Operations and Crisis Coordination Officer (Temporary Job Opening)

Org. Setting and Reporting

The Department of Safety and Security (UNDSS) is responsible for providing leadership, operational support and oversight of the United Nations security management system (UNSMS) globally. As a global leader in security risk management principles, UNDSS enables the safe and effective delivery of United Nations programmes and activities in the most complex and challenging environments, while maximizing precious resources. To this end, the work of the Department is aligned under a clear mission, to enable United Nations system programme activities through trusted security leadership and solutions. This is a unique opportunity to join a diverse, dynamic and exciting organization gaining unique and valuable experience where security provides great value. Besides the opportunity to gain new skills and further advance security expertise, this position offers a fulfilling environment that gives you satisfaction by contributing directly or indirectly to peace and security, human rights, and achievement of the Sustainable Development Goals. Simply, all humanity will be benefiting from your work. Together, we can make the world a better place. For more information on the Department, and how we make an impact on the world in enabling the achievement of SDGs, visit: https://www.un.org/undss/ This position is located in the UNDSS Global Security Operations Center (GSOC) in New York. The Operations and Crisis Coordination Officer reports to the Chief of the GSOC in the Division of Field Operations (DFO).

Responsibilities

Within delegated authority, the Operations and Crisis Coordination Officer may be responsible for the following duties: • Provides substantive inputs in the forecasting of the evolving security environment and, the UN’s security and operational responses. Using analytical techniques and collaborative team research, supports planning and ensure awareness of the current trends to enhance or adjust security programmes, including monitoring open sources and social media. • Supports the development of risk management strategies and drives planning using situational awareness, critical thinking, and logic to detect and interpret early signals, emerging trends and analysis of multi-dimensional threats that may impact security through the collection, verification and review of data, tracking trends and tendencies with data evidence, assessing significant developments. Identifies the strengths and weaknesses of different solutions, conclusions, or approaches to problems. • Supports the Crisis Communication Center by collating, coordinating, and drafting inputs to security reports, sitreps and other related documents in support of ongoing crises; and maintains situational awareness regarding all aspects of a developing crisis and associate response. Including preparing maps and visual graphs to track UN operational needs and priorities. • Provide notification to relevant issues coming through the GSOC and provide support where possible to actions requested. • Identifies and monitors trends of security incidents affecting UNSMS personnel, organizations, and Monitors activities related to the implementation of the approved security measures. • Prepares, reviews, implements, and supports security planning, security risk management documents and risk management-based security solutions through innovation and creativity. Provides written analysis of security trends and reporting of incidents. Participates in meetings, committees, and task forces, prepares papers on security issues, delivers briefings provides responses, as needed. • Advises on, and supports, the inclusion of security in all stages of United Nations activities and programmes. Provides advice and support to line managers responsible for security. Enables the delivery of mandates and programmes through direct operational assistance. Supports and collaborates with relevant parties, building consensus to ensure alignment and support for security operations and initiatives to best enable UN activities. • Monitors and contributes to activities that relate to the implementation and evaluation of preparedness and compliance; drives results that help support efficiency and effectiveness of operations. • Enhances communication and trust through active collaboration, consultation and exchanges with agencies, funds, and programmes and other stakeholders, for information sharing, coordination of responses, provision of security briefings, taking into account operational activities and risks. • Supports organizational resilience and contingency planning, crisis decision-making, and the development of disaster recovery and business continuity plans, by providing information and analysis including situational monitoring and updates. • Provides support to UNSMS organizations to establishing and maintaining a functioning Emergency Communication System through the GSOC. • Assists in the response to crisis events and security incidents. • Actively implements departmental approaches to mainstreaming gender, diversity and inclusion into all aspects of the work as well as ensuring the implementation of people-centred security risk management approaches considering specific threats or vulnerabilities of personnel and adapting practices and measures in support of diversity and inclusion. • Identifies and promotes best practices through after-action review and table-top exercise. • Performs other functions as directed.

