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WHO began when our Constitution came into force on 7 April 1948 – a date we now celebrate every year as World Health Day. We are now more than 7000 people from more than 150 countries working in 150 country offices, in 6 regional offices and at our headquarters in Geneva.
Our primary role is to direct and coordinate international health within the United Nations system and our main areas of work are health systems; health through the life-course; noncommunicable and communicable diseases; preparedness, surveillance and response; and corporate services.
We support countries as they coordinate the efforts of governments and partners – including bi- and multilaterals, funds and foundations, civil society organizations and the private sector.
Working together, we attain health objectives by supporting national health policies and strategies.
WHO works worldwide to promote health, keep the world safe, and serve the vulnerable.
Our goal is to ensure that a billion more people have universal health coverage, to protect a billion more people from health emergencies, and provide a further billion people with better health and well-being.
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OBJECTIVES OF THE PROGRAMME
The Office of the Regional Director (RDO) has the overall responsibility for planning, execution and evaluation of WHO programmes at the regional and country level and in strengthening the alignment and joint work across the three levels of the organization. RDO is also expected to play a pivotal role in identifying key initiatives that will transform the Region and make its overall governance and management agile and responsive to the needs of the Member States and partners. The office of the RDO is also expected to contribute to the achievement of the new GPW14.
DESCRIPTION OF DUTIES
1. Hear and advise staff members on work-related concerns which they consider to be in non-observance of the terms of their appointments, their working conditions and/or their relations with colleagues, supervisors or supervisees, with a view to enhancing the overall working environment.
2. Assist all parties concerned to reach a fair solution through: fact-finding, mediation, discussion and involvement of all parties; the Regional Ombudsperson does not have decision-making authority but will advise and make recommendations on issues involved.
3. Intervene where he/she deems necessary; ensuring that all reasonable steps have been taken through normal channels for due process, justice and fairness to prevail.
4. Provide information, guidance and referral as appropriate.
5. Identify systemic issues, including: trends, issues and concerns on policies, procedures work climate and overall performance of duties and responsibilities, without breaching confidentiality or anonymity.
6. Provide feedback by advising the Regional-Director and/or other stakeholders in the region on corrective and preventive action as may be appropriate, in particular as regards systemic issues.
7. Act as a resource for best practices in relation to the Ombudsperson’s function across the Organization and facilitate the exchange of information and experience in this respect.
8. Maintain an active understanding of professional developments in their area of work by continuing professional membership of the International Ombudsman Association (IOA), and participating in the annual and regular meetings of the WHO Ombuds Network.
9. Ensure regular evaluation of the impact of OMB through surveys of the perceptions of staff members as well as visitors.
10. Develop an annual work plan which is aligned with the objectives of OMB and the concerns of the main stakeholders.
11. Provide advice on the Organization’s formal dispute resolution mechanisms, including to the relevant formal or informal stakeholders, on the formulation of solutions and mechanisms for dispute resolution and relevant preventive measures, including mediation, counselling and relevant learning and development activities (e.g. training).
REQUIRED QUALIFICATIONS
Education
Essential: Master’s degree in public health, management, administration, social science, law, organizational development or related area.
Desirable: Accreditation as a Certified Organizational Ombudsman Practitioner (CO-OP) by the International Ombudsman Association (IOA). Accreditation as a certified mediator. Training and/or equivalent experience in the area of alternative dispute resolution or mediation.
WHO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU)/United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: http://www.whed.net/ .
Experience
Essential: At least ten (10) years of relevant work experience, including:(a) at least five (5) years as a mediator/ombudsperson/conflict resolution manager or leader or as an expert in conflict resolution and/or in mediation management and:(b) at least five (5) years experience in managing projects and staff, including planning activities of various nature. Experience in organizing and conducting staff training and awareness raising events in conflict resolution and mediation management. Demonstrated International experience is mandatory.
Desirable: Previous experience of management in international, intergovernmental organization, government or national public institutions.
Skills
-Demonstrates a full knowledge, and commitment, to the mission and values of the Organization by aligning the area of work with the strategic direction of the Organization.
-Is fully conversant with and behaves consistently in accordance with the rules, principles and environment that define the scope and standards of his/her professional practice, e.g. (a) UN system, WHO structure, ethical values, administrative rules and regulations, and the Code of Conduct for International Civil Servants (b) Conforms to the principles of practice of the International Ombudsman Association: accessibility, confidentiality, independence, impartiality, neutrality, reasonableness.
-Has demonstrated experienced and mature professional judgment: (a) In assessing and balancing the respective importance of administrative, personal, technical and communication aspects of a given conflict situation. (b) In assessing practical conditions and context within which rules and principles have to be applied, e.g., dealing with confidentiality versus imminent risk of serious harm.
-Leads by example towards a culture of learning based on respect.
-Establishes a culture of learning, encouraging through one’s own behaviors and initiatives, to keep up to date on trends in developments in the field.
-Has excellent leadership and managerial skills and a strong understanding of management practices and the functioning of a major international organization.
-Displays, through leadership and decisions, understanding of political systems and underlying drivers.
-Is able to support staff in knowing and managing themselves, their communication and relations with colleagues better, thus enhancing the working environment and opportunities for improved dialogue and partnerships across the Organization. Has excellent communication skills and ability to interact effectively with staff members at all levels.
-Instills a culture that encourages effective communication in multicultural environments.
-Has experience in the application of principles and techniques of conflict management and resolution in the workplace, alternative dispute resolution, counselling, coaching and cross cultural awareness.
-Practical knowledge of organizational development and disciplines related to general management, strategic planning, organizational change, and human resource management. Has experience in negotiation, high level intervention, and extensive organizational development.
-Ability to make concise oral presentations, write analytical reports based on objective facts, ability to act tactfully and demonstrate good judgment in sensitive situations, courteous style and sensitivity to confidential information.
WHO Competencies
Enhanced WHO Global Competency Model: who-enhanced-competence.pdf
Teamwork
Respecting and promoting individual and cultural differences
Communication
Setting an example
Promoting innovation and organizational learning
Use of Language Skills
Essential: Excellent knowledge of spoken and written English.
REMUNERATION
WHO salaries for staff in the Professional category are calculated in US dollars. The remuneration for the above position comprises an annual base salary starting at USD 92,731 (subject to mandatory deductions for pension contributions and health insurance, as applicable), a variable post adjustment, which reflects the cost of living in a particular duty station, and currently amounts to USD 3987 per month for the duty station indicated above. Other benefits include 30 days of annual leave, allowances for dependent family members, home leave, and an education grant for dependent children.
ADDITIONAL INFORMATION
This is how cinfo can support you in the application process for this specific position:
Working hours (%): 80-100%
80-100%
Type of contract: Staff (Permanent and Fixed Term)
Duration: 2 years
Macro-area: South / East Asia and Pacific
Level of experience: Senior Professional, more than 5 years
Area of work Definition: Health and Nutrition
Type of organisation: Multilateral Organisations
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