Operations and Delivery Manager – Health Precincts

Apply now Job no:520748
Work type:full time
Location:Sydney, NSW
Categories:Information Technology, Management

• Full time, continuing role as a Operations and Delivery Manager – Health Precincts
• Strategic role, client engagement, planning, initiating and delivery of project teams
• Excellent salary plus generous superannuation
• Hybrid working environment, Kensington, Sydney

About UNSW Sydney: UNSW isn’t like other places you’ve worked. Yes, we’re a large organization with a diverse and talented community; a community doing extraordinary things. Together, we are driven to be thoughtful, practical, and purposeful in all we do. Taking this combined approach is what makes our work matter. It’s the reason we’re one of the top 50 universities in the world and a member of Australia’s prestigious Group of Eight. If you want a career where you can thrive, be challenged, and do meaningful work, you’re in the right place.

About UNSW IT and the position:

UNSW IT is part of the Operations Division at UNSW. The IT team at UNSW plays a critical role in enabling the University’s teaching, research, and industry engagement. Would you be keen to make a difference and work in higher education. Our priorities are to drive innovative technology architectures and be a trusted advisor and service partner to the University to enable its ambitious digital aspirations.

The Operations and Delivery Manager – Health Precincts plays a strategic role within UNSW IT in the client engagement, planning, establishment and success of technology projects across the UNSW Health Precincts.

The role involves developing strategically aligned program and project objectives, identifying and building appropriate project/support teams and initiating and overseeing a program of works, including leading stakeholder collaboration and engagement, engaging delivery partners and ensuring alignment to UNSW Health Precincts strategy. This role represents the UNSW Health Precincts IT across all project partners and stakeholders.

The role reports to the Deputy CIO, UNSW IT with dotted line to Director of Strategy and Precincts, Faculty of Medicine & Health.

Specific accountabilities for this role include:

· Drive collaboration to align critical key stakeholders across UNSW Health Precincts with diverse objectives to agree and adopt technology objectives and solutions.

· Lead the strategic planning and establishment of technology programs across UNSW Health Precincts to achieve business value.

· Strategically map-out program objectives, scope, timeline and budgets and assist the university to secure and manage funding for the planned program of work.

· Proactively lead and manage adherence to UNSW governance pathways to ensure projects are managed within a defined, consistent and proven set of rules for project development and implementation.

· Provide strategic direction to the internal/external Project Teams and key stakeholders, oversee Project Managers delivering technology solutions to the Health Precincts, reporting on the progress of projects to IT executives; and identify problems and propose possible solutions.

· Ensure risk and issue management processes are actively managed by the Project Managers; ensure controls to mitigate key program risks are in place and mitigation strategies are driven to an acceptable resolution; monitor and manage dependencies within the program and other projects/programs.

· Manage the end-to-end IT program governance for the life of the UNSW Health Precinct program.

· Accountability for the statements of work deliverables and coordinating work across UNSW IT internal teams and delivery partners.

· Ensure successful operationalisation of technology solutions into services, working with precinct partners to design and agree service operating and support models. · Align with and actively demonstrate the UNSW Values in Action: Our Behaviours and the UNSW Code of Conduct.

· Cooperate with all health and safety policies and procedures of the university and take all reasonable care to ensure that your actions or omissions do not impact on the health & safety of yourself or others.

Skills and Experience

· Relevant tertiary qualification with advanced program management experience of minimum 8 years or equivalent competence gained through any combination of education, training and experience.

· Demonstrable experience in advocating between organisational functions to ensure seamless delivery of strategic and operational needs.

· In-depth and proven understanding of the program life cycle and strategic development of program plans, project plans, objectives and documentation.

· Demonstrated experience with overseeing multiple, concurrent projects and programs within complex domains and challenging matrix organisations.

· Excellent consultation, influencing and negotiation skills and proven ability to engage effectively with diverse stakeholders to achieve successful outcomes, internal and external to the organisation

· Demonstrated strong analytical and problem-solving skills and proven capacity to exercise initiative, flexibility and to be proactive in design and development of robust solutions to problems.

· Advanced written and verbal communication skills, with a high level of attention to detail for deliverables produced.

· Excellent interpersonal skills and high-level ability to establish personal credibility and effective working relationships with IT colleagues, the business and a range of stakeholders.

· Knowledge of budgeting and resource allocation procedures.

· High level of digital literacy working with a range of services, including various MS products such as MS Teams, MS Word, Excel and Visio.

· Excellent time management and organisational skills, with a demonstrated ability to respond to changing priorities, manage multiple tasks and meet competing deadlines by using judgement and initiative.

· An understanding of and commitment to UNSW’s aims, objectives and values in action, together with relevant policies and guidelines.

· Knowledge of health and safety responsibilities and commitment to attending relevant health and safety training.

More Information

To Apply: If this is of interest to you, please submit your CV, Cover Letter and responses to the Skills and Experience.

Applications close: Sunday March 3rd at 11.30pm 

Benefits and Culture:

· UNSW offer a competitive salary and access to UNSW benefits including:

· Flexible working

· Additional 3 days of leave over the Christmas Period

· Access to lifelong learning and career development

· Progressive HR practices

· Discounts and entitlements

Contact

Jen MacLachlan

Talent Acquisition, email [email protected]

UNSW is committed to equity diversity and inclusion. Applications from women, people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQ+ community; and people of Aboriginal and Torres Strait Islander descent, are encouraged. UNSW provides workplace adjustments for people with disability, and access to flexible work options for eligible staff. The University reserves the right not to proceed with any appointment.

Advertised:20 Feb 2023 AUS Eastern Daylight Time
Applications close:03 Mar 2024 AUS Eastern Daylight Time