Online Customer Service/ Administrator – German Team

Job title:

Online Customer Service/ Administrator – German Team

Company

TopCashback

Job description

About TopCashbackTopCashback is one of the world’s biggest cashback sites and we help save our members money when they shop. We have more than 20 million members globally and work with thousands of brands across the UK, US, China, Germany, France, Australia and Italy.We’re extremely proud to provide an award-winning service to our members. Most recently we have won one of the most prestigious accolades for UK businesses -the Queen’s Award for Enterprise in International Trade. We are a six time winner of ‘Cashback site of the year’ at the Moneyfacts Consumer Awards. We have also won a range of accolades at the prestigious Performance Marketing Awards including Industry Choice of Publisher (six times in the last seven years) and Best Team in Performance Marketing (won in 2021).At TopCashback, since we began, we have been committed to building a fair, diverse and inclusive company. We believe that diversity and nurturing a culture where we can all be our true selves at work, makes us stronger as a business. We celebrate differences and foster a fair and equal environment for us all to flourish in. After all, we spend most of our time together.With fairness at heart, we‘re committed to being an equal-opportunity employer regardless of race, ethnicity, gender, sexuality, religion, disability, nationality, age or similar. Whoever you are, whatever walk of life you are from, we’ll welcome you to our TopCashback family.The RoleA truly exciting opportunity for a Native level German speaker – We are seeking someone with a roll your sleeves up attitude who genuinely does what is needed even if its outside the main role to really help to drive our growth in a new market.You will be responsible for communicating with our German members online, keeping them up to date and providing information about their missing cashback claims. This is done through our Backoffice. Additionally you will support the team with admin work such as uploading new merchants and more.We will provide all the training you will need helping you work in a timely manner and demonstrate good problem solving and customer service skills. And bonus, this is all done online, we are not a call center environment.Key Responsibilities· Responding to customer support queries through Backoffice, social media sites and email· Troubleshooting all queries using a logical approach· Setting up of the website / offers· Adding new merchants to the site· Updating, reviewing, and editing site placements and content.· Working to the set service levels and KPIs.· Recognizing any issues and alerting the line managers· Delivering excellent levels of customer service at all times.· Supporting other members of staff within the team.Requirements· Grammar and written communication skills in both German and English.· Problem solving and analytical skills.· Professional and hard working· Self-motivated and able to work under their own initiative· Well organized with the ability to prioritize workload and deadlines· IT skills and attention to detail

Expected salary

£24000 – 28000 per year

Location

Stafford, Staffordshire

Job date

Tue, 26 Mar 2024 23:09:37 GMT

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