Operational Data Management Officer

All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR’s core values of professionalism, integrity and respect for diversity.

Duties:

• – Manage and oversee the use, maintenance and technical support of core operational data applications, including systems that manage refugee registration and identity management, including overseeing the quality of data collection and ensuring consistency with standards and guidelines.
• – Perform database administrator functions in relation to local field server machines that contain operational data, and refugee and other persons of concern data.
• – Respond and manage user access permissions for UNHCR staff, local government and NGO partners to global applications in accordance with the policies and standards, including the Data Protection Policy and regional or local country data protection protocols.
• – Design and develop standard reports, templates and forms, while ensuring consistency with global guidance and policies, and in consultation with relevant stakeholders, including business module owners.
• – Identify, diagnose and escalate for the resolution of technical user errors, bugs and queries related to UNHCR core applications on persons of concern data and other operational data systems, in consultation with headquarters, external developers and support teams.
• – Oversee capacity building and guidance of technical users and administrators, including provision of training materials and remote webinars and training session for technical staff related to data management, data query and report-building.
• – Oversee and monitor user management and conduct regular clean-up of user accounts and access permissions in accordance with relevant guidance and procedures of the applications and systems under his/her responsibility.
• – Oversee and monitor device and user management within local client and field server solutions, including monitoring frequency of data synchronization to prevent and mitigate data loss.
• – Analyse and respond to user requests and queries, including compilation and assessment of applications enhancements and change requests.
• – Assist with data quality assessment, data clean-up and data mapping from legacy or external database systems to the applications, as required.
• – Conduct data collection audits as required.
• – Conduct field testing of new functionalities within respective applications, as required.
• – Support the design and strengthening of operational reports and statistics, including provision of training and user guidance.
• – Support discussions and definitions of business requirements for interoperability of local tools and applications within the core applications, in consultation with business owners and relevant governance structures.
• – Keep apprised of evolving technology and new business needs to support operational data management systems, including registration, identity and population data management in the country operations;
• – Provide business analysis for operational needs.
• – Support the identification and management of risks and seek to seize opportunities impacting objectives in the area of responsibility. Ensure decision making in risk based in the functional area of work. Raise risks, issues and concerns to a supervisor or to relevant functional colleague(s).
• – Perform other related duties as required.

Minimum Qualifications:

• Education & Professional Work Experience
• Years of Experience / Degree Level
• For P3 – 6 years relevant experience with Undergraduate degree; or 5 years relevant experience with Graduate degree; or 4 years relevant experience with Doctorate degree

Field(s) of Education:

• Computer Science Information Technology Economics
• Statistics Social Science or other relevant field.

Relevant Job Experience:

Essential:

• Excellent computer skills, particularly in data management. Technical expertise in registration, operational data management and individual case management. Knowledge of SQL or Microsoft Dynamics CRM. Knowledge of UNHCR data standards and procedures.

Functional Skills:

• IT-IT Refugee Systems & Applications
• DM-Data collection methodologies
• DM-Data Management
• DM-Database Design & Development
• DM-Protection Data Management Systems
• IT-Biometrics
• IT-Business Analysis (BA)
• DM-Data Collection and Analysis
• TR-Training – Virtual and face to face

Language Requirements:

• For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English.
• For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language.
• For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.