.
About the role
Support and advise the Solicitor-In-Charge (SIC) in operational matters to ensure the effective delivery of client services.
Manage and coordinate the administration team in a small to medium regional office to ensure client service activities are resourced and achieved.
About you
You will have demonstrated leadership and managerial experience to be a confident, reliable and trustworthy member of a team. You are a self-motivated individual who has excellent written and verbal communication skills, with a focus on customer service and customer satisfaction. You will have strong organisational skills, with meticulous attention to detail to be able to think creatively and develop innovative solutions. You will be able to show initiative and possess the ability to identify opportunities to develop office processes that improve efficiency and help drive optimal customer service.
You will be able to perform well independently and as part of a team environment. You will possess the ability to develop a culture of respect and positivity among a team and build strong relationships with internal and external key stakeholders to ensuring that expectations have been met.
We may use this recruitment to create a talent pool for similar ongoing or temporary vacancies we have over the next 18 months.
WHY YOU SHOULD JOIN LEGAL AID NSW!
We are committed to diversity and inclusion
We are committed to creating a culturally safe and genuinely inclusive organisation and workplace for everyone who works and interacts with us. We strive to be a place where people from diverse backgrounds want to work, where voices and cultures are valued and where people feel valued, welcomed, respected and heard.
We want a workforce that reflects our clients, so we can deliver a service that meets the needs of the community. We welcome applications from people with diverse backgrounds — including Aboriginal and Torres Strait Islander people, people with disability, the LGBTQI+ community, culturally diverse people and other diverse communities.
We acknowledge, support and accommodate the diverse access needs of people with visible and invisible disabilities. If you need an adjustment to participate in the recruitment process, or you’d like information about what we can do to help you, please contact our team at [email protected].
Other benefits of working with us
- You will have access to training, development and mentoring opportunities.
- We are an accredited Flex Ready certified employer and are recognised as leaders in the area of flexible work. Most of our staff work flexibly — for example, from home some of the time or in a way that helps them balance family and work life.
The essential requirements for this role
You must:
- be willing to do a Criminal Record Check or Working with Children Check
- hold Australian or NZ citizenship, Australian Permanent Residency (for ongoing vacancies) or a valid visa to work in Australia (for temporary vacancies)
How to apply
You MUST submit your application online through the Apply Now button. If you submit your application late or by email it will NOT be accepted.
Your application must include:
- your resume (no more than 5 pages)
- cover letter (no more than 2 pages). In your cover letter, please address the two (2) target questions below:
- Outline your experience in managing challenging workloads and competing demands in a fast-paced legal or similar environment. What techniques do you use to stay highly organised, to meet competing priorities to ensure that deadlines are met and to overcome workload challenges?
- Outline your experience in leading a team to work together to achieve its objectives. What skills do you possess and techniques do you use to foster a cohesive and positive team environment? Identify some of the challenges of maintaining morale among a team and how you have, or would you respond to these challenges?
Make sure your application is complete and you have answered all questions before you submit it.
Do you need help to apply?
It’s important to properly prepare before you apply for a role. Here is some other information to help you:
- If you have questions about the role, you can contact the Hiring Manager – Kate Bromley on (02) 6768 4927 or email: [email protected] using the subject line: Office Manager – Administration – Tamworth enquiry via EthicalJobs.
- If you are an Australian Aboriginal or Torres Strait Islander and are thinking about applying, you can contact the Aboriginal Services Branch to arrange a confidential conversation about any questions you may have.
- The Role Description sets out the responsibilities of the role.
- The focus capabilities and key accountabilities in the role description indicate what is expected at that level. Being familiar with these will help you understand what the panel will be looking for in the successful candidate.
- Applying for a Role
- Working at Legal Aid NSW