Operational Support Manager

Job Number: HCAA01971
DBS Required: No
Agreement Type: Permanent – Full Time
Contracted Hours: 36
Salary: £49,071 – £51,099

The Role:

This is an exciting time to join the Climate, Sustainability & Environmental Services Team
as Operational Support Manager and play a key role in making Hackney cleaner, safer and
greener. Based at our Millfields Depot you will lead Operational Support Services (OSS), who
are responsible for the delivery of administrative support to Environmental Services and
executive support to senior management. Operational Support Services are also responsible for
supporting the on-going development of the Environmental Services, marrying up innovation and
technology with smooth and efficient front-line services. These services include waste
collections, waste transfer station operations, estate and street cleansing, service requests
and complaints.

The Operational Support Manager will also work closely with the Policy and Systems Development
Team on the development and expansion of IT systems and processes across the workforce to
modernise the service, and to efficiently manage service data, including the day-to-day
training and support of operational staff on incab/mobile technology.

The successful candidate will therefore need to be very adept at learning and understanding a
large variety of waste and environment related processes, and in time be able to identify
process improvements and efficiency savings. They will be an expert communicator, able to
investigate complex complaints and requests for information, and to compile this information
into accurate and nuanced complaint responses.

Experience of managing an administration team is essential, ideally in the waste industry or
local authority setting. Previous experience undertaking complex complaint investigations and
providing responses is also essential, and the successful candidate must also be able to
demonstrate a track record of using technology and developing administrative systems.

There is no better place to work in London than Hackney; we have great pride thank in our
borough, our communities, and our services. Hackney is one of London’s most vibrant and diverse
boroughs. It’s one of the most sought-after areas to live in London with good schools, parks,
and local amenities, as well as great transport links and vibrant and diverse communities.

If you want to work in a place where you can represent our values, so we achieve the best for
our residents, please click on the apply button below.

The recruitment process is anonymous. Therefore, we do not accept supporting statements or CVs.

When applying, there will be a number of questions relating to the post on the application
form. It is essential that you complete the application questions, responding to each using
examples of your skills, knowledge, and experience.

We will not accept applications where Artificial Intelligence (AI) has been used to assist with
completing the competency questions or any part of the application form.

This application process replaces a supporting statement.

Closing date for applications: 30 June 2024 (22:59).

Interview date: 10 -12 July 2024.

We are also working towards our vision, which is to be a place for everyone; where residents
and staff can be proud; a place that celebrates diversity and where everyone can feel valued,
included, and involved. In order to achieve this, we look for people who are: Proud; Ambitious;
Pioneering; Open; Proactive; Inclusive.

Hackney Council works to eradicate discrimination on the basis of age, disability, gender
reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or
belief, sex, and sexual orientation. We also recognise that people can be disadvantaged by
their social and economic circumstances, so we will also work to eliminate discrimination and
disadvantage caused by social class. We also welcome those interested in flexible working. We
particularly welcome applications from disabled people, as this group is currently
underrepresented in our workforce.

The Council has a dedicated employment support service (Hackney Works), which offers Hackney
residents guidance in relation to applying for jobs. If you are thinking about applying for a
job, please contact the Hackney Works team to find out what support is available: [email protected]