Competencies

Professionalism: Demonstrates respect and sensitivity towards diversity in all its forms, in all cultural, gender and religious settings. Takes responsibility for incorporating different perspectives and ensuring the equal participation of women and men in all areas of work. Contributes to an environment in which others can talk and act without fear of repercussion; places confidence in and builds trust with colleagues and stakeholders. Demonstrates effective interpersonal skills and emotional intelligence, including self-awareness and contextual intelligence. Shows openness to learning and commitment to self-development. Identifies issues, researches, collects data, demonstrates situational awareness, conceptual analytical and evaluative skills and participates in the resolution of issues/problems demonstrating critical thinking, perceptiveness, judgement and decision-making. Demonstrates an ability to implement policies. Ability to make quick decisions in emergencies or when rapid response is needed. Communicates complex concepts effectively both verbally and in writing. Shows pride in work and in achievements. Demonstrates professional competence and mastery of subject matter. Is conscientious and efficient in meeting commitments, observing deadlines and achieving results. Shows ability to prioritize, manage, and implement multiple high-level projects in a timely manner, even in fast-changing contexts. Is motivated by professional rather than personal concerns. Takes ownership of accountability and supports strategies to ensure compliance with all security risk management decisions and regulations. Shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Communication: Speaks and writes clearly and effectively; listens to others, correctly interprets messages from others and responds appropriately; asks questions to clarify and exhibits interest in having two-way communication; tailors language, tone, style and format to match audience; demonstrates openness in sharing information and keeping people informed. Teamwork: Works collaboratively with colleagues to achieve organizational goals; solicits input by genuinely valuing others’ ideas and expertise; is willing to learn from others; places team agenda before personal agenda; supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position; shares credit for team accomplishments and accepts joint responsibility for team shortcomings.

Education

Advanced university degree (Master’s degree or equivalent) in business or public administration, political/social science, psychology, criminal justice, law, international relations, security management or a related field is required. A relevant first-level university degree in combination with two additional years of qualifying experience may be accepted in lieu of the advanced university degree. A first-level university degree may be substituted with a diploma from a police or military education institution, college or academy obtained over a minimum of a three-year period.

Job – Specific Qualification

Not available.

Work Experience

A minimum of five years of progressively responsible experience in international relations, disarmament affairs, conflict resolution, crime or terrorism prevention, security, risk or disaster or emergency management and preparedness in the public or private sector areas responsible for responding to emergency situations that directly impact security is required. Two (2) years of experience in field operations is required. Specialized experience in such areas as security programmes, risk assessments, or analysis in an operation center, such as Joint Operations Center (JOC) or Security Operations Center (SOC) is required. Two (2) years of international experience in the Security Management System is required. Experience in using applied analytics, business intelligence, information management to advance decisions, strategies and execution is required. Experience in planning, design, implementation, or review of risk mitigation measures related to operations impacted by insecurity is desirable.

Languages

English and French are the working languages of the United Nations Secretariat. For the position advertised, fluency in English (oral and written) is required. Knowledge of French is desirable. Knowledge of another official United Nations language is desirable. Note: Fluency equals a rating of “fluent” in all four areas (speak, read, write and understand). Knowledge of equals a rating of “confident” or “fluent” in at least two of the four areas.

Assessment

Evaluation of qualified candidates may include an assessment exercise which may be followed by competency-based interview.

Special Notice

• The position will only become available on 01 July 2024. This position is funded from an extrabudgetary project grant and available from 01 July 2024 to 28 February 2025. The appointment or assignment and renewal thereof is subject to the availability of funds, budgetary approval and/or extension of the mandate. Accordingly, the appointment will be temporary for the duration of the grant. If the selected candidate is a staff member from the United Nations Secretariat, the selection will be administered as a temporary assignment. • The United Nations Secretariat is committed to achieving 50/50 gender balance in its staff. Female candidates are strongly encouraged to apply for this position. The United Nations Department of Safety and Security (UNDSS) is taking efforts to improve gender parity, including full implementation of the UN-wide, and Departmental Gender Strategies. We are committed to providing an inclusive culture and exciting opportunities for women in the security and operations field. • While this temporary assignment may provide the successful applicant with an opportunity to gain new work experience, the selection for this position is for a limited period and has no bearing on the future incumbency of the post. • Subject to the funding source of the position, the eligibility for this temporary job opening may be limited to candidates based at the duty station. • An impeccable record for integrity and professional ethical standards is essential. • This temporary job opening may be limited to “internal candidates,” who have been recruited through a competitive examination administered according to staff rule 4.16 or staff selection process including the review of a central review body established according to staff rule 4.15. • Staff members of the United Nations common system organizations who will reach the mandatory age of separation or retirement within the duration of the current temporary need period are not eligible to apply. Submitting an application or selection for the current temporary job opening does not delay or increase the mandatory age of separation. • Retirees above the mandatory age of separation who wish to be considered for the current temporary job opening must indicate the reason for their last separation as “retirement.” Such retirees shall not be employed by the Organization, unless: (a) the operational requirements of the Organization cannot be met by staff members who are qualified and available to perform the required functions; and (b) the proposed employment would not adversely affect the career development or redeployment opportunities of other staff members and represents both a cost effective and operationally sound solution to meet the needs of the service. • A current staff member who holds a fixed-term, permanent or continuing appointment may apply for temporary positions no more than one level above his or her current grade. However, a current staff member who holds an appointment at the G-6 or G-7 level may also apply to temporary positions in the Professional category up to and including the P-3 level, subject to meeting all eligibility and other requirements for the position. • A staff member holding a temporary appointment shall be regarded as an external candidate when applying for other positions and may apply for other temporary positions at any level, subject to section 5.7 below and staff rule 4.16 (b) (ii). Therefore, a staff member holding a temporary appointment in the General Service or related categories may only apply to positions within those categories. For full information on eligibility requirements, please refer to section 5 of ST/AI/2010/4Rev.1 on Temporary Appointments. • In its resolution 66/234, the General Assembly further “stressed that the Secretary-General should not recur to the practice of temporarily filling posts in the Professional and higher categories with General Service staff members who have not passed the General Service to Professional category examination other than on an exceptional basis, and requests the Secretary-General to ensure that temporary occupation of such posts by the General Service staff shall not exceed a period of one year, effective 1 January 2013…” Consequently, eligible candidates in the General Service or related categories for temporary job openings in the Professional category that have not passed the competitive examination may be selected only on an exceptional basis endorsed by the Office of Human Resources Management where no other suitable candidate could be identified. • An external candidate selected for this position is bound by the prevailing condition of the staff selection system under ST/AI/2010/3/Rev.2, as amended, and ST/AI/2010/4/Rev.1. A staff member holding a temporary appointment who is recruited in the Professional and above categories on a temporary appointment, and placed on a position authorized for one year or longer may not apply for or be reappointed to his/her current position within six months of the end of his/her current service. This provision does not apply to staff members holding temporary appointments and placed on positions authorized for one year or more in duty stations authorized for peacekeeping operations or special political missions. • For information on special post allowance, please refer to ST/AI/1999/17. For more details on the administration of temporary appointments please refer to ST/AI/2010/4/Rev.1. • The Staff Regulations, Staff Rules and administrative issuances governing staff appointments can be viewed at: http://www.un.org/hr_handbook/English

United Nations Considerations

According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term “sexual harassment” means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator’s working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment. Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment. Reasonable accommodation may be provided to applicants with disabilities upon request, to support their participation in the recruitment process. By accepting a letter of appointment, staff members are subject to the authority of the Secretary-General, who may assign them to any of the activities or offices of the United Nations in accordance with staff regulation 1.2 (c). Further, staff members in the Professional and higher category up to and including the D-2 level and the Field Service category are normally required to move periodically to discharge functions in different duty stations under conditions established in ST/AI/2023/3 on Mobility, as may be amended or revised. This condition of service applies to all position specific job openings and does not apply to temporary positions. Applicants are urged to carefully follow all instructions available in the online recruitment platform, inspira, and to refer to the Applicant Guide by clicking on “Manuals” in the “Help” tile of the inspira account-holder homepage. The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application. Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.

No Fee

THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